This particular motel abides by their policy about not allowing the wife stay in a room their husband reserved over a week prior because the form of payment was in said husband's name and he was not with me at the time. The document I had stated the card used, which I had in possession, and amazingly our last names matched, but that was not good enough. On a side note I offered to call my husband to verify, but this was still not in accordance with said policy.
We have used this brand of hotel for years because they have always outdone themselves, but not again as we feel they did not specifically note their policy and the card was still charged for said room no one was allowed to utilize.
The location was not the best in the city but the hotel and rooms were very nice and clean. The staff was very friendly. The breakfast was just ok but was good for what we needed. I would definitely stay there again.
Clean rooms. Decent breakfast. The comforters on the beds were thick, soft, and warm.
Great rooms. Very comfortable bed. Courteous staff. Couldn't ask for more!
The hotel and the room were clean, but the location was small and dated - - hasn't been updated yet. Everyone was polite and helpful and it was a good location.
Clean and easy location. Great staff.
Clean, comfortable and Quiet. Good working WiFi. Good fitness facilities. Within walking distance to several restaurants.
It was a good place to stay for the night. Room was clean when we got in. Everyone was nice and checking in was easy.
Hospitality is wonderful here. Room is just right.
Excellent stay with great service. The room was very nice and a comfortable bed. Breakfast was better than expected with a very friendly staff.
They had issues finding my reward points and the person who checked out before me paid about 40$ less than I did. Whats the point of using points if you can find them at the hotel you trying to stay at? Nice and clean room. It got a little dry in the room over night overpriced and unhappy the bed was comfy at least
Stayed in this hotel for a last minute trip to town because of the death of the family member. Had stayed here about 5 years ago and had no issues back then so decided to try it. Big Mistake! The underside of the toilet seat in our room was dirty. The heat in our room blew out mostly cold air and the ice machine on the first floor was inoperable so we had to ride up the elevator to the 3rd floor to get ice. The elevator did not feel very stable and was jerky. On top of it all, after we left, we discovered they stole $50 out of our bank account. We contacted the hotel and they said it was because they had to deep clean the room. This was a total lie as we were in town for a funeral and were barely able to use our room. Very disappointed in this hotel. I would stay far away from them, and do not trust them with your bank account information! Apparently they use stressful situations that their guests have and try to make them more stressful by finding excuses to get a little extra money out of them. Despite the issues we had, we were still planning on using them for a multi night stay on spring break, because we realize that occasionally, something can be missed accidentally. We now will be finding a reliable hotel in the area. Congratulations Hampton Inn, you used a stressful situation to squeeze a little extra money out of a guest, but you lost multiple customers for life.!