I'm the IT manager for a company and our insurance broker recommended them for cyber insurance and they spoke great things about the coalition control external vulnerability scan tool. I'm sad to say it was just a sales pitch. We haven't had to make a claim but the tool lacks basic account management functionality, like the ability to add/remove accounts, and update permissions as needed. Once an account is removed, you can't re-add it, at least what i was told by support. After testing the vulnerability tool results, we found a bunch of false positives for basic DNS checks. For example, the tool is saying our email SPF is not configured. We have two services that show SPF status in real-time and it's properly configured. We even went a step further and disabled the dns entries and those services updated the status accordingly. Not to mention after speaking with support, i was told if i have further question to contact the insurance broker.. How are they going to help with the tool issue? We've had it for about a month and already decided not to renew. I was going to give a lower score but since we haven't had to file a claim, i thought it'd be unfair to review on part of the service we haven't used.
Sends marketing / sales spam to set automatic dates on your calendar that blocked me from other appointments.
Best cyber insurance policy we have come around. Covers all things we needed. Sift response and assistance with any issues from the company.
Not sure what value they add. Had a claim that needed processing. They are not a carrier so they referred to the carrier who rejected the claim. Coalition didn't check in and offer to help. I already have my own broker. So what value are they actually adding? I would just go with traditional brokers.