Every time I go to this location I always get a different person each time and its hard to get the right cut. Going in on a Saturday, a new guy to this location name Harold, if I spelled his name correctly, was very talented and well experienced. He new exactly what he was doing the moment I told him I wanted my haircut a certain way. I'm glad I got an experienced stylist/barber who does it out of passion and not just be there because this and that. Will definitely be returning for future cuts by this guy!
My son had his hair cut there today and it is the absolute worst! Super short and crooked bangs, trimmed very close to his hair line. No style to it, just chopped. It looks like a home made haircut, and not in a good way. It'sa total mess and unfixable Will just have to let it grow out. Just in time for the holidays. Avoid at all costs!!
Been here a couple times and the consistency is what keeps me coming back. Always a friendly and clean environment with a great haircut! They gave me some great advice on products for a budget.
Ray Charles could do a better job!
Been here twice to get a buzz cut. Botched it both times. Who messes up a buzz cut? Cost cutters in Glendale does, that’s who.
I get home and have to clean up my buzz with a beard trimmer because there are numerous long hairs. And this is after I had her re-buzz some hairs while I was there.
There’s more - she didn’t even clean up my neck under the neck paper. It’s as if she was trying to do as little work as possible. Great staff. Not going back
When I called to make an appt and reception found out my birthday was coming up, she was more excited than I was! The fun came when I walked in the door and gave her my name. Instantly they welcomed me with open arms, and remembered my birthday. They were very attentive and listened to every word I said in terms of my hair color, cut, and style. Everyone was so nice and professional! I will be coming back! Thank you ladies for helping me reinvent me! (They know what I'm talking about) LOLLOL!!!
I literally cannot emphasise enough how enjoyable this place is
Not only do they do a wonderful job with my hair (most recently dying it red) but every person in this store is so charming and kind
Not to mention patient
The last time i came in, i had to leave for an emergency, and coming back they assured me it was fine.
I will be contacting the manager and owner with this, because i need for this location to get the attention it deserves.
Came in for a blonde highlight touch up. Highlights were orange instead of blonde. After two color corrections my hair was dyed yellow! Complained to the owner and he gave me a partial refund and had someone “fix” my hair. They toned my hair brown, my original hair color, and put in brown lowlights. Walked out looking better than when I went in as long as my hair was down. Stylists were very nice as friendly but the next day I put my hair in a pony tail and my hair was still dyed yellow, you could not see the lowlights and the back of my head is my natural brown with my original highlights. It looked HORRIBLE!! I have to wear my hair in a ponytail for work.
Contacted the owner to let him know this and that I was still upset. He never responded showing me he could have cared less. Very unhappy customer who has to wear hats to cover up this stores mistake! I’m am embarrassed to show my hair and traumatized by this experience!
First let me say thanks to Vera and Bri both need a raise or a appreciation day for them both. First let me start with the bad part i spoke with April the district manager about cutting my hair we had conflict on days and times. April told me she would call me right back never got a call back but i remember April stating she would be at the miller prkwy office on Wednesday so i took off work called the salon and was told April would not be in until saturday so i called the Waukesha office were April said she would be that after noon i was told by a very rude team member that April never comes to that location , so I called the glendale location at 9:19 AM guess who answers the phone April cost cutter must have caller ID because when April picked up the phone she said let me call you right back Marqueta no call back so i called at 10am and Vera answered and said April is not in me knowing I just spoke to April 30 minutes ago I was angry because not only had i took off work i had called and spoke to April twice and promised a called back to no return. I took my frustration out on Vera but i must say she never got loud angry or rude she was very understanding and tried to diffuse the situation this is where Bri steps in who has done my hair before but i didn't know she was back working at cost cutters. Vera stated she looked in the system and saw that bri had did my hair before and bri was willing to do my hair. Im very big on teamwork as myself I am a manager and i must say these ladies was a team and did a awesome job on satisfying a customer who said i won't be back to cost cutters which i believe i've being going to cost cutters for about four yrs. Cost cutters was about to lose a dedicated customer over communication/customer service which no where no how would be tolerated when it comes to management my biggest thing is don't do anything you would not allow your employee to do if you are a manager a district manager or a team member remember that me as a paying customer is what make your company. And this is to you Dave because i did ask who the owner was if your manager is not doing her job how do you expect your employees too. Just a word of advice. And to Bri and Vera once again thanks for being dedicated to cost cutters if you don't hear from your management or anyone else just know job well done. My team tells me I'm the first manager that has ever praised them on what they have done whether it's right or wrong everyone is human and make mistake but when when you in the type of business as cost cutter just no with out customers or customer service there is no cost cutters. Good luck and again thanks Bri for rocking my hair and Vera for using your customer service skills. And yes i am a review queen and remember someone is always looking or listening. First impression is your only impression. Also I will address this I have being going to cost cutters over three years, and when I usually come to cost cutters it's usually packed the place was completely empty me and another young lady I wonder why? God Bless and Peace
Came in for a haircut, needed something cute and short. Took an idea picture in for suggestions. Shonta not only gave me a great cut, but we upgraded to high lights, low lights, brows, and a blow out! Absolutely loved it! I have received so many compliments, she nailed it.
It is pleasant.
The color service I received from my stylist Vera far exceeded my expectations! I have received so many compliments and couldn't be more pleased with the results.
Nice place, friendly staff. Went in the evening, and got a walk-in appointment immediately. I didn't know exactly what kind of haircut I wanted, except shorter. She was very friendly about it, and helped me out. I love the haircut I ended up with.
The lady who cut my hair was quite nice and acted as though she knew what I wanted. After all of her snips of my hair she kept flipping the back as I looked through the hand held mirror, it looked good. Or so I thought, after going home and using the flat iron as I would do with my hair most days I noticed that my hair is cut very choppy, the front of my hair is not even cut the same length. I normally don't care about getting my haircuts because hair grows back but this was just such a bad cut. She cut the hair as though she did not attend beauty school
In 2014 this salon was acquired by Signature Two Company. It was renovated with state-of-the-art equipment. New management guides this salon assuring each stylist has over 2000 hours of training. I received a lot of compliments on my most recent color and cut done by April. Mostly, I appreciate that this business is now locally owned and operated.