Was so glad to come across Taylor Ford at Audi Westwood after shopping some other dealerships. I was in the market for a Q7 and was back and forth between new and used and the 2.0 or 3.0. Taylor was super responsive via email and phone and when I showed up on a whim one Sunday she was ready to help. She is extremely knowledgeable, honest, and gives an informed opinion without being pushy. If you're like me and can't stand the annoying car salesy BS, skip talking to anyone and go right to Taylor. She doesn't waste your time with nonsense, and is awesome at her job. Thanks to her informed assistance, I ended up getting a brand new Q7 and went with the 3.0 (an upgrade from my original budget and I'm really happy I did). Taylor cares about her clients and follows up even after you buy a car to make sure you have everything you need and are happy with your purchase. I wish I could give her 10 stars, she's excellent and I'll recommend her to all of my friends and family looking for new or used. Take the drive to Westwood and talk to Taylor, every other Audi dealership is a waste of time - trust me, I went to most of them!
Went to get my Audi's oil changed, and had an air bag recall fixed. The car was given back dirty and fingerprints left behind, also left over bolts were left lodged in the seat track. Contacted my service rep, he said sorry but did not seem very concerned. Just one bad experience, they replaced my starter a year ago now and the service was great. Hit or miss on service. Its a shame with a Luxury car you expect excellent service and especially the amount that you pay for their service.
From the first moment we met Tony, we felt comfortable. Tony was knowledgeable and straightforward. He made the process of buying easy and even fun. ( not always the case when buying) The car was beautifully presented at pick up which made it even more fun for me. I would call Tony in a heartbeat the next time we are in the market for a new car.
I came in to Audi of Westwood after I felt I heard an issue with the way my car was driving. Westwood just happened to be the closest dealership to where I was currently at in Massachusetts. I came in with no appointment or anything. Matt Sartini instantly greeted me and asked me what was wrong with the car. We spoke and then he grabbed all of my personal belongings from my car and was back with a loaner within 5 minutes. I was in and out of the dealership in no time at all without an appointment scheduled. He called me later that day and explained in depth exactly what they had done with the car and that they checked everything out multiple times and it was now safe to drive again. I picked my car up that night. He took the time again to walk me around the car and explain what was wrong. Matt had made sure that the car was washed and detailed on the inside before I arrived. His level of customer service was unmatched. I fully planned on driving back to Ohio to lease another vehicle in a few months from the original dealer I worked with a few years back. I will now be saving that trip and coming to Audi of Westwood because of the fantastic service that Matt gave me.
All star service. I was driving through on a road trip when my tire started deflating slowly. They got my tire fixed really quickly. Great snacks. Very nice interior. Really friendly staff. Special thanks to Mr. Costello. Great employee. Thank you so much.
We bought our Audi here. We service our Audi here. Some dealers in the area have tried to trick us or try to upsell is, but these guys seem very honest and upfront. You will still pay dealer prices, but you will get honest advice and work.
The waiting room has great snacks and drinks.
I recently had purchased a 2015 Audi S3 Prestige from another dealership in the area but had decided to bring it to Audi Westwood for servicing. What a beautiful establishment they have! Great accommodations for the customers, along with a very flashy and luxury experience from the time you enter the lot all the way through the service process. My service adviser that I now ALWAYS request is Olivia, and I continuously request to have Tyler Albano as my technician for he does EXCELLENT work. Both of these two together make it very easy to understand what is going on with my vehicle, what recommendations they have to better assist me with future services, and are very kind but straight forward. As a Military Veteran I genuinely appreciate the honesty. Love this place, recommend it to ALL Audi clients!
Wonderful place to have your Audi serviced. All honest service staff and they go above and beyond to help you. Also Chris is the best tech around here and you can request him to work on your car.
Just got my new A5 there today. Great dealership and facility. Alfred Naddaff is very caring and thoughtful. He is definitely the best sales.
Worst experience, will never go to this dealership again.A few years ago I had a similar experience, this one unfortunately was no different. It will definitely be my last experience at this location. Had three outstanding recalls on my vehicle and scheduled an appointment weeks ago and at that time verified that all the parts were available. I was told that 1 of the 3 may not be in at the time so the day before my scheduled appointment I called to make sure that everything was there. I was told everyone was too busy and that someone would give me a call back, this was at 9 AM, at 3 PM that same day no one had bothered to call me back so I called again being that my appointment was the next morning and was told 2 of the 3 recalls could be done so I said fineI will be there in the morning. I came in and handed the outstanding recall papers to the guy checking me in. I said I would wait for my car and after 2 hours I got up and saw my car was cleaned and sitting out front. I went over to the desk area and waited for someone to help me. 2 guys were sitting at desks and couldn't be bothered and the 3rd guy was running around trying to help multiple customers, he gets the guy who checked me in and he hands me my paperwork. Said nothing major was wrong with it and I went to pay. He did assist with using one of the coupons I received in the mail(this was the bright spot in this experience). I left and later looked at the paperwork to realize after all of this they only did 1 of the 3 recalls!!! I called and talked to a supervisor because everyone else was busy, I was told it was a mistake and they would pick up the car, give me a loaner and fix it. No way am I going to trust this dealership with anything again. They clearly have little regard for me as a customer. I'll be going elsewhere.
I had such a great experience here. I knew exactly what I wanted and Michael Shapiro and the rest of the team at Westwood Audi took the time to run multiple options without ever pushing me into make a decision I didn't feel comfortable with. I got a brand new car that I LOVE, with an affordable payment thanks to all of their help. When I picked it up, Michael ran me through all of the technology to make sure I knew how everything worked. Overall, my entire experience was 10/10 and I will be highly recommending Michael and Audi Westwood to anyone in the market for a new car.
My wife and I had an excellent experience with Audi Westwood. Great looking facility with a very friendly and caring staff!
We bought an Audi with Michael Shapiro who was nothing but the best. He went above and beyond to make sure that we were taken care of even weeks after the sale. His customer service skills are top notch. Thank you Michael, the new car is amazing!
I highly recommend Audi Westwood! They will take care of you.