About
Location :
Added by Jopie, at 24 April 2017
Opening Hours
- Monday 8:30 AM – 9:00 PM
- Tuesday 8:30 AM – 9:00 PM
- Wednesday 8:30 AM – 9:00 PM
- Thursday 8:30 AM – 9:00 PM
- Friday 8:30 AM – 9:00 PM
- Saturday 8:30 AM – 6:00 PM
- Sunday 10:00 AM – 6:00 PM
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14 Reviews
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20 December 2017
Rude, Abrasive, disrespectful, dishonest, Poor Customer service. You can name all the bad quality this dealership has. I highly recommend not to purchase vehicle from this dealership. John, not sure his last name because he refused to give it to me is the worst sales manager one can deal with. I would rather pay few thousand dollars more than deal with this crazy group of salesman. They are so arrogant that they told me and my wife that they were doing us a favor for helping purchase a car. They were acting like they are the only dealership in the state of Massachusetts. People have choices and two things people look for quality of service and price; out of those two consumers always looks for quality of service. These people were so bad that they were making fun of us. The sales manager guy I believe John not sure his last name were keep on harassing. Such a disrespectful staff. Later the other salesperson also joined him and they were defending their own staff. I have never ever had bad customer service until I went to BOCH. These people are liar, cheater. They were pushy to finance through them but I refused and they said they needed the money today because the deal is only good for today. It was already 4:30 pm and they knew the bank was going to closed at 5:00 Pm. I went and got the check for them. They had told us that the car was going to be delivered next day then they came back and gave us some song and dance that it will not be delivered for couple of days because Tyler who was our salesperson has an doctor's appointment and he can not deliver it until Thursday. The Sales manager John, if it's even his real name said that you can either accept you car to be delivered in couple of days or you can walk away from this deal. We had given them $2500 deposit. So my wife asked the deposit back. This person was so arrogant, he told the business manager to refund us. We are so glad that we did not go through with this deal. My wife and I rather pay more money and be treated with respect, kind and sincerity then rude and disrespectful. I highly recommend NOT to purchase vehicle from this dealership. There are so many Toyota dealership in Massachusetts with better deals and Excellent Customer Service Skills. Because a well mannered Salesperson knows how to get good business by giving excellent customer services. Consumers always look for good customer services skills.
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30 November 2017
I didn't have to haggle or deal with anyone trying to upsell me. David was thorough and helpful and made my car buying experience quick and easy. I got the car I wanted for a great price and couldn't be happier with the entire process
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20 November 2017
James Carty was very friendly and knowledgeable. He answered all our questions promptly and made sure everything was taken care of from start to finish during our 2015 Sienna lease turn in and new leasing process. On the finance side, we worked with Steven Chung, who is also very friendly and knowledgeable. We highly recommend James and Steven to anyone that is looking to buy or lease a Toyota.
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07 November 2017
I recently purchased a 2017 Tacoma at Boch Toyota. Theresa was great! No pressure, answers all your questions and is very detailed oriented. She ensures perfection at every step of the process and takes the proper time to show the car top to bottom at delivery. I will definitely buy my next Toyota from Boch and Theresa. It was a pleasurable experience and I am happy with my purchase! Matt, Menny, Theresa and team, THANK YOU!
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27 October 2017
Just picked up my 2017 RAV-4! They gave me the LOWEST price out of the THREE Toyota dealerships I called! The buying experience at Boch is absolutely AWESOME! They approved me in like 5 minutes and my credit score was only like 650! IF YOU WANT THE BEST DEALS, GO TO BOCK AND YOU WILL BE HAPPY!!!
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02 October 2017
Amer Hajou is a stellar salesman. He's knowledgeable about the cars, knows the deals and incentives and is a huge pleasure to work with. He was extremely supportive throughout the process.
His manager, Kyle, is also great to work with. He was not pushy and was very reasonable and helped me get a great deal.
Boch Toyota is #1 for a reason, have one back several times over the years and will continue to go back.response / report this review -
27 September 2017
Do NOT waste your time!
