This is Julia Ryan and Duffey Ryan, not Palms West! Don't know why it says this review is from them but it's not!! Anyway, we give Cooper's a 5 so far in dealing with them! We just had Drew to our house on Friday, December 29th. Can't beat their response to my call which was Friday morning and Drew was here the same day @ 3:30! Our heating and air system is 25 years old and it finally started struggling in the last couple of months. No news to us, but it needs replacing! Drew was also able to give us an estimate on a new system which we agreed to AND in just one phone call, we were able to get financing from them. My husband and I are very impressed by Cooper's Heating & Air. They will be coming on January 5th to install and will give yall another review after that! So far, so good, and Drew was a pleasure to deal with.
Just recently had a new unit installed at my house. Chris and Ray were personable and patient and explained each step along the way. They were thorough and paid attention to detail. Will recommend to anyone.
Had a technician from another company come out 2 days ago and said thermostat needed to be replaced. We replaced the thermostat and heat still didnt work. Called Cooper's this morning and Nathan came out within 3 hrs. Nathan was able to figure it out in no time and get wires reconnected. So greatful to Nathan at Cooper's because now there is heat in my mom's home on what is expected to be a cold night (39 degrees).
Nathan was just here on fix our heating system and it works fine. He was courteous and did a great job. Thank you for sending someone as fast.
Drew was very respectable, and very patient with this old woman, I really wish a lot of other workers ( I mean from other company's )had as much respect for people as Cooper workers have shown.
Amazing customer service!! From the people I spoke with on the phone (sadly, I have to admit I was probably not as polite as I should have been due to the issue I was experiencing and they were still extremely pleasant to me). Drew, Brian, all the way to Nathan the service tech. Nathan drove an hour ONE WAY to my place, not once, but TWICE (4 hours of driving!) on a SUNDAY to figure out the issue and he did it with a smile on his face. It was obvious that he was all about customer satisfaction. I am beyond pleased with their work and would highly recommend them to anyone. Very impressed and will use again!
David Martindale
Had to replace a commercial a.c. unit at my business along with a few other repairs. Put out bids for this work and Cooper' s bid came in with the best price. The technicians came in and performed the work very efficiently and was out of the way in no time. Was very pleased with the price and work performed.
Chris, the technician who came to my home, was on-time and very nice! He took the time to explain everything to me while he was preparing a quote for some new duct work. He showed me things to improve the efficiency of my current system that I did not know. Coopers has been my AC company for the past 14 years because of this type of service. They are always professional and friendly and don't mind going out of their way to satisfy their customers!
We was having trouble with our AC unit. We have a link in the evaporator coil. We are a member of the club. I call them and they was at my house in a hour. They have been working with us to help us make the decision replacing or purchasing a new unit. We have ask so many questions and they friendly and patience with us. They really cares and will do what we can afford to do. I really like because they don't push stuff on you, and give you time to make your decision.
A smiling, full of energy young man name Christopher Frank inspected my two air conditioner units today. He was very courteous and took the time to explain what he would be doing. After the inspection he explained in detail his findings. He even showed me a video he took of my air handlers. It was a pleasure to have such a knowledgeable and friendly person here today. Chris is definitely an asset to Cooper Air Conditioning Service. I purchased a Service Contract today and I hope Chris will be the one to return for future checks.