This company is horrible. I was working with a representative, Ben McCloud, who has known my date for the performance since we spoke for the first time. I am a staff member of one of the biggest companies that use these people as a vendor. As time got closer for my event Ben informed me that items I wanted to order we no longer an option because production won't be ready or the quantity number was down. At the last minute I had to settle for bows from a different company and it was so much stress dealing with this company. Supervisors are NEVER available and the manger Mandy was suppose to call me on three different occasions within 24 hours and I have yet to hear from her on my issues. It has been stressful period with Champion Teamwear and I wouldn't recommend them to anyone.
Let me start by saying that I read through all the reviews both positive and negative about Champion Teamwear (GTM Sportswear) and I decided to give them a shot for polo shirts for the company I work for. The process overall was great. Had a few minor design hiccups with the order but the issues were addressed promptly. My order was shipped in a timely fashion and all of my items were correct upon arrival.
We will not use this company again. They are not willing to speed up production or do anything on their end to make sure you get your product on time. We spent a lot of money for team uniforms, ordered well ahead of time and now I have to tell 10 year old girls that they have to play in their first tournament without their uniforms because this company does not have the uniforms done, all they have been telling me for two weeks is that they are still in production. How can it take so long to print 10 uniform tops?! GTM has refused to do what they can on their end to get the uniforms to me in time for our first tournament. They were made aware of my deadline BEFORE I placed my order.
I will never order any products again from GTM. I assist with my family business and ordered t-shirts to give away as promotional items. The quality of the shirts we had made left much to be desired. The artwork immediately started to flake off and fade after the first wash. Due to the poor quality of the shirts, we had many complaints about the quality from our customers.
Given the amount of money we spent on the shirts, we really expected a higher-quality product and were incredibly disappointed.
After unsubscribing from all of the GTM promotional and sales emails I began receiving personal emails from their sales staff asking me to re-order the product. Please save yourself time, money, and a lot of frustration and order your items from any other business.
I would give it zero stars if I could. This was the worst experience I could have. After constant emails sent about the sweatshirts I was ready to order I found out that the man I had been emailing was fired and nobody was getting his old emails. After contacting another person I was able to place my order. This was were I thought the trouble would end but it didn't. They were around a month late on printing my sweatshirts and didn't have a time I could pick them up. After setting a time out and they promised me the sweatshirts would be done I came to pick them up and they were not done instead I had to wait another 2 hours to get them. Excited to finally have my sweatshirts that I ordered they turned out to be the wrong font for the lettering. The offered another 2 weeks and they could have my sweatshirts redone but they were time sensitive and already very close to the deadline. They offered me a discount but later sent a bill to my house for the full price after I had payed the discounted price. Overall I would say communication is awful and don't expect a quality product at the end.