Very friendly staff. They are always ready to help at any time day or night. One of the best places to stay in Battle Creek Michigan.
The lobby area by the pool/elevators smelled strange, not like chlorine though, I can't place the smell. The room was nice, updated, newer hotel.The shower was open with just a glass wall divided the shower from the rest of the bathroom, it looked nice but a lot of water splashed and the heat escaped and I was cold. All the staff I saw was friendly and outgoing. They are close to a lot of restaurants and shopping.
Rooms were clean, nice, and up to date. The staff were friendly. Beds were very comfortable. It was cold outside and they had a very inviting fire out back! Very nice!
Best sleep ever! Comfortable, clean, friendly staff! We'll definitely visit again.
Very clean and modern especially for the area that it is in. I was very impressed when we checked in all the amenities it had and the cleaniness of the hotel. Would definitely stay here again if in the area.
Very clean and very nice updated rooms. The hotel bar is small but nice. A hot tub would be a bonus.
Very nice hotel! Rooms are fresh and clean, beautifully decorated. Front desk staff very friendly and helpful. Property is only 3 years old, excellent condition.
Recently stayed with my family for a travel softball tournament. We were locked out of our room and the desk workers did not know where the emergency keys were to unlock the door. They called the manager on call and they proceeded to tell us he was too drunk to drive in. They tried to contact the maintenance that was on call, no answer. My daughter just got out of the pool and was soaking wet and my other daughter needed to get her meds from the room. They tried to pry the door open with no luck..about 1:00 am we were given another room to stay in. The workers the next day treated us terribly.. questioning us who would allow someone to pry open a room I called and left a message for the manager asking for at least one night compensation and I never received a call back. I had to call on that following Monday and speak to someone.. and all I received was an apology. My family stays at many hotels and this was the worst experience
we have ever encountered and we just became reward members. We have never had to complain about a stay.
I was there with a group of friends for an overnight trip to Firekeepers. The staff was very helpful and friendly. The room was nice for a Courtyard. There were some holes in the wall where it looks like they may have demounted the phone. Other than that I would stay here again.
Hotel is new, but technology is old. Slow internet, old TV's. This is the best hotel in the Battle Creek area, however.
Great customer service, nice rooms and close to shopping and casino.
It had a comfortable bed and the kids got some pool time. Price was reasonable too!
Each time we stay it's so clean. We come down about every other month. It's a Five star
Sent a client here to stay while on weekend business. The service is terrible. Lady on the phone sounded bored, and she was frankly quite rude. Was told there were hairs on the bed sheets and the room was way too small. For a Marriott this is unacceptable. Will be sending my business to another hotel in town from now on.