Burton Lumber - Salt Lake City

Location :

1170 S 4400 W, Salt Lake City, UT 84104, USA
Added by Jopie, at 25 October 2019

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• Sisi

  20 June 2023

  Our contractor sent us to their office to check out the demo products and I was very impressed by not only their selection but more importantly their service. Big shout out to Charlie and Tommy for proactively noticing that we were confused and had questions and for spending so much time walking us through the different deck railings + custom door options. They were very knowledgeable and honest about the pros and cons of different approaches and really helped us identify the best options for us. Going to the showroom also opened our eyes to more options and definitely helped change our minds about which materials work best. Thank you for such a great experience!

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• RJ Nestman

  12 January 2023

  Terrible customer service. They installed a garage door on my new house less than two years ago. They had to come out multiple times to fix it after install, bolt falling off, tracks not aligned and so on. Now I’ve got a cable that is fraying and my door is crooked again. I cannot get anyone to call me back or even answer the phone for that matter.

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• Sara Terry

  22 March 2022

  Unfortunately we used Burton lumber. Maybe the problem was the sales guy we had Brad. He was not great to work with. I felt like all he did was try to sell on us on product and pointed fingers at other people when something went wrong.
  Our front door had the wrong measurement and he blamed my builder, which wasn't her fault. It was Brad for sending the wrong measurements and the door guy came to install and left. So my husband spend all night pulling out the frame to reframe it so the door would fit.
  Lots of errors on framing, supplies. My ruff sawn beams are a mess and even after sending pics of the damage the beams sat and never got replaced and ended up getting used! Nobody ever came to pick up the mistakes, my husband always had to drive it back to them. And we always got charged a delivery fee (60) and a fas fee (20). Pretty steep the charge when the company (salesman) makes errors. It was difficult to work with Brad. He sold me on poplar wood for NY custom doors (12k) that do not take stain well and they still sit uninstalled. He blames me even tho I am not the professional selling the product. I went off what he said. Never let anyone tell you they know what they are talking about.
  They don't know either. He sold us on a barn door system (3k) that nobody knows how to install! Now what do i do with doors and system?
  You can see side by side that the right side is pretty and resembles whole oak (which is what I was told) but once stained it goes yellow green and muddy looking. Not very pretty. Such a bummer but nobody will do anything abou it.
  I would never use Burton lumber again. Such a huge disappointment on my custome pieces. Major splits in my beams
  Also all interior doors had door knob issues as the holes drilled were in different placed and required different size latches which cost me another $500. I swear there is always an added cost. I ordered all solid wood doors for bedrooms and one is hollow and Brad blamed the install guy said he put it somewhere else. Hmmmmm.
  
  I have a large gap in one of my basement doors.
  All of my doors have a 2 finger gap off the floor. Apparently that's normal?
  Too any errors, too any added costs.
  No professionalism or customer satisfaction.

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• Peter Nordgren

  24 July 2020

  Had a great experience working with Burton Lumber. They had been contracted by our home developer to build our deck. However, we later discovered that the developer's plan for the deck was not what we had originally been told. The developer and head contractor were not willing to help accommodate our request to revert back to the original plan (a bigger deck, stairs included, etc.) so we went to Burton Lumber directly. Working with Steve Ross was a great experience. He did all he could to make sure we got what we wanted. He even sent us photos of progress as they went along. We were super impressed with his responsiveness and willingness to help us when the other parties involved just chose to ignore us. Steve and his crew came back after we closed on the house to add the expansion to make the deck the larger size we requested, and they were professional and efficient. We love our deck and it is everything we hoped for.

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• Chad Cox

  01 November 2019

  Left disappointed both times I’ve purchased from Burton Lumber. Sales and Trusses have been great to work with but the will call counter has zero customer service. First time I waited over an hour to get loaded. I had to call my sales guy from the Truss department to come down to will call to get them to load my order properly.
  
  The quality of lumber I received wasn’t good either. Both times they tried to load damages sheathing. The second time they didn’t have enough good sheets to complete my order. I asked for a discount on the damaged sheets and they told me the manager wasn’t in and they couldn’t discount them. They didn’t seem concerned so I told them to unload the rest of the order and refund my $536. I ended up going to BMC and they got me taken care of quickly for the same price and there was no damaged items.
  
  Avoid wasting your time with Burton Lumber and go somewhere where they care about customer service.

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