Justin was FANTASTIC as a sales rep! Non-pushy, knowledge of the vehicle, to get not only the vehicle I wanted but also the price that was perfect for me. I was able to get all the way through financing and out the door in under an hour.
What an experience we had with this dealers service department. Let me begin with we have been loyal Toyota owners since 1991and every one has only been serviced by Toyota dealers..so we value our relationship with Toyota. Having said this..we scheduled a 3:00 PM oil change for today and it's now 5:43 PM and I just got home WITHOUT an oil change. We were told the wait would be an hour and 15 minutes. After about 2 hours I noticed our Highlander parked outside the Express Oil building.waited a bit.went outside to ask when we can get our car and pay for our oil change. This is when I was informed the car was in line for service not finished.and there were two more people in front of me. It's been a long time since someone disregarded the value of our time to this degree. After reading the reviewsall the one stars are about service. I hope the owner sees what's going on and makes the much needed changes. We finally just asked for our car backI asked why with an appointment we have to wait so long..the guy told me.we schedule the same amount of appointments everyday. So you do this to people on a daily bases? I guess we do.
We will never be back..and as for a great sales force.we have been thinking about our next Toyota and I spent a lot of (my wasted) time checking out the Land Cruiser .no one ever approached me. All around loses.
Great experience from start to finish! My salesperson, Justin Brown, greeted my as soon as I parked my car. He was the most attentive car salesman I've ever had the pleasure of buying a car from. The best thing about him was his positive attitude towards helping me find a car the whole time I was there. I believe I arrived there around 5 pm and left at 9:30 pm.
Justin let me test drive three cars and after I was done purchasing, he had my new car cleaned once again (it was already clean when I saw it the first time) and while I was signing the papers he took the car to a gas station and filled the tank for me. Not only that, he also drove my new car to the rental office so that I could drop off the rental I was driving.
Since it was late and we didn't have time to go over all of the details about the car, he told me to come back the next day so that he could go over with me. I did that, and once again he was the most attentive and patient person in solving the network problems between the car and the phone. He also helped me via text with several other questions I had about the car when I was home like setting up the garage link control visor.
I've been a Bob Tyler Toyota customer for almost 20 years and bought several cars from them and the sales people have always been excellent Justin was exceptional.
My salesman, Craig Turner, was awesome in helping me find the right vehicle, a 2017 Highlander. He was patient , funny, and professional. He has followed up several times since my purchase to make sure I'm happy with my new car. Kudos to Craig for his excellent customer service!
Sultan Nasser is fantastic! Greatly enjoyed looking at vehicles with his assistance. Not only friendly, but very outgoing and willing to work hard to ensure my questions were answered and that the looking experience was stress free. He will work hard to get you a good deal, but will also be realistic and help you find options to meet your resources - a winning combination! I look forward to working with Sultan in purchasing a new Toyota and anticipate I'll be a lifelong customer.
Drove an hour to Bob Tyler Pensacola, and the drive was worth it. After a bad experience at another Toyota dealership, we made the trip to Pensacola and met salesman Chris Jenkins. Chris was OUTSTANDING and I would highly recommend him to anyone looking for a new car. Chris was low pressure and professional, and was a pleasure to deal with. They gave us a fair trade on our used Toyota, and a good price on a new 2018. I don't write many reviews, but I had to say thanks to Chris Jenkins and the staff at Bob Tyler Toyota for a job well done!
I brought our Toyota for scheduled service. I didn't have an appointment, but they got it done in about an hour, and didn't try to sell me services that I didn't need. While I was there, I looked at some of the 2018 models, and the salesperson was helpful and low-pressure. He was happy to spend time with me, even knowing I was not there to buy.
Steven Metcalf was our salesmen and I couldn't imagine a better one for us. We connected on so many levels. He listened to our needs and found us exactly what we wanted, even though we ended up buying the first car he brought out, he had no problem and took pleasure in showing us multiple other vehicles in 98 degree weather. I was uncertain of buying from the first lot we went to, but honestly I have no doubts that I got the best deal and best salesman. Steve, you rock!!! He has made a lifetime buyer from us.
Took my car in for an oil change met Happy Gilmore who took care of us. He was very fast and respectful. Happy also got a coupon for us to use. Will do all our business here.
The BEST car buying experience we have had. Paul C. was our sales rep, Mike was the general manager, and Terry did our finance paperwork. All three guys were very professional, friendly, knowledgeable, and helpful. Definitely a repeat customer!! Thanks guys for being great and giving us a renewed faith in the car buying experience :)
Though one of the managers is my go to guy in the service dept, trying to set a appointment of even get a call back is a daunting task. I can leave my name and phone number and never seem to have anyone even attempt to call me back. My car was mis-diagnosed before and I now have to come out the pocket to get something fixed that should have been fixed when my car was still under warranty. The service waiting area is a joke. The dept in whole is a joke. You probably have two or three people there who actually take their job serious. The only reason I go there is because they are the only Toyota dealership in town. Very disappointing.
service department lack quality control. They over tighten lug nuts, lose customer after market parts when doing TSB work. No free car wash offered like other dealerships. Poor waiting area with odd lay out of random chairs makes waiting for you car feel more like the wait in a hotel lobby.
Very nice and accommodating staff with a nice waiting room (that does tend to be a bit chilly). They work quickly and explain things so even people who aren't mechanically-minded can understand.
Terrible human beings and evil car dealership. I purchased a RAV4 from them a week ago for college and the car exploded. I didn't drive further than 30 miles and the engine literally exploded on the highway. Then they tried charging me 4,000 dollars to fix it. I coincidentally found the auto shop they were purchasing the engine from. They only needed to pay 1,800 for the engine. They are literally human garbage, and initially refused to even tow the car.
Do not go here under any circumstance. Everything they say to you will be a lie. They legitimately train their employees to lie. Listening to one of these snakes in suits for even a second is dangerous.
This isn't just some angry negative review. This is a real story. I'm literally warning you, for your own safety, do not go here. Go literally anywhere else. I can't go to college anymore because of this, they want my full Fall tuition to repair this.
The service at Bob Tyler is amazing! We shopped around a lot before purchasing our car. We decided to get our Toyota from Bob Tyler because of the service. The salesmen were never pushy and we felt like they always had our best interest in mind. Over a year later, I am still very impressed by the service and courtesy we receive when we take the car in for maintenance. On the busiest days, I still feel like a valued customer and they treat my car the way I do, like my baby. Shane in the service department is very helpful! Thank you to all the staff at Bob Tyler Toyota for a wonderful car experience.