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Added by Jopie, at 19 April 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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13 Reviews
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19 December 2017
Check-in went fine. Renovated rooms are decent, though impossible to control the heat. A bit ridiculous to have to sleep with open windows in late December as the room would be 80 degrees otherwise (with the thermostat at 60). Bathrooms need more work, for example the laminate counter is sloppily caulked, there is exposed pipe work, and the toilet seat doesn't stay up. No fridge. Decent enough restaurant with good service. Overall okay, but other hotel chains have much higher standards for similar prices.
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26 November 2017
Got a really great rate due to the renovation, pool is back up and running. While there has been some noise from renovation, haven't heard it anytime before 10am or after 8pm so didn't interrupt any sleep. Room was mostly clean and comfy. Found a dead spider, but looked quite recent so honestly might have crawled in after the cleaning crew but before I checked in, this time of year is usually pretty bad for outdoor bugs trying to get indoors and it was right near the window. Restaurant is currently closed. Overall nice place despite renovations, but will probably be VERY nice once complete, the room we are in hasn't been renovated yet so it's a little rundown but it's clean and has a jetted tub that works so no complaints given the great rate.
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20 November 2017
Still under construction, but everyone was very nice and helpful . New rooms are kind of minimalistic but nice. No refrigerators. The beds and pillows are very nice. We were told the hotel will be a 4 Points - Sheraton after the remodel is done. Best airport parking deal around.
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28 October 2017
We asked if early check in was an option and they told us yes. They gave us our room keys to a room on the second floor. Opened the door to walk in and walked right back out. The room was filthy. Trash all over the floor, a huge garbage bag full of trash, and the small little chair was tipped completely upside down. We went back down to the desk and asked for a different room. They gave us a room on the third floor. We walked in and it was a suite that was partially cleaned and the bed wasn't made. We then called down to housekeeping twice and they finally sent someone up and she gave us a suite across the hall. It took three rooms for them to get it right. Housekeeping needs to improve! ! After we got to the third room we were finally satisfied.
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28 September 2017
Room was nice and clean and beds comfortable, but that's all I can say about it that is good. The place where you would have the mini refrigerator was empty and we had taken stuff that needed to be kept cold. I assumed that all hotels have a mini fridge. The shower/bath has dispensers for conditioner, body wash and shampoo which is a good idea, except all were empty so we had none. The desk had told us when we checked in that there would be coffee in lobby early in morning - there was coffee but was from day before and cold. So no coffee!!!!!
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27 September 2017
Sucks. Their advertisement was false. Not only did I check out but other guest did too. The best thing about the people on staff. They were very pleasant. I actually had empathy and sympathy for them.
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25 September 2017
By far the worst customer service I have ever witnessed. The "front desk customer service" representative Dominique was the most rude and unprofessional person I have ever come across when checking out Sunday September 24th at 9am. The hotel has signs everywhere for a restaurant and where to go, mind you paper signs that can be taken down, but with no restaurant. There was no pool, no coffee and rude concierge. While I was questioning at checkout why there were no amenities available and we still paid full price. I understand a place needs to go through renovations but I was not made aware when I booked through an agent. I suppose I should have checked out the website but when booking through an agent that info should be readily available as well. When we arrived we were greeting poorly, no one mentioned the renovation, no one smiled or directed us. Back to Dominique, when I expressed my concerns he said nothing to me but instead turned his back and said "oh Sunday's Sunday's Sunday's" gave me my receipt and said NOTHING! No have a good day or sorry for any inconvenience. Rude and had a smart mouth. I will never stay here again, seeing that we will be visiting Milwaukee frequently, our business will not return. Please train your staff to be informed and curious, he has no customer service skills, he'd be better off NOT working with people. He alone will upset enough people off to not want to return. I spent $138 and was shown zero respect or gratitude as a guest of your hotel. I wanted to pass this information on as I hope you all can better your staff and take down false information. Like I mentioned paper signs were everywhere for a restaurant and left us on a wild goose chase throughout hotel while we were on a time restraint and could have just went elsewhere to eat. There was even an employee that directed us to the Concourse Room!!!! We opened it, which I'm sure the door should have been locked since it was under construction, and no restaurant.
When we returned to your hotel around 11pm, two of you female employees were getting in the the elevator we were, shoved us aside and practically fell into the elevator and we're acting irrational, possibly drunk or on drugs, hanging on one another-one girl looked as she could barely stand up. I didn't catch their name nor did my husband. This was the worst hotel experience as far as costumer service goes that I've ever dealt with. The room was fine actually nice but PLEASE PLEASE do something about the unprofessional, rude and untrained staff.response / report this review -
07 September 2017
They where under remodel, that I understand but it didn't seem to be a very clean place. I'm not saying this for the whole outside I'm talking my room as well. I understand the cleaning crew might miss a spot here and there but after a long day of traveling I would have liked to walk into a clean bathroom. The shower had not 1 but at least 5 pieces of long hair in the shower in different spots. That was just so gross. Not fridge or microwave, couldn't heat up my lunch from earlier or keep my food cold from dinner.
The front desk were friendly. And location was ideal. Right across from the airport.response / report this review -
22 May 2017
I used Clarion as a quick overnight stay for myself and some friends visiting from our of town. We didn't use all the services but it meet all of our needs for the night. The staff was friendly, the beds were comfy. The only complaint I have is that of the 3 key cards they gave us, only 1 worked. But ultimately it did not hinder our stay.
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20 May 2017
Wedding reception attendance. Pizza mid dance better than dinner. Nice place to host a wedding reception. Overall 7.5\10
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19 May 2017
Went to get ice and looks like machine is never cleaned! Black mold in it. Walls in room weren't clean,broken vent and floor hanging,hair on bed before I sat down.
Restaurant has great food.response / report this review -
02 May 2017
The Clarion airport hotel in Milwaukee is under renovation. They still booked a large conference over the weekend. I was In a room that had no heat, no curtains, one lamp, no TV and no refrigerator. They brought in a space heater and by request, a second lamp with no shade and a broken bulb. Other attendees had rooms with no pillows, no towels in bathroom, one room didn't even have a bed. It had to be brought in at the customer's request. She didn't want to sleep in the floor. Extremely poor customer service. They should not be booking rooms in various stages of renovation, including empty.
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26 April 2017
The room we had stayed (my husband) & I, was suppose to be handicapped. The only thing handicapped was the bathroom. I had a very hard time getting around in the room. They had said Queen Beds, they were full sized. The price quote given over the phone with the booking agent was not the case when we checked out! Quote on phone was $199.00 taxes included, but when we checked out (was charged to our credit card in the amount $261.00!! Very Livid to say the least! The staff were very professional, clean establishment, except for the TV screen & cabinet it was sitting on I give this place 3 1/2 stars.
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