This place has such great service. Doesn’t matter if it is someone that works in their service department, sales department. Every single worker treats you very good. Their service department I cannot brag enough about. Whatever your issue is or you need done they do it and do it in a very timely matter. My favorite person their is a guy name Davey. He is usually one of them that approaches you when you go into their service area. I give him an A++++ when it comes to customer service.
If I could go lower than 1 star I would. Bought a new Jeep from here last year and everything on that experience went great. However every single experience since then has been worse than the last. My tow hitch wiring wasn't working correctly and it was covered under the extended warranty I purchased from Keith with the agreements of a $50 deductible to get work done. When I took my jeep in to get this issue fixed, THEY TRIED TO CHARGE ME $150 JUST BECAUSE I DIDN'T TAKE IT BACK TO THEM TO GET THE WORK DONE. Unbelievable. I refused to pay it after a heated argument with Keith, they eventually lowered it back down to the original negotiated rate. And now a year later, my family is expanding and I am looking to trade in and get something larger to better accommodate myself and my family. I called the original sales person I bought my jeep off of only a year ago and asked them for a fair trade in price and they would surely have my business. But did they offer me a fair price? Hell no. They offered me $20k less than what I paid for my brand new Jeep only a year ago. A GM DEALERSHIP GAVE ME A BETTER OFFER ON MY JEEP AND THEY DON'T EVEN SELL THEM. This is the most pathetic excuse for a Jeep dealership I have ever seen and they care about 1 thing and 1 thing only and that is to make a profit. Their management team is literally worse than AIDS. Since my entire family has bought 5 vehicles from them in the last 3 years, they have lost more future business than they ever realized. Good luck treating customers like they did me. They will definitely need it.
They had 2 hours to complete a basic oil change and investigate a code for a bad ground. Instead, they snapped the TPMS in my wheel in half, didn't bother with investigating the code and suggested I should be responsible for paying the cost of the part they broke. They also wrote up a car wash which they obviously didn't actually do.
I have bought 3 vehicles from this dealership in the last 5 years, salesperson Jane Carver Black is the only one I will work with she is awesome, really knows her job inside and out.makes buying a car as easy as possible, I would recommend to anyone that needs a car it's worth the drive to Peru, ask for Jane, you won't be disappointed
I enjoy the staff and services at Bob Schwartz..I've been buying cars from Telmon Nix for years and we always love how he takes care of his customers!
Best car experience i have ever had. Next car purchase will be here. Thelmon Nix was very friendly and curtious.
This was the greatest Chrysler/Dodge/Jeep/etc. dealership/service department we have ever went to. The service for our Jeep Cherokee was great. It was also very quick. We were also looking at other Jeep’s and had help from Tilmon Nix. He is one of the most outstanding and friendly salesmen we had ever met. He helped us on all of our needs and was never short of a quick story. We used to go to Mike Anderson Dodge in Marion, Indiana, but now we are going to this place. The building itself is clean and not dirty like some other dealerships. To sum it up, very quick with service, friendly salesman, and a great place overall.
I like this dealership because of the staff. Tilmon Nix, who we deal with, works hard to make sure you get everything due you. We are getting ready to buy our third vehicle from them. Ordered and on the way.
Excellent Experience
Came in with a truck issue and a serious deadline looming. Received fast, professional service and a solution that kept me on track to meet my obligation. Kudos to the Parts and Service departments for going above and beyond.
I have a 2017 Ram 3500 that blew an e-clip on the transmission line. The guys looked at it, figured out what was wrong and had it fixed in about 30 minutes. They were very professional and friendly and, most of all, they knew what they were doing. I would recommend them to anyone.
Buying a mini van from Bob Schwartz Dodge, Jeep, and Chrysler was a great experience for my whole family. Eric Smith was friendly, professional, and patient with my whole family, wife and two toddlers, as we considered the vehicle. He answered all our questions and did everything he said he would do. We bought a used Town and Country Touring for a thousand less then blue book with one owner, service History, personal use only, and we were able to get a 6 mo /6000 mile warranty on it also. It works great, and you can tell the dealership responsibly repaired the vehicle before the sale. Eric was transparent about the service History. I got to speak with one of their mechanics, whose been there 18 years, about the car specifically. I still have not found a better deal on all the search apps.
Best car buying experience I've ever had!
Everyone was very friendly and helpful. The dealers really know what they are talking about and will sell you what you are looking for.
This dealership is so much better than surrounding dealers.
Definitely my go to place!
Just to set the stage, it was 97 degrees out and I was traveling on my way from South Bend to Indy. All of the sudden my low pressure tire light went on and I was loosing air quickly. Looking for a spot to pull over, I noticed Bob Schwartz's dealership and pulled into the service bay with my tire now on the rim. I drive a Mercedes and even though I don't own a Chrysler/Dodge product, I was welcomed with open arms by Stacey, Arron and Marcus. They didn't have a tire on hand for me, but Stacey quickly tracked one down in Indy for me to pickup. Arron and Marcus swapped my tire with the spare, rotated the good wheel to the front and got me quickly on my way. Being a business owner, I can appreciate good customer service and my experience was nothing short of exceptional! Thank you all for your help, your all class acts.
D'Arcy