Name: Blue Dolphin Pools & Spas Inc.
Address: 7 Bellemore Dr, Bedford, NH 03110, USA, US
Telephone: +1 603-627-2527

Blue Dolphin Pools & Spas Inc. is a general contractor, located at 7 Bellemore Dr, Bedford, NH 03110, USA. They can be contacted via phone at +1 603-627-2527, visit their website www.bdolphin.com for more detailed information.

Location :

7 Bellemore Dr, Bedford, NH 03110, USA

Contacts :

Added by Jopie, at 25 July 2016

Monday 9:00 AM – 6:00 PM
Tuesday 9:00 AM – 6:00 PM
Wednesday 9:00 AM – 6:00 PM
Thursday 9:00 AM – 7:00 PM
Friday 9:00 AM – 7:00 PM
Saturday 9:00 AM – 4:00 PM
Sunday 10:00 AM – 3:00 PM

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Sasha Wenzel Daneault

06 November 2017

Blue Dolphin used to be great, but it has gone down hill dramatically. They installed my pool 7 years ago and I was always a repeat, loyal customer. I have no clue why it has changed so dramatically, but after my last visit, I will be taking my business else where.

There is only one gentleman that really knows parts, there are a ton of people waiting to talk to him for parts, so the wait is frequently over 40 minutes, which is absurd, as the other employees just stand there. Not only does he do the parts, but sells the hot tubs and grills as well, so if he's with a customer purchasing one of those, bring a lawn chair because you will be waiting a long, long time. Realistically, the parts department is understaffed, and the rest of the crew is barely knowledgeable. Very disappointing.

The store itself is conveniently located for me, however, I now drive the extra to go to a pool store. My time is equally as valuable as theirs, and sadly they don't get it, or maybe they just really don't care anymore.
Cherilyn Bukofske

05 October 2017

Never use Blue Dolphin Pools & Spas Inc! Blue Dolphin installed a brand new pool liner over five years ago and after hundreds of calls, emails, visits to their store, promises they would be there to fix it they haven’t. Below are pictures (I just took the cover off the pool so it hasn’t been cleaned yet) but you can see by the pictures they do very subpar work (and that’s being nice) once you pay them they do not follow up. Please share with others so they don’t have this happen to them.
Blue Dolphin does not stand by their work! I have spoken with so many people who have had this happen to them and to people who have worked there. They agree that the man who owns this company does not stand behind his work. To add insult to injury, he replied stating that he has 'no record' of my attempts. Wow just wow.
Derrick LaBranche

28 September 2017

I had been a loyal customer of Blue Dolphin since 1998. I do not know what is happening to this organization. This spring, I called to see how much a 5 gallon bucket of chlorine tablets would cost, I got a price, which was more than I usually pay. I the go to the store and they quote me even more. I make a fuss about it, considering the cost of the chlorine, they look up my account and honor the price from last year.
I normally did not question the pricing, however, since a long-standing employee left and a new one from a competitor that went out of business runs the show, that is when I noticed changes in the organization. I will post another review about my pool liner. Beware and check the price from competitors and online. Beware.
Wayne Williams

17 August 2017

This year we had our in-ground pool liner replaced by Blue Dolphin. We are very pleased with the results. The liner is exactly what we wanted and fits perfectly. Bob and the installation crew were professional, efficient and friendly. They went above and beyond. The price was very reasonable also. I highly recommend Blue Dolphin.

Also, this year, I had an imbalance in pool chemicals due to my miscalculations. Todd and the store staff were very patient and worked through the problem until it was solved. They are a great team to work with.
Robin George

23 June 2017

The worst experience ever. Put in a liner too late in the season which resulted in shrinking and tearing. Would not accept responsibility to replace. Their fault and rude when contacted in the spring. I had to replace a brand New liner at my expense. Bea was so rude and this company should be sued. NEVER use them
Cherilyn Bukofske

16 June 2017

Never use Blue Dolphin Pools & Spas Inc! Blue Dolphin installed a brand new pool liner over five years ago and after hundreds of calls, emails, visits to their store, promises they would be there to fix it they haven’t. Below are pictures (I just took the cover off the pool so it hasn’t been cleaned yet) but you can see by the pictures they do very subpar work (and that’s being nice) once you pay them they do not follow up. Please share with others so they don’t have this happen to them.
Blue Dolphin does not stand by their work! I have spoken with so many people who have had this happen to them and to people who have worked there. They agree that the man who owns this company does not stand behind his work.
Will D

24 May 2017

I went to another pool company in the area first. The service there was marginal at best - had me wondering if I had done something to upset the people on the phone and in the store. As soon as I walked in to Blue Dolphin I was greeted by a friendly and courteous staff who quickly helped me with my hot tub dilemma. Todd, who is there resident spa guru, was very knowledgeable and friendly. We are putting a pool in next spring and we certainly know who we'll be calling! Thanks Guys!
Kyle Lanoue

09 December 2016

horrible customer service . the guy that awnsered the phone had a huge attitide and didnt want to take the time to look up the parts i needed then tells me to just bring the old ones in i told him i live an hour away and dont want to waste the trip if there not in stock because id rather order them online.
will never go here and do not recomend them . go see todd at seasonal in amherst . much better customer care and service
Scott Blair

07 November 2016

This has been a horrible experience having an in-ground pool installed by Blue Dolphin. Deposit in July and now November and pool is still not finished. No two-way communication with subcontractors, left hand doesn't know what the right hand is doing and amongst themselves all they do is speak badly about their subcontractors and co-workers behind their backs. Very unprofessional and leaves the customer in a difficult situation. They know they have no competition to speak of but take on all the new work knowing they don't have adequate resources to accomplish the job and get it done on time and done right. Jean is a good guy and seems to be trying to hold it all together, but I am a very dissatisfied customer and would really think twice about hiring Blue Dolphin to install your pool without checking around first and making sure they commit contractually to a completion date acceptable to you.
'Chris Poulin

30 October 2016

Our experience with having a new liner installed with Blue Dolphin Pools has been more than satisfactory. We were very pleased with Bob McNutt who came out to initially meet with us and also who came out to measure on two separate occasions to make sure the measurements were accurate. We were pleased his professionalism and willingness to answer any questions we had along with giving suggestions. Also, we were even more impressed and pleased with the individuals who installed it and oversaw the project? They were very professional and a pleasure to deal with. In particular, Scott Poissant and his brother, who met and exceeded our expectations in completing the job. We would highly recommend Blue Dolphin Pools.
Joseph Timmons

18 August 2016

My wife called to look into a pool for our family and said the customer service was atrocious. She was blown off like they didn't need her business (surprise - you won't get it).
Deal with this fly-by-night operation at your own risk.
Carey McLoud

01 August 2016

I have had the misfortune of dealing with this company for years with a rental property pool. Again, this year they are living up to their VERY POOR REPUTATION AND WORST CUSTOMER SERVICE!
Pool opening - 6 gals of shock and cover taken off.pool was still green a week later. $265 - outrageous! 12 more gallons of shock and we could see the bottom. There was a large hole in the liner and I didn't even get a call to let me know that it was there - again, these guys were from the SERVICE DEPT!
After at least 5 calls to Gene and another 5+ to Tom in service, I was promised they'd get right over there to get it fixed up. It is now 6 weeks later, and nothing has been done, nor do they have any record of it needing to be done. Gene is never available to talk to and neither is Tom.
I was told by Gene that the service dept would get better after Terry left, nothing has changed, nothing will change except their excuses.