Location is convenient when flying into Detroit airport. Shuttle service is friendly. Clean place to sleep after a long flight.
Ok, the rooms have soft beds, which is a minus, and the bistro lady is slightly gruff, but all that is nothing compared to the hospitality. Super nice check in, great manager, nice late food at the last minute. Very helpful front desk - you can get long term parking voucher for the lot across the street from the hotel for a reasonable price. Makes everything easy. Highly recommend when you have an early flight. Vacation started one day early.
Very disappointed in the attitude I received from the woman at the desk. First she acts like a snob, makes a big deal about my corporate code & acts like I'm lucky to able to stay here in the secret club. When I was going out to get dinner, I stopped to ask if I could get two bottles of water when I get back since I didn't get them at check in. She got indignant & said they have water I can pay for otherwise there are cups in the room. Told her I don't drink tap water. Now I know why I stay at Hiltons. Under her breath she said I should go to Hilton. WOW!! I guess I will! They don't treat me like this! I hadn't stayed at a Marriott in a while & thought maybe I'll give them a try again. Sorry I did. Room was tired. It wasn't bad, but a bit worn. But when I have to stay in hotels on a regular basis, I'm not going to stay where I'm going to be unwelcome.
Would have been 4 stars but when I booked our room, key word OUR room. Both mine and my wife's names were on the paperwork as guests but they only put us down for one breakfast, which made no sense, not the biggest deal, but i had to argue in order for them to honor it. Only a matter of $10 they wanted to charge me, but it was a matter of principle.
Great beds! Very nice courtyard and looks like most of the rooms have balconies. We had good service throughout. One of the 3 big screen TVs in the lobby was out which was a bummer on a College Football Saturday and the pool area does not have a whirlpool (seems like that is a trend in the industry now?) Otherwise a great place for it's price point!
Rooms are not sound proof at all. Neighbors next door were blaring their tv all night to the extent that it sounded like i was the one that was watching. Had to request to move rooms at 3am, and after some convincing I was finally moved at 3am.
The Courtyard Marriott in Romulus is a quaint place to stay, the rooms are a little smaller than I'm comfortable with but for most it should be plenty of room. The design and look of the rooms are a little dated, across the street the Springhill suites by Marriotts rooms are much nicer in look and size(they also have free breakfast). The food cooked in the bistro at the Marriott is pretty good, nothing to write home about but if your getting back after a long day it's a good option. The lobby has a much nicer and updated look than the rooms, its a good space to mingle with coworkers or friends. One the I should mention is that it's right by the airport and if your a light sleeper it's very possible you will be woken up by the planes that fly over top the hotel. I'll finish with the staff. Once I arrived I was greeted by the friendly front desk lady and throughout my stay everyone I interacted with was very nice and helpful. I would recommend it for a business trip but probably not a vacation stay, which some might be looking for since Romulus is about 15 min away from downtown Detroit which doesn't get enough credit for being a fun place to explore.
Best beds we've ever slept on. Quiet rooms and great pricing for seniors. Most importantly, the service was beyond reproach. We had special feeding needs (which didn't phase them), flight issues (causing us to book, cancel, then re-book a second night), and they were gracious, kind and helpful..We would highly recommend the Courtyard by Marriott Detroit Airport.
In my opinion this property is at the lower end of the Marriott Courtyard spectrum due to dated room decor, slow internet, and bed sheets/duvet. Room decorpopcorn ceilings, beat up furniture, and quirky design. The ac has a motion sensor so in the middle of the night when you are sound asleep and, well, motionless the air conditioning turns off waking you up, presumably so you move and it turns on again. Very annoying and disruptive to good quality sleep. Internetcrawls along like a turtle. Many pages wouldn't load. Bed We had just stayed at a courtyard in Philadelphia the night before and the bed linens were far superior in Philly, as they were just renovated. The pillows aren't bad but the sheets and bed cover are screaming for an upgrade. The goodfront desk was extremely helpful and friendly. The general location of the hotel is very nice and quiet.the grounds are well kept.
Very convenient location to airport and restaurants in the area. The staff are extremely helpful. My room was nicely appointed and the WiFi was reliable.
The room was clean, attractive, had the amenities we expected. Service was exceptional. Extremely helpful and friendly. We had dinner at the bistro and our family loved everything.
Didn't use the shuttle so I don't know how friendly/useful it is. Easy access to airport. Clean. No problems with my stay.
The gentleman at the front desk was pretty helpful. When asked, he printed our boarding passes for our flight (all the computers/printers at the provided kiosk were either occupied or not working). Food was good. Got a burger last night. Fries were delicious. Pizza was really good, if small. Breakfast sandwich was fresh and hot. Smoothie was okay. Room was clean and had a nice aesthetic. Food staff was consistently friendly. Overall good stay.
This hotel is in bad need of an update. At cost, the quality of this stay isn't justified. The bathrooms are very dated. My shower door hits the toilet on open. I had good interactions with staff, which counts for something. I would only stay here again if the price was more accomodating. As a Marriott Platinum member, I've stayed in better places for much less.