Our experience with having our vehicle service at Chatham Parkway Subaru was great!
Customer Service was excellent. Sales & Leasing Consultant Malcolm X Williams gave us a wonderful and informative review about the 2018 Subaru Forrester.
When it's time to trade or purchase another vehicle, we will be purchasing it at Chatham Parkway Subaru here in Savannah, Ga.
The Bennetts
The sales side was awesome and we enjoyed working with Malcolm, the service side needs serious customer service training. My 2015 Outback's fuel gauge was not working and would never go over 1/4 full even with a full tank. I took it in to be fixed and was told they would call me and let me know what was going on before doing anything or ordering parts. I never got a phone call so when I called to see what was going on they had already ordered parts. (Fine, it needed them anyway, but would still like to be notified before doing so). Picked up my car and was told they would call me when the part came in and they would schedule the service. Waited 3 business days and called to check since I still hadn't heard from them and low and behold my part was there, they just decided not to call. I took my car in and it turned out that it needed yet another part. Was told the same thing "we'll call you when it gets here". I waited another 4 business days to call and check on the part since they don't seem to want to call me and found out the part had arrived 3 days prior. Where was my phone call?? I have been driving around with a gas gauge that doesn't work for almost two weeks when it shouldn't have been that long since they had received both parts within 1 day of being ordered. I shouldn't have to call and follow up with them when they say they will call me. 3 follow ups within a week and a half is poor service.
It was 5-star service from the time the young man approached me in my vehicle until the time I checked out.
Young man (African male), whomever you are, you have a very bright future ahead of you if you continue to practice the QQMA formula, the Quality of service, the Quantity of service, and the mental attitude in which you give it.
Subaru of Savannah, thank you for your level of professionalism.
-Kasey Corbin
Malcolm did a great job of having my new Outback and paperwork ready for me. He was very aware of my busy schedule. He also made sure he explained the features of my car to me before I left. Merry Christmas to Malcolm and the Chatham Parkway Subaru team!
Adam and everyone at Chatham Pkwy Subaru were great! He took time to explain everything to me and give me options, even worked in an extra service I needed done for convenience. I enjoyed hot tea and got some work done in the lounge while I waited, everyone was friendly. The minor fix my Forester needed was taken care of, and I got a clean shiny happy car back without having to wait very long. Great experience!
We have used their services for a while and never been disappointed. Good people, good service.
They wanted another review. It remains the same. Good people, good service. Their prices are reasonable also.
Since I needed my 12,000 mile check I made an appointment. I arrived 45 minutes early. The service rep. who greeted me, ask that I go to the waiting area. Within 15 minutes, my scheduled service tech came over to me apologizing for me having to wait. I explained that I was early that I expected to wait. Just think, not even their fault for the wait and they are apologizing!! My car was serviced and I was on my way within 45 minutes!!!! GREAT SERVICE!!!
I had a wonderful experience at this dealership yesterday. It wasn't your typical car buying experience, which usually consists of pressure by salespeople. Marquis aka "Vonne" was a true pleasure to work with! He went above and beyond to ensure I got the car I wanted for the price that works for me! I appreciate his help beyond words and would definitely recommend him to others!
Great experience in buying a new Subaru Outback. We didn't feel pressured. Jimmy answered all our questions. Everything was explained to our satisfaction. Didn't go expecting to drive a car home, but we did. The people made the process a pleasant one. Highly recommend this dealership.
The salesman at Chatham Parkway Subaru was top notch. He found out exactly what I wanted and at the price that was comfortable for me. The salesman has excellent product knowledge and provides great customer service. All employees are very friendly and give you the feeling that you are at the right place to purchase an automobile. I would highly recommend this dealership to anyone.
I like coming to Chatham Parkway Subaru because everyone is always so friendly. The service department is quick and I love the complimentary wash and vacuum! I drive over 100 miles just to get my car serviced here. I would recommend this dealership to anyone!
Bought our new Subaru in February and couldn't have been more pleased from the experience. The entire staff was genuinely friendly. My husband and I both liked our sales person, David and would recommend him. Even the first service for an oil change was a breeze.
Excellent service. Service personnel were both helpful and knowledgeable. This is my third time for service on my lease vehicle and everything was always done properly. My thank to Mr. Williams for his excellent service and for explaining all that was found during the service check.
I had an issue with a check engine light coming on and after a couple of days went off. They suggested I come in anyways. They ran a full diagnostic on my car and indeed found a couple of times where it had come on. They checked it out for me and even replaced my taillight while I was there. I had a bit of a wait but other than that all was great.
Brandon was/is an excellent representative of what customer service is all about. From the time I parked the vehicle, he acknowledge me by saying "Good Morning, How can I help you?" From then on, the process was both pleasing and "stress less".
Looking forward to the next time when my vehicle needs servicing.