ContactsDirect

Location :

4000 Luxottica Pl, Mason, OH 45040, USA
Added by Jopie, at 15 November 2018

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• Anonymous

  09 February 2020

  I have ordered from the same place for years and decided to try a different place because ContactsDirect had a deal going on. I have had a great experience with contacts direct. I’ve ordered twice so far(on a weekend) and i still received them by Tuesday! With my first order, I kept getting an error when trying to submit my prescription. I contacted customer chat and they resolved the issue promptly. I am very pleased with the company.

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• Anonymous

  16 January 2020

  The worst. Absolute worst. And they can be, because they are owned by Luxotica.

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• Anonymous

  17 March 2019

  DO NOT ORDER FROM THEM!!
  
  They are a FRAUD website, they will charge your account and will not ship anything. No customer follow up or anything. I called them after paying $300 and no shipment was sent to me. The lady said they are backordered 3-4 weeks. Pay another supplier a little extra and avoid going through all this drama. WORST CONTACT COMPANY IN THE MARKET!!

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• Anonymous

  05 December 2018

  Last year I ordered one year contact lens, I believe contactdirect providing old stock which will expire in 13 months. at the same time I purchased contact lens from Doctor it was with expire date till June-2021. Because of the less expire date I had two full set of boxes which will expire in 01/17/2019. I cannot use those contact lens due to short expire date. Two advantage is they are giving Best price in the market and insurance deductible on the spot. Because of the old stock with valid expire date, are they giving best price ?

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• Anonymous

  22 November 2018

  Not sure if they had management change, ownership change, ordering system change or what but I have done business with them for about 8 years and I tried to order contacts online and when I went to pay I put my cc info in but it came back like it declined so I got busy and couldn’t revisit to try it again.. I noticed the next day that the funds were taken out of my account. I called Contacts Direct and a representative could not find my order and did not know why he charged me. They gave me a refund and reordered my contacts with a additional discount than what I paid online. I waited for about one week after the order in when I did not receive my contacts I called him. They stated that I failed to provide a prescription so they refunded my card and canceled my order. The problem I have is that when I made the order over the phone I assumed that they were going to use the same prescription that I had given them in March of this year when I placed an order for context at that point. No one said that I had to provide the prescription because and all of the years doing business with them they have always called my doctor and got a copy of my prescription. I went to place another order for the third time and something was wrong with their system would not place the order. They asked for my phone number into call me back later in the day. I didn’t realize how difficult they have become to just placed an order for Contacts. Needless to say I went back to their competitor that I used in 2009 and they had all my info on file from back then and they allowed me to text a picture of my prescription, placed the order, and were in the process of shipping them while I was on the phone all within 20 mins.. I have tried to order contacts three times in a two week time frame and no one seems to know what the hell is going on or even care that I went with their competitor.. Enough situations like this and you guys won’t be in business very long. I gave you two stars because I didn’t have a problem with you for the past eight years Up until now I couldn’t make a simple order for Contacts for a one year supply. I had my prescription and didn’t have a problem sending it but no one asked me for it in typically you guys always call my doctor to verify the prescription.

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