I had an appointment yesterday to meet with someone regarding a lease on a Rav4 and had an absolutely horrible experience. Not only did I arrive to find out they no longer had what I was looking for but I was treated like garbage. One of the managers, Ed Brown got involved almost immediately and gave me the speech "we will do all we can to make something work for you", "we are the biggest dealer in New England and no one will give you a deal like we can", BLAH, BLAH, BLAH. Well, after 2 hours of wasting my time Ed came to his own conclusion that I couldn't afford what he was offering me and stopped working with me. He literally said "Well, unfortunately we aren't going to be able to work something out for you. These payments would be over $300 a month so there is nothing we can do." Did he ask me if I could pay that? no. Did he give me the opportunity to think it over? No. He just wrote me off and walked away. I was actually left sitting by myself at the desk wondering what was going to happen next.
Customer Service is clearly not a priority at Boch Toyota so if you are looking to be treated like garbage while buying/leasing a new vehicle then Come on Down!response / report this review -
16 September 2017
Walking into a car dealership with absolutely no idea on where to start is already a tough thing to do, imagine doing so with two kids. Gilbert was so friendly and patient with my family and I, my girls instantly grew a connection with him. He was able to calmly explain to me the difference between financing and leasing as well as their pros and cons while keeping my kids entertained and laughing. He answered each and every one of my questions, no matter how silly they may have been. After considering my options I had finally made up my mind. Thanks to Gilbert I was able to lease my first car. With my 2017 RAV4 I have a peace of mind knowing that my girls and i are driving in such a safe car. Gilbert thank you for your kindness. Shopping for a new car? Go see Gilbert at Boch Toyota, best salesman.
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12 August 2017
Luisa was absolutly wonderful! She took the time to explain every detail of the car to me and got me the best deal possible to fit my budget. I appreciate everything she did for me. I never felt pressured or as if I had to buy anything extra. Top notch service. I would definitely recommend her if you go to Boch Toyota!!!!
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02 June 2017
I write this review for sale rep Theresa Award. I bought a 2017 Toyota Camry and it was a great deal. she was excellent, easy to deal with and honest. I traveled 80 miles but she made my first car buying experience great! she was very patient and helpful during the entire process. I gave her hard times but she kept being kind and helpful.
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02 June 2017
Leasing my first car from Boch Toyota was an overall great experience. My parents and I worked with Hue, who was very helpful in explaining details regarding the lease and the car itself. He took the time to answer all of the questions we had and to walk me through the features of the vehicle when I picked it up. Hue has been very responsive and pleasant throughout this process. Would highly recommend leasing a Toyota from Boch!
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01 June 2017
This was my first experience purchasing a newer car, and from start to finish Bill made us feel completely taken care of. He understood what we were looking for and went above and beyond to ensure we were happy. Could not have worked out better.
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01 June 2017
Worst customer service experience of my life. The sales rep that helped me lied to me throughout the process. First she didn't inform me of proper procedures that led to my registration being delayed (and didn't warn me until I arrived to go pick up my new car). And as a result of inconvenience she said she would drop my car off the next day. However, they messed up my registration again so were hours late. And then she lost the second key to my car and told me she was on her way while she was looking for the key. After all of this, when I explained the situation to the sales manager, he defended her and attributed her incompetence to her age and told me to "give her a break". As a result, I received my new car a couple days late. Then, I had an issue with my first payment, it showed as not paid even though I had put that money down when I signed. When I called the sales manager and asked him to check on that for me he said "it'll be fine, it'll be fine" just to get me off the phone and out of his hair. I recommend never stepping foot into this place unless you want to be disrespected and treated with disregard. Also, they try to be very vague and deceive you into paying more on a lease, they're all snakes.
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01 May 2017
I recently visited this Boch Toyota looking to purchase my first car and I am so glad that I came here. The customer service is great and while you are waiting to test drive the car they offer free coffee, water, and hot chocolate and they even have a few massage chairs that you can use. The sales associate that helped me was Caleb and he was fantastic. Overall it was a great experience and would highly recommend this place to anyone looking for a new car.
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