You guys are just the best! This was our fourth time needing to call you for Help. And on a Sunday too. Hours before expected, Joe was able to get too us. He was wonderful. As always, with Blue PlanetAn Excellent Job!
Thank You so much.
The technician was great. They had him out here the very next day for a consult and he was ready to do the job right then and there. I like these guys. There are a little pricey and that's why I didn't give them 5 stars. However, they do a great job and I would definitely recommend them.
Miguel, sorry I had to create another post however, I need to point out some other concerns. If that is how you conduct your business when it comes to arrival time, then it's fine, Nick would've technically made it a little bit under the scheduled time. Had you explained it before I booked the appointment, I would've changed my time slot.
Then there's your Manager. Do you seriously think she handled this situation professionally? She waited about 5 minutes after I posted my concerns on the internet and cancelled my appointment without providing any reason. That's just rude, because I have been waiting the entire time. Had i known this was going to happen, I would've contacted another plumber.
And it is also rude to talk over when someone is already talking on the phone, maybe she needs a refresher on how to communicate with customers? That's just simple phone etiquette, she made it clear that she didnt care anymore on what I had to say.
Had water main service line to house replaced. BRIAN, who did the estimate and the work was just super. He was very professional and took a lot of pride in his work which is, unfortunately, so hard to find with many now a days. After talking with Brian for a few minutes I knew I was going to get a good job at a fair price so I didn't even try to get any more estimates. His work was excellent and thorough. If he is representative of all workers at this company I would not hesitate to recommend Blue Planet to anyone.
Michael from Blue Planet was extremely timely, courteous, and knowledgeable. He arrived within one hour of my call and could not have been nicer. Other companies are a little skittish about working on tankless water heaters, but not Michael. I would highly recommend Blue Planet and Michael.
Joshua and his crew worked here for 2 days and did a wonderful job. We had our old cast iron pipes relined and everything flushed out. Their work was done in a professional manner. But they still were very pleasant to talk to. They felt like family. We would recommend them highly.
These guys are excellent. The phone is staff is responsive and their technicians are honest and professional. Shout-out to Mike and team for saving my behind.
I found my phone contacts at Blue Planet to be courteous and informative​, especially Liz. Tito, who came to do the estimate and subsequently the work, was very professional and competent as he solved our water heater issues. Not only did he make me very comfortable with what items needed replacement, he used the opportunity to educate me about the process. I have already handed out Tito and Blue Planet's card to my neighbors with no reservations and full confidence in their expertise.
My own family is already planning on calling Blue Planet again, hopefully getting Liz and Tito once more for our next projects (replacing the water shut-off valve going into house next, as well as another water heater replacement at our small business). Great customer service, professional and knowledgeable​ technicianthank you Blue Planet and Tito! V. Deck and family
Very prompt and professional service. Provided a quote before doing work and delivered exactly what they promised. Very satisfied and would recommend!
I called Blue Planet to identify the source of a puddle at the lowest point of our property. The technician who came out initially suspected a leak and spent two days trying to find it, to no avail. Blue Planet apologized for the inconvenience and asked their supervisor Joshua to take a second look. Joshua was extremely professional and capable in every way and diagnosed the problem within thirty minutes. He then purchased the required PVC piping supplies and personally designed a solution that would ensure we would not have this puddling problem going forward. Although I was initially frustrated with the two-day search for diagnosis, and the expense associated with that, I’m very satisfied now because the company found the problem, solved the problem, and did not charge me for the initial diagnostics work that did not identify the issue or further remediation. If I have a problem in the future, I will not hesitate to contact Blue Planet Plumbing again and will always ask for Joshua because he’s a highly-skilled plumber, honest, and professional.