Bob Allen is one of the only dealerships I will continue to go to. The entire team is so helpful. Mike Madrid is wonderful to work with. He always listens to what I need and gives me realistic expectations. I would 100% recommend Mike to anyone and the entire Bob Allen team. If you want a great experience with a family feel, Bob Allen is the best place to go.
I'm not usually a fan of Dealerships but I must say that I was impressed with Dylan and the rest of the staff at Bob Allen Ford. Probably the most pleasant buying experience I've ever had and I've probably purchased 15+ cars from different dealerships. Dylan was a very down to earth, genuine guy and not your typical car salesman. I will definitely be back for any of my future needs.
I made an appointment to look at a couple of used Escapes I saw on the website. Dylan Meyers was there waiting for me and was super easy to work with. He was really laid back and helped me make a great buying decision. The finance process was also really quick and easy. Dylan will definitely be my go-to guy in the future.
What a great experience! Dylan Meyers was extremely knowledgeable and helpful through the entire process! Their sales team does not work on commission, so there is no pressure to buy. The entire process from test drive to purchase was swift, communicative and professional. They have earned a new loyal customer!
Had the part I needed for a 2001ford
My engine light came on so I took my car into Bob Allen as soon as it opened (7 am). They asked if I could leave it and I said I could but I had to go to work. They said no problem, they'd give me a ride. I said, "all the way downtown?" They said sure and Larry dropped me right at the door. Next good news, it was a little problem that was "covered on my extended warranty!!!" Larry picked me up right on time and when we pulled back into the dealership my car was just being parked (with a nice shiny new car wash). Good as new and never missed a beat. Yea!
I always a find good, fast, friendly service department team. With today’s vehicles, for resale or value, keeping good records and history matters. Bob Allen ‘knows’ your vehicle when you consistently count on them for service. I also came across the Ottawa KS Bob Allen Ford team too by chance the next day and they get 5+ Stars too.
Been going to Bob Allen Ford for the past 3 years since moving from California. I only go to Bob Allen Ford to get my 2009 F-150 serviced. I would to give a huge thanks and shout to the customer service/quick lane advisor CHASE MEIER, he has taken good care of my truck and I appreciate all he does to ensure that my vehicle is in top running condition due to my family and I taking numerous trips throughout the year. He is very knowledgeable when it comes to what my vehicle requires to be in good working condition as well as saving me money when applicable.
My son had been scouring the internet and dealerships within a 300 mile radius and found the greatest deals at Bob Allen Ford. We live 2 hours from Overland Park, and my wife and I stopped in to check out the deals that he had found. I must say Darryl Woodard made it the easiest car transaction I have ever experienced in my life. We also met Brad Hewlett who I believe is one of the principle owner/managers. Great folks and easy to deal with. Highly recommend.
I would definitely recommend Bob Sight Ford - I had a great experience at at this dealership! Dale was extremely knowledgeable and helped me through the process, giving me fantastic advice all along the way. He and every other representative that I encountered there were so kind. They all genuinely seem like they love their jobs and they love working with people. Dale helped me to get a great deal on my car, and the whole team gave me a top-notch car buying experience!
My husband Leonard and I both agree that coming back to Bob Allen Ford was our best decision. My husband did shop around the internet a little and looked at another lot but felt he never had better service or staff than he had experienced at Bob Allen Ford when we bought our F150 a few years ago so that is where he went. He chose a car to test drive but decided to shop a little more but only at Bob Allen Ford. He had the confidence in our sales person Dale Johnson to help us find the right vehicle for us. Dale was super helpful, considerate & knowledgeable. All of the people we met at the office were friendly and helpful. The process was smooth and Dale helped us get a great Fusion. Dale Johnson went above and beyond in our opinion and we plan to share our positive thoughts with friends. We look forward to seeing the great staff and service people in the future.
We recently traded in our F-150 pickup that we originally purchased from Bob Allen Ford. Dale "DJ" Johnson was our sales advisor and after considering various options we selected a Ford Fusion. It has everything we need and D.J. helped us get a great trade with pricing that exceeded our expectations. We found the entire Bob Allen team to be very professional and willing to help us every step of the way. Dale Johnson is extremely knowledgable and his expertise made all go well from start to finish. We'll have our maintenance done in the Bob Allen dealership where we know they always provide excellent customer service. My wife and I are so happy we returned to Bob Allen Ford, for our trade in.
The sales staff always try to do their best to do whatever they can to help you out. Highly recommend.
My Ford vehicle had a recall notice (I bought it at Bob Allen). When I called to schedule the repair, I was told it was first come/first serve only. I used to bring my vehicle there for routine maintenance, but I never knew how long it would take. I might get in immediately or I might wait two hours (or more). I drive 20 minutes to get there, so if I turn around and go home because of the wait time, I've wasted 40 minutes. I thought the policy might be different for recall notices, but it isn't. I believe this is a very poor customer service practice.
Lee, Brad, Jerome and Curtis go above and beyond. Whether it is the service they provide on our cars or when we purchase a new car. Absolutely my favorite dealer in town!!!!! I wouldn't go anywhere else.
I bought my car from here in 2012 brand new. They have always taken great care of me. I think the service department and staff are great. They always work with me and make sure everything is good to go so I do not have to worry about any issues. I highly recommend them.
All they want to do is build a work order. All I wanted to do was retrieve my master code from my keys and they wanted to pull it in and charge me, so I left. called Rob Sight and Jeff did a great job coaching me through it on the phone 5 minutes, No Charge. I guess that's why they say, "You can Shear a sheep many times but you can only skin him once". Skip Bob Allen and go to Rob Sight for service.