Service department dropped the ball. I was supposed to have the tensioner pulley replaced due to squealing and they never ordered the part. They told me the sound couldn't be duplicated, but after talking with the technician he said it was, "squealing like a pig!" They diagnosed it as the tensioner pulley. That diagnosis was never put into an order and I waited over three weeks before I finally called. They said the noise wasn't documented, so they didn't order the part, and since technician no longer works there I'd have to bring my car in again which happens to be out of the warranty they provided. DON"T GO TO COLE NISSAN!!
Cole Nissan exceeded our expectations on service and price with our new Pathfinder. Cory in sales made the process easy and painless, he was great to work with! I would highly recommend Cole Nissan to anyone.
Worst experience. Service department made me loose faith of entire dealership. I was approved for a car but after hearing what service told me caused me not to buy a car from this dealership. I was told they wanted 500 EXTRA to check my car for a timing issue. Don’t let me forget it took 8 days for that call. I declined and come to find out they didn’t even TOUCH IT. Got a second opinion and costed me $375 to fix. Thanks to this experience I have bought a car from across the street at Honda.
Great experience. My saleman Eric went above and beyond to create a good buying experience. Any little thing that we found, (I'm picky), they took care of. I would recommend this dealership to anyone looking for a good car.
So I wanted the black midnight Rogue 2017 and Steve Glocheski did not know if I could get that one. Steve called me on the phone and told me he has a surprise for me. So when I got there he told me that I get to have the midnight one. OMG I was so happy Steve went to bat for me. Steve your the best. Thank you so very much
I ordered touch up paint in July, never got a phone call, never received it. Ordered it again, never got a phone call. Called today, it has been sitting there since the beginning of September, no phone call. The only response I got was that there were "personnel changes". I am extremely irritated that such a simple thing has become a huge issue. Horrible service.
I have been buying cars for 42 years and this probably was the easiest deal I have ever done. The salesman, JAI, was great, knowledgeable, personable, and probably most of all honest. We did the deal and approximately 10 minutes. Done
I took my car in to have a full inspection. When I picked my car up it was making noises and lights were coming up on the dashboard that didnt before I dropped my car off. When I called about this issue, the worker was rude to me. When I asked about the full inspection, I was told "they didn't look under the hood". I will NEVER use a cole dealership again. Worst experience with my car ever. I wouldn't even give them one star but I have to in order for this to work.
Best, most seamless, car buying experience-ever-in 24 years of buying cars! Thank to Dana, Brad and the entire top-notch staff! ❤
Good selection of used cars. But they offer very little for a trade in. Received more for my Nissan SUV trade in from Chevy than Nissan.
Long wait even with appointment for oil change. They forgot about me and I sat extra time after my car was ready.
Great service always, I've had two vehicles from this dealership Jeff is amazing!!
We were in the market for a used vehicle and searched for weeks on the internet. I wish we had started with Cole Nissan. Jai and his assistant Dana, were prompt and very friendly in providing information, whether by email or phone calls. They really believe in keeping the customer satisfied. We live out of state and would not hesitate going back to Cole Nissan the next time we are in the market for a vehicle. Thanks for making the process so easy!!
My second time at Cole Nissan. Bought a new Frontier in 2013 from Cory Wohlford who provided the greatest treatment a shopper could ask for. No pressure from him. Answered all my questions. Purchased my second Frontier from Cory on 10-4-16 and his handling of the sale was just as good if not better than the first time. I would highly recommend stopping by Cole Nissan before deciding on buying a Nissan from any other dealership. 10-Star Treatment!
I began looking for a used vehicle back in the middle of August. I searched for six weeks went to five dealerships in total. Cole Nissan was the last of those five. I honestly would've been better off visiting them first. This is my fourth vehicle but my first solid purchase and I couldn't be happier. Jeremy, Cory, and Brooklynn were awesome the entire time. They were not overly pushy and eager. They were realistic and did not act like ravenous animals. I would recommend them to anyone.