Initial experience was good, sales rep helped me test drive the car and fixed the issue that was raised that was uncovered even though car was Certified. As time passed, the deal got better for me and the attitude of the sales rep changed drastically,for example, had to wait at-least 30 to 40 min in the showroom to talk to the sales rep(Joshua) even with appointment. I partially agree with Lisa Price's review below.
Throughout my purchase experience i received prompt and courteous customer service. The Entire South Albany BMW staff were very friendly and communicated there knowledge of the business through out the sales process. There determination and execution of earring my business exceeded my expectations greatly, which made my decision making easy. The responsiveness to my requirements in the vehicle and the parameters of the financing eclipsed all my presumptions. Thank you FROM THE BOTTOM OF MY HEART to Kelly, Seth, Lou for providing the best customer service ever, the entire team at South Albany BMW is the BEST. I love my new 430 BMW
My experience buying a car here was superb-Joshua took his time explaining all the features and benefits. He was professional, helpful, and knowledgeable. I purchased quite a few cars in my life and I have to say their customer service was some of the best! The managers (sales and GM) of this business made a point to introduce themselves through out the process and Bill the "genius" took his time in showing me how to use/set all the digital gadgets when I picked up the vehicle. BMW of South Albany is a class act!
Friendly and caring staff. Andrew, Phil and Bill went above and beyond so that my wife could drive away with an x5 today. Excellent service and knowledgeable staff. We are very pleased with our purchase and new BMW family!
I have had my BMW in other places but this dealership by far had the greatest service! I made an appointment and they had me in as quick as possible. On top of that they notified me on everything I needed to get done while I was there, one of them being a recall that I never even knew about ! The service department was very friendly and compliant, I couldn't ask for a better service.
Washed the body and wheels very good as well when they were done ! Always a major plus for me ! Thanks guys- Mike D
BMW of South Albany is by far the best BMW dealer i have ever worked with - everyone is friendly, professional and best of of all, always goes out of their way to exceed expectations. I tried working with another in the area a bit further south and each and every time the work was not completed or below expectations and each time offered a free car wash as an apology - who cares about a free car wash??? When I finally tried BMW of South Albany it was such an amazing breath of excellence. I can't say enough about the positive buying and service experiences. If you're in the Hudson Valley, these folks are absolutely worth the trip!!
Loved my car buying experience at BMW of South Albany and really amazed with the services we received. Jason and Jay - you guys were extra ordinary. You guys are knowledgeable, responsive and caring. These two people made sure everything went smoothly.
In past decade, I went through so many car dealers but never experienced this kind of amazing services that I witnessed. I would definitely recommend Jason/Jay as well as BMW of South Albany to potential BMW buyers.
Always friendly, professional and accommodating! I would highly recommend that you buy and service your car with them!
Great people love Brad he's always there to help out there service is great have a problem Brad says bring it back great company
Look no further than South Albany for your next BMW!
Jason and Jay are an exceptional team who went above and beyond to ensure I was happy with my purchase. I highly recommend them to my friends and family - try them for yourself, you will not be disappointed!
I bought my certified 2013 3 series with low miles about a month ago and could not have asked for a better buying experience. Jason in sales was extremely helpful and often called after my purchase to make sure I was still happy and if he could do anything for me, of course he couldn't because he satisfied all my needs at the time of the sale. I looked at an identical vehicle at a well known dealership earlier that day and BMW of south Albany was able to get me in one with half the miles for a lower price. I will definetly be doing business with them again.
I just purchased a CPO 335 convertible from this dealership. I saw the car on the web, called and spoke to Leo. He sent us pictures of the car as we lived 2 1/2 hours away and didn't want to take the drive if the car wasn't worthy of our time. The next day was Leo's day off, but he said he would come in to meet us. We said we'd be there at 10:30, but got their 20 minutes early. Leo was waiting for us. We went on a test drive and then discussed the cost. They gave us a good deal and we left with the car a few hours later.
As we left, at least 3 people, Leo, our salesman, the sales manager and Brian, the finance guy, all told us they appreciated our business. If we lived closer, I would see how their service department was since I was very pleased with the service and attention we received.