Anytime I fly out of PIT, I always choose this parking service. Everyone that works here has been friendly and professional. I've never had a bad experience! My first time using them was about 6yrs ago and I've never gone anywhere else since
There service is great, friendly staff, quick rides to the airport and quick to pick you up. As a bonus they have your car ready and either warmed up or have the ac on for when you get back. The prices are great and will accept competitors coupons.
No frills airport parking. Friendly staff. They even warm up your car in the winter.
Want to explain this?
“since my car was damaged at Charlie Brown airport parking and they refused to provide the tapes showing they didn't damage it, I contacted the attorney general. Since then, Charlie Browns has stated that they are refusing the pay me because "I posted on their FB page claiming damage before I picked up my car" - reality I did not. I posted around 8pm once I got home. However they used photoshop to add a timestamp to my post. 4:31pm. I clearly was in the air at that time and did not have access to the internet.”
I wish I could give these scam artists zero stars! Absolute garbage!!
Great price and service. Had this recommended by a friend. I will definitely use them again.
Can’t really give them 5 stars. They do what they’re supposed to. The store your car, take you to airport and pick you up. That’s pretty much it.
Drivers don’t seem to be the friendliest bunch sometimes but that’s hit or miss. For the most part it’s a good service. Nothing outstanding but I’d def Park there again.
As usual dropping off vehicle and shuttle to the airport was great. From the time I pulled in to time at airport was 15 minutes or less. Upon return, I sent the text message as usual. When we got to the lot, my vehicle was not there. Somehow they missed the text message. It was a very minor hiccup, and my vehicle was brought to me within 5-10 minutes. A great service as usual, highly recommend to others
Nice drivers and car ready to go when we returned for pick up. We made reservations in advance for a better rate. On our way from picking up our car, both family vehicles were called. I was left a message, called back only to get a lengthy recording. Returned call, put on hold answered by a woman who was absolutely rude & made accusations to an honest mistake. I called back to pay. Not be berated on the last day of vacation by someone that has no business working with the public or has such terribly customer service. We've traveled with an infant and had our last day of vacation only to be treated like we intentionally neglected our bill. To our understanding, the bill was paid online and secured at the desk. From a family that travels frequently & is loyal to good customer service, we will not suggest nor use them again because of her awful service. We'd rather pay more!
Pros-drop-off & pickup@front counter, cheap. Cons-pickup understaffed, under-equipped & unorganized, should pick-up in the order called instead of constant shifting lines that results in elderly/differently abled customers watching several vans fill quickly & leave with people that arrived later.
Unfortunately , last night was an awful experience with Charlie Brown. We have used them for years without much problem. I have seen the decline in their after hours service in the last few years. Any flight that comes in after 11 pm with another flight, you're going to wait. This is now the third bad late night experience with them. Last night, we arrived at 1240 am with another flight. The first 15 people got on the first shuttle without a problem. The remaining 30 of us waited for 45 minutes until the next shuttles arrived. We called and heard lies from the dispatcher that the next shuttle was a minute away from the airport. This went on for 20 minutes being "a minute away" and still no shuttle. Totally unprofessional. Our flight from Florida took less time than it took to get to our car and home (which is 50 min from airport ). Get your act together, Charlie Brown and also teach your employees that lying to customers is not an option. Knocked off 20 dollars to our total price. Not worth it even a little.
I will only use Charlie Brown's. No worries at all. Also much cheaper than parking at the airport. They will let you down.
I used Charlie Brown in August 2016 when I went to California and the people there are wonderful! Friendly, helpful and extremely courteous. I even had my car detailed and they did a fantastic job. Charlie Brown is the only shuttle service I will use.
The only reason I am giving 3 stars is because the staff and driver were so polite and I am able to use online reservation/prepay, otherwise, it would be 2 stars. We have used CB for years and I understand other people giving high reviews as I always had great experience with them. However, we have noticed over the past year that their shuttle pick up from the airport is more often than not a long wait. This last trip I waited 25 minutes for a shuttle pick up - and it was my 3rd trip this year that it happened to me with CB. While waiting, the queue to get picked up grew to 16 people plus luggage! When I finally got into my car at CB, which was conveniently parked, running and waiting for me, the "trip clock" on my dashboard (which resets to 00:00 every time car is started) was at 00:35.my car had been pulled around and running for 35 min. since I had texted them my claim ticket to get picked up!!! Advice to the management, figure out another way to keep costs down and prices competitive other than skimping on the number of drivers and shuttles running (there was only 1 driver/shuttle working - looked like another was coming on as we were checking out in office). The drivers/shuttles can be planned since everyone is asked "When will you be returning".this is clearly poor or lack of scheduling of drivers and shuttles. BTW, this was on a Sunday afternoon at 1:30 p.m.not an "off" time to travel and has been the 3rd time in a row for me this year that this has happened. Parking Spot made 2 passes, Globe made 2 passes and Air Marino made 1 pass (with only 2 passengers) during the 25 minute wait for CB.