Name: Burnell's Fine Jewelry and Design
Address: 550 N Rock Rd #24, Wichita, KS 67206, USA, US
Telephone: +1 316-634-2822

Burnell's Fine Jewelry and Design is a jewelry store, located at 550 N Rock Rd #24, Wichita, KS 67206, USA. They can be contacted via phone at +1 316-634-2822, visit their website burnells.com for more detailed information.

Location :

550 N Rock Rd #24, Wichita, KS 67206, USA

Contacts :

Added by Jopie, at 10 July 2015

Monday 10:00 AM – 5:30 PM
Tuesday 10:00 AM – 5:30 PM
Wednesday 10:00 AM – 5:30 PM
Thursday 10:00 AM – 5:30 PM
Friday 10:00 AM – 5:30 PM
Saturday 10:00 AM – 5:00 PM
Sunday Closed

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Julie Parker

28 October 2017

Excellent repair work, knowledgeable staff, reliably honest, pricing current with market values. Gorgeous inventory.
Susie Harrison

21 October 2017

We worked with Nathan on redesigning my ring. He was especially patient, knowledgeable and courteous. He was diligent in determining exactly what we wanted, and working with him was an enjoyable experience. Each staff member we encountered gave us exemplary service.
Donna Schulte

14 October 2017

Always great trading with Burnell’s. Helpful staff, fantastic in store designers, over the top in quality & design. Would highly recommend.
Tammy L.

29 September 2017

I had a custom ring made with diamonds from my grandma's, mom's & my own wedding ring. My experience was fantastic & I could not be more happy!
Jackie F

27 September 2017

What a wonderful and UNIQUE selection of jewelry! All price ranges. I was totally surprised and delighted. Wonderful service as well - they checked the settings and prongs on my rings and cleaned them up beautifully; all for free. If you haven't visited Burnell's I would highly recommend you do so ..and soon. They have many one of a kind pieces you won't want to miss.
John Freeman

19 September 2017

I had a great experience with Burnell's. I had a specific ring concept in mind, and perhaps went a little overboard by making a five page document of edited images to express what I wanted, but Burnell's was able to help me create what I was looking for. I had taken this document to several jewelers in town to get a quote, Burnell's was the best price and the only jeweler that took it upon themselves to draft the first computer renderings of my engagement ring when they returned the quote, all without any commitment on my end. With some small adjustments, I was able to get my design made just how I wanted. I worked with an associate named Sean Hamlin who was very helpful and patiently answered my questions throughout the process.
My now fiance loves her ring, and she was thrilled when she found out that I got it custom made.
I highly recommend Burnell's Fine Jewelry and Design to anyone looking for affordable price, helpful staff, and incredible results.
My recommendations for making a custom ring:
-Bring in a pretty good idea of what you're looking for. I photo-shopped, outlined, and annotated images to describe what I was looking for.
-Expect 3-4 weeks production
Judy Voegeli

08 September 2017

The folks at Burnell's are always: knowledgeable, very nice, very helpful & a joy to work with!
Kim Swisher

07 September 2017

Burnell's is the place to go. Unique, beautiful, quality, designs. Customer service is above all others. They do the upmost to make your experience a joy.
Jill Laffoon Rose

01 September 2016

Amazing and unique jewelry--and a team that takes the time to really know you and help you find or design the perfect piece!
Grace Katharine

29 May 2016

I commissioned a wedding band from Burnell’s sometime last month and was really excited about it. I have a tapered engagement ring, and a custom band was recommended by them in order to ensure a proper fit. I repeatedly said I did not want my rings soldered together (it came up a lot), and I was assured that it wouldn’t be necessary, and I would still receive a great fit between the two bands. Everyone I spoke to was kind and helpful, I didn’t think twice about trusting them with something so important.

I went to pick my ring up yesterday, and nothing but headaches have followed. There is a significant gap between my custom band and my engagement ring. Not only is it not flattering, it isn’t what I agreed to. I was then told in order to get the two bands to fit together, I would have to have them soldered together. The whole point of the custom band was to avoid that. The whole point of the custom band was to have a wedding band that fit my engagement ring like a puzzle piece. I do a lot of things that are unsafe for my old, damaged diamond, and I need a plain band to wear in its absence. I need a set that isn’t soldered together. I made that clear from the very beginning.

After receiving my ring, I expressed my concerns to the (co?) owner, who was one of the people I initially spoke with when commissioning the ring, he informed me that no jewelry store in town could make a wedding band that would fit my engagement ring without soldering, but last month when I placed the order I was told the exact opposite – I was told THEY could do it! I never would have ordered the band had I heard anything but “This will fit your engagement ring and you won’t have to solder them together.” Had they just said, “No, we can’t do this, what you want is impossible” I would have accepted it, thanked them for their honesty, and picked something else!

They refused to refund the money. I can totally understand why they don’t refund money for custom rings, but here’s my problem: They told me they could do this. They told me that I could have a non-soldered set that still fit together. Now that it’s finished and it hasn’t worked out, suddenly an non-soldered set is completely impossible for my current engagement ring. Human error is unavoidable no matter where you go, I’m not upset that they made a mistake or a bad judgement call, I’m upset that I paid $600 for their trial and error. It’s not like I randomly decided I didn’t like it, or I called off my wedding and don’t need it anymore. They didn’t hold up their end of the bargain. It’s infuriating, and since it’s so close to my wedding, it’s heartbreaking, too.

When I went in today to ask for my money back, the jeweler said I should at least give him an opportunity to fix it. Guess what is idea of fixing it is? Soldering the rings together. Remember how I keep saying that was the whole point of the custom band? He kept insisting he wanted to make things right, but his only solution was the exact opposite of what needed to happen. Even if I allowed him to solder it together, which I almost did out of desperation, I’d still be receiving what I didn’t pay for, what I specifically stated I did not want from the beginning. Not cool, Burnell’s.

In addition to this mess, they cut into the setting on my engagement ring. I don’t know how I’m supposed to wear my engagement ring by itself when the setting now looks lopsided and fragile because it was butchered. I can’t believe I trusted them with something so precious, and I can’t believe my engagement ring is basically destroyed, especially since it’s so close to my wedding. I feel sick every time I look at it.

I know that it’s a wedding tradition to have at least one thing go tragically, horribly wrong, but the last thing I expected was for Burnell’s to put me in that position. Now I'm a bride with a damaged engagement ring and no wedding band a week away from her wedding. Don't make my mistake. Don't trust Burnell's with your jewelry.
Frank Becker

13 January 2016

Our experience with Burnell's was very positive. We primarily worked with Channing, who is knowledgeable and extremely helpful. They handled our requests with expediency and great attention to detail. I highly recommend this place.
Zach Via

06 October 2015

The service at Burnell's was great. They are wonderful people, and do top-quality work. We had an engagement band repaired and assessed, and are going to purchase our wedding rings through them. Highly recommended.
Nicole Howerton

17 July 2015

Went to the grand renovation event at Burnell's fine jewelry store, in Wichita, KS. They couldn't have a more welcoming, knowledgable team. Watched Nathan Regan, owner and designer, create custom jewelry with clients in just a few minutes it's amazing how the world of jewelry design has changed. If you have the need for unique diamond engagement rings, want to design something yourself or simply check out all the designers they represent, I suggest you should stop by Burnell's first.