About
Location :
Added by Jopie, at 03 April 2017
Opening Hours
- Monday 9:00 AM – 8:00 PM
- Tuesday 9:00 AM – 8:00 PM
- Wednesday 9:00 AM – 8:00 PM
- Thursday 9:00 AM – 8:00 PM
- Friday 9:00 AM – 7:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday 12:00 – 5:00 PM
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14 Reviews
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03 December 2017
These are just the facts that I used to form my opinion. All are documented. You can make your own decision about dealing with this company. While on vacation out of state our car was totaled by a reckless driver. We had a way to get back to Florida in a couple weeks, but we needed a new car ready for us when we got back.
Day 1 Searched online and found the Chevy Equinox we wanted at this dealership. Contacted the dealership via their website
Day 2 Got a call from salesman. Car was still available, agreed on price and emailed copies of insurance papers, driver's licenses, etc.
Day 3 Salesman assured us that car was marked "sold" and moved off sales lot. Said contract was out for overnight delivery.
Day 4 Completed contract arrives, go to bank to wire payment. Things go wrong. Finance officer for dealership says someone else has bought the car. We leave bank with contract in hand, but no car to purchase.
Day 5 Things get crazy from this point on. Get a congratulations from dealership on the purchase of our new car.
Day 6 Salesman says there are three identical cars in area and they will get one asap. Never hear from the salesman again. Contact "VP of Operations" via website never get a response
Day 9 Keep getting reminders to fill out the dealer survey regarding my satisfaction with the purchase process I fill it out honestly. Get a response saying they will get the situation resolved asap. Never hear back.
Day 12 Give up I needed a replacement car ASAP! End up buying a new Honda CRV Touring with similar features AND All wheel drive for less money from a dealership that did everything from a distance and had the car all polished up and waiting for me when we got back to Florida.
Day 60 Bob Steele is still convinced that I bought a car from them keep getting personalized emails regarding the ghost car's features and service coupons. Can't help but wonder what has happened with the actual buyer of the car we thought we bought!response / report this review -
29 November 2017
Vacation trip from Omaha to Orlando and Cocoa Beach and needed a quick oil change and tire rotation. Services were performed quickly and professionally. Also, loved the pancake maker in the waiting area!
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22 November 2017
Customer Service was phenomenal, service Manager took her time and due diligence in setting up all the services we needed, set us up with Tyler our advisor, very helpful, informative and services were completed in a timely manner.
Definitely will return and recommend many friends, neighbors and colleagues.
Thank you,
2016 Tahoeresponse / report this review -
11 November 2017
My salesperson, Sam Johnson, is just AWesOMe! He went above and beyond to make my sale a pleasant experience. My finance person, Chris Amos,is an asset to your company. He did everything possible to make those numbers work for me and he explained everything in detail.I am happy to be a part of this Bob Steele Chevrolet family, because that's how they make you feel!
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16 October 2017
Service department provides horrible service. After I was given a 1 hour wait time for service 2 hours later I'm still here only to find out that the mechanic hasn't gotten around to my vehicle yet and it'll be AWHILE BEFORE HE GETS TO IT their words. I'm livid at this moment. They now are getting a shutter to take me home That would've been great 2 hours ago. They didn't even have the common decency to inform me of this until I asked what was taking so long. So inconsiderate was told well he can put oil in it so you can go. NO I've already been here 2 hours I want my car serviced. #Pissed **UPDATE** Ended up getting my car at 4pm the problem still exists now I have to find another shop to take my car to. I really don't believe they even did anything but waste my time. I HIGHLY RECOMMEND YOU GO SOMEWHERE ELSE. #StillDissatisfied#
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13 October 2017
Very good experience and good service. Said what they had and had it w hen I got there. So many had non existence trucks. Staff exceptional
And helpful. So I finally found a truck and bought it. Thank you for not sending me on a wild goose chase.response / report this review -
11 October 2017
i have been a part of the Bob Steele family since I bought my Traverse in Feb 2017. Bob Steele has always been amazing and on top of anything we had issues with. Mr. Steele himself is always involved and I feel very fair and loyal to his customers. Thank you Bob Steele Chevy
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25 September 2017
I was very hesitant to bring my car to the body shop after having a disappointing experience a few months earlier with the service department. That being said, I was blown away at the level of service I received from the body shop. In my opinion communication goes a long way and I really appreciated the fact that someone took the time to follow up with me with daily updates. I felt like the body shop team went above and beyond and am grateful for the exceptional service! In addition I am very happy with the workmanship, you would never know my vehicle had body work. Highly recommended!
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24 July 2017
Great Experience!
I went to Bob Steel on July 2017 and my sales person was Nikolai Alfred and he was an excellent salesman. He showed me my options and gave me the best deal possible. I was satisfied with the price. I would recommend going to Bob Steel Chevy to anyone. I was very impressed.response / report this review -
26 June 2017
Purchased a car Saturday! I have never had better service than I did on Saturday! The staff went above & beyond to help me get into a vehicle! I could not be happier with the customer service I received. Thank you! THE BEST EXPERIENCE I HAVE EVER HAD!
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20 June 2017
Just recently purchased a truck from this location and it is amazing!!! Staff is so helpful, friendly, not pushy and they are willing to work with you, and with your budget!! I love my new truck and I know I will be back for another vehicle very soon. Ask for Sam. He is the BOMB!!!! Thanks again for my amazing truck. LOVE LOVE LOVE this place.
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16 June 2017
This place is awesome! Buy all my cars here and I always get a great deal & great service Highly recommend.
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24 May 2017
Needed some minor service and a software update. I was able to make an appointment at my convenience, friendly service counter, and work was completed in less than estimated time. Great experience
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10 April 2017
My service this morning was nothing like it had been in the past. I went in for an oil change, and as soon as I stepped out of my car I was greeted by Brian who told me it was " very unlikely I'd recieve one" when I went to go check in Lisa had helped me and had gotten me all set up. I waited about an hour and a half which was the listed wait time, but when my car had been pulled in at the end I had waited another 45 minutes. I assumed it was just because they were printing and sorting paper work, but when the 45 minute mark hit I went inside the service area to see what needed to be done in order for me to leave. When I walked in I was greeted by Ron (who has always been a wonderful help in the past.) He had sorted everything out and asked Lisa if everything had been done, that's when she very rudely told me that she had tried to call me and then proceeded to turn her back on me. She had never even stepped inside the guest waiting area. I highly suggest going to Ron for future service assistance, he comes directly to customers when all services are done and is very helpful. My experience probably would've been 5/5 stars if I hadn't been treated so rudely by Lisa and Brian.
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