We are really happy with the service we got. The entire progress was extremely easy. From the quote by Paul through ordering with Donna in the office to install done by their professional staff.
They found us rebates and financing showing they weren’t just looking out for their pockets but also ours while giving us what we needed
Would definitely recommend them.
First of all one of the only companies I could get a call back from. Reasonable price and kept the appointment.
Bill Trombly installed my mini split system June 2017. The system works great and the installation went really well in spite of some challenges installing one of the heads on the opposite side of a chimney.
Very professional and knowledgeable. I will certainly call on Bill Trombly for future projects.
A seemless process to replace a new heating and cooling system. The office staff, service, install and sales teams handled every detail from start to finish even with ownership sending a very nice card showing appreciation for choosing Billy Trombly PHCE upon completion of the job.
I couldn't have been more pleased with the entire project--installation of a mini-split air conditioning system. They came when they said they would, the workers were extremely professional, and adept at their jobs. They cleaned up after working, always wore shoe protective booties in the house, were very patient and kind explaining how it worked, etc.
They said it would be two days, and it was. Everything was perfectly executed and a pleasure to do business with all the members of the company.
Only reason I agreed to purchase and install a mini split system by Bill Trombly is that I was told by salesman I would receive a $750.00 rebate. Contract was signed in May. They did not complete work until end of June because they were short on staff. By the time rebate forms were submitted which was promptly the next day after the install the funding had run out. Trombly should insure funding is available before the install giving the customer an option to cancel and they did not. Due to the very high cost of hiring Bill Trombly (charges TOP DOLLAR) it was necessary that I receive my rebate. Their lack of getting the job done promptly cost me $750.00. Also had a credit of 160.00 which was VERY difficult to get back. They wanted me to leave it on credit for future to cover service fees. I should not be required to pay in advance for service calls. After several calls to Bill Trombly I was finally able to get them to refund my $160.00 credit but it did not happen without argument. It was at that time I was also told if I did not hire them at a cost of 99.00 per year for the next five years to service (clean the filter) that they would not warranty the unit. Correction, first year service is free and then 99.00 for the following 4 years. This was not told to me at any time during signing of contract. It was only after I tried to get the overcharge credit refunded that I was told they would not warranty unless I agreed to pay them for future service calls to clean the unit adding another 400.00 to the cost of the unit. This company is raping the customer in every way. Very high charges, salesman will tell you what ever he has to to get the sale, forced to pay additional fees for service fees in advance or they WILL NOT WARRANTY! I feel it is the salesman responsibility to inform customer at time of signing that they are required to pay future service fees or NO WARRANTY and also to insure that there is funding available for rebates when he is telling his customers that they WILL RECEIVE A REBATE. Salesman NEVER mentioned rebate is only good as long as funding is available. Had he mentioned this I could of checked on the funding before I agreed to the terms. Total cost including service fees is over $6000.00. Bill Trombly would not issue or refund any credit as customer courtesy for their lack to get the job done promptly which if they had I would of received my rebate as funding ran out end of June. Attitude from Trombly was, to bad, so sad. This company can afford costly TV commercials but they have terrible customer service and they charge top dollar for everything! I thought dealing with a so called reputable company was a good thing but quickly learned that this company is not reputable at all. BUYER BEWARE, if dealing with Bill Trombly cover your bases and verify for yourself everything the salesman tells you because there is a good chance it is FALSE and only a tactic used to get you to sign the contract. Once they have your money they do not care about you anymore and in fact will only find ways to get MORE MONEY out of you or they will not warranty your unit. TERRIBLE!
Had mini splits (ductless heat pump) installed (primarily for air conditioning). Installation techs were on time, completed the work on schedule and were considerate about not messing up the house and cleaning up after themselves. Tested and explained everything to us about the units. Everyone was pleasant and courteous