I am so thankful to C Harper I bought my Fusion at a different Ford dealer and was lied to about a recall covered steering rack by the dealer I bought it from. But I called C Harper and they looked at my car and replaced the rack under the recall free of charge. Thank you so much C Harper I wouldn't of been able to have paid the $2,500 + that the original dealer wanted.
DON'T TRUST THEM STAY AWAY - I was working with Dante B and he said a kia would be better in my situation. I went there and was trying to decide and at 9pm they shut the lights out literally in the middle of trying to work with Dante. I told him choice a, he said they couldn't do anything until the next day THE LIGHTS WERE ALREADY OFF!
At 7am I texted him and told him we decided not to do that and in fact DON'T DO ANYTHING WE WERE re-thinking the whole thing.
About 11 he called and left a message that they RAN MY CREDIT AFTER I TOLD THEM NOT TO and wanted to discuss options. I called him and 1st he said they did it the night before, I asked why he said they wouldn't do it until today and did they do it in the dark? then he said they did it in the morning after he got my text but did it anyway. DON'T TRUST THEM WITH YOUR INFORMATION THEY APPARENTLY DO WHATEVER THEY WANT
I have bought 3 vechiles from C harper,the service dept is always helpful and listens to your concerns.My Trusted sales woman was and has been JoAnne Kranik, extremely helpful, she has a non pressure sales approah,deals with you when you are ready and doesnt try to tell you what you want and finds you what you want,also very knowledgeable about the line vechile you are looking for as well ,she shows you things about the vechile your buying so once you take it home you a have a good idea what knob or button does what .
Bought a 2015 used Kia Sorento and couldn't ask for better service. Our car salesman was Joanne Kranik. Terrific service, respectful, quick and a good deal! Thank you for taking time for your costomers and answering questions. We are enjoying our car!!
Best buying a car experience I've ever had my entire life I've owned 14 different cars and I can tell you C Harper is where to go best service I've ever had 0 pressure and no hassle everyone there was extremely friendly nice and welcoming literally came in and was out the door with our new 2017 Kia Cadenza within 2-3 hours I've been at other lots where it has taken 6-8 and sometimes even another day wouldn't recommend anywhere else to purchase a car new or used
See Gary Dalton he is wonderful! Treats you like family and stands behind the cars he sells! Great place!
My mom got a awesome deal on her sorento
Went today interested in a 2015 Ford Fusion. Ended up taking time home for a good price. At another dealership we found the same car for 3000 more and with some stains on the ceiling. We got almost the same vehicle here for a good starting price and a great trade in price. Staff were very helpful and wanted to sell the vehicle unlike other dealerships. Not sure why all the other reviews were bad because we had a great experience here.
Nice new building. Commercial buying experience was problematic and exhausting.
Buyer beware to thrown under the bus!-
I understand it was labor day and they were busy. We chose a Kia Soul, filled out the paperwork, approved, "monthly payment would be this", about to get the key, then BAM! The car was sold from under us. After being there 2 hours we left. I spoke to a manager next day. I told him I didn't feel like it was right we sat for half an hour and did the paper work only not to get the car. He said several people were looking at the car at the same time. I said I seen online there were other kia like that. He had said he will see what can be done and call back. I explained we can't afford more than $200 a month payment but what our payment would have been was fine. He called back saying $200 down on a 2016 would be $340 a month and new is better in the long run. ??????????? Never going here again.
I did my research when looking for a new car, and ended up at C Harper to see a car with an unlisted price. The reason became obvious when they said it was $25k and all those around them were offering the same for $20k-$21k. A few weeks later I called back and told them I'd 'sign today' if they gave me the car for $20,700 'out the door' excluding taxes and 2.9% financing (they had the color I wanted). GM was running a special for 2.9% financing on GM certified cars, so I knew this wouldn't be a problem.
They hem-hawed and told me the certification process would cost $2k and I'd have to pay. I told them I'd already talked to a dealer and gotten the real price: $350. They insisted I pay that in addition to my offer so I grudgingly said okay. When I finally get down to sign I find they have everything written for the $20,700 with the certification costplus taxes and fees. Remember that the original deal was for 'out the door'. They refused to honor this and simply said 'we don't do that'. Then why did you say you would!?
During the process I asked for help with various things that displayed their incompetence. Take satellite radio for instance. I wanted it for my drive home and asked how to set it up. They said I had to wait five days and then call XM. I called XM while I waited and they said I didn't have to wait and the dealership could do it for me. When I asked the two sales reps they replied that they weren't sure how and left it at that. I mean, c'mon, it's their job to find out how and do it if they don't know. Finally, after many requests, I got someone competent there who took care of it in about five minutes. I then hung around playing with it for the rest of my 3 hour wait.
A few days later my 'check tire pressure' light came on. I was on my way to pick up my other car at a tire place anyway so I asked them to have a look. They said one tire was just a little off and the computer must be a bit over sensitive, but they also said my tires were bald and needed changed. So how did this pass inspection or GM certification!? Their service team must be as incompetent as their sales. New tires will run $700+
This transaction was one disaster after another, and they constantly worked against me rather than with me. I didn't get the feeling they ever tried to understand anything I said, just tried to argue for their side. If I could go back in time I'd go buy a car elsewhere even at a higher cost. Safe yourselve the headache; skip C Harper Ford. They'll change the deal at the last minute when they know you're already emotionally vested and not thinking clearly about sunk costs.