Crescent Ace Hardware

Location :

135 Lapp Rd, Clifton Park, NY 12065, USA
Added by Jopie, at 26 December 2014

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• Sergey Sandul

  06 November 2016

  Kind, courteous and helpful staff. They know their stuff. Thank you!

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• R. Blake Kessler

  02 January 2015

  Living near Exit 8 for the last 20 years, I have tried to patronize local businesses, including Crescent Ace Hardware on Lapp Road. Over the last couple of years (new owners), that has proved a time-consuming, frustrating and very costly practice.
  
  CAH was so confident that I let them work on my Yard Man riding mower's cutter deck mechanism. When that failed after the first mow, they worked on it again. I paid for that repair twice, but didn't get to enjoy the results much because the drive (propulsion) soon failed. When they returned it to me, it still wouldn't go. This was "fixed" 3 times, each time with increasing irritation on John's part for my reluctance to keep pouring full-rate labor into this issue that was supposed to have been resolved the first time. The 3rd repair failed as well. When I took it to Hudson River Tractor Co. (formerly John Deere, near Exit 10), it was repaired quickly and affordably, with an incorrect drive spring only one of the errors noted in the drive system as repaired by CAH.
  
  When my 20-year-old John Deere snowthrower gave up, I went shopping. The Thanksgiving snowstorm put blowers i short supply and I decided to give CAH another chance and chose a Toro 2-stage machine based on reputation. It looked great, but the display model's snow-directing chute was hard to move and wouldn't work in it's full range at all. A simple adjustment, I was assured, that would be made on "going through" it before delivery. It was delivered fine, but without being touched at all, let alone fixed, adjusted or "gone through." Even the feature tags were in exactly the same position as when on display. CAH apologized, picked it up, took their time, and returned it fixed. Great. Tags now removed. But the chute was just as non-functional as before. I made them pick it up. More time went by. This time after they worked on it I visited it at the shop. Someone had squirted lubricant on it but the underlying directional angle range selection problem had not even crossed the repairman's mind--no change whatever. 30 days were almost up. Well, it turned out that unlike other snowblowers, Toro defects must be taken to an Authorized Service center, i.e., marrying me to CAH for the life of the warranty. I declined the sale. The owner said actually, Toro's rules said it would have to be a "warranty repair issue" and I would have to deal with Toro myself (he recanted after finding a replacement buyer) to try to get my money back. I told him I had never received an operational unit, nor put fuel in it or started it and the sale was never completed.
  
  After he sold it to someone else he mailed me a credit card refund, but kept the additional delivery charge I had paid up front at time of purchase, so as to still have some profit on the whole thing. I'm still a little unclear what exactly I got for my $20.00, other than a bunch of time and trouble, and $300.00 additional cost to me that I ended up having to pay to get a comparable snowblower, having sat out all the sales during the Toro fiasco. I guess he felt entitled to it after all the "resources" CAH put in. Do you think that's relevant and compensable, given that I bought a product new and in good faith and never had any chance of receiving a workable machine? In my view this sleazy final insult evidences the deficient (or at least sloppy) principles and work ethic that led to my consistent headaches with Crescent Ace Hardware's service department under it's current management.

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