After wasting two weeks where instead of them coming out to inspect my pool for opening they had me send them multiple pictures then turned me down as a client.Must be nice to turn down business guess they only want the high end new builds. Wont buy anything from them anymore.
I had been looking for parts for my filter and they were the only ones that had it.
I had a tech some look at my heater that stopped working. I was advised of the $80 trip and $15 every 15 minutes for labor. The tech seemed knowledgeable but did nothing but take the front panel off and shine a flashlight underneath it for a few seconds. Then said it was too old for them to work on it per their company policy. There was no repair labor done at all but I was still billed $110. I explained it to the rep who called me to take the payment but no billing adjustments were done. I may use them for water testing in the future but don’t think I’ll be calling them for much else.
Caribbean Pools were very helpful. Nice staff with great follow through. This year I had to replace my lining and cover. The process started in April and turned out wonderful in July.
This is a huge thank you to a customer support person named Wendy!
In 2012 we hired a company to repair our pool. It was a disaster. I heard a commercial for Caribbean Pools on Shine radio. I called and they came out. They not only repaired our pool quickly they brought me peace from a horrible situation. In 2016 there was a tear in the liner. It was under warranty and they did an awesome job in replacing that liner. Last Friday we realized there was a problem with the line going from the skimmer to the pump so no jets were working, the pump was not working correctly and nothing was filtering. My husband called and spoke with someone who sent a link for him to fill out and to send pictures to request service. Monday he received a response that we were denied. He called and spoke to someone who told him there was a waiting list until 2023 and we could not be put on the list.
This is not about trashing Caribbean Pools. I understand things are really tough right now in regards to covid and people buying pools.
This is to say Thank You to an employee named Wendy. Thursday she called my husband to ask some simple questions. She seen what had transpired and wanted more information. She could have just let the whole thing go but she followed through. Right now we don’t have anything scheduled in regards to the repair but my husband does have a work around. Hopefully, at a later date they can do the work. We were not happy with the service received from the other people
But THANK YOU Wendy for awesome customer service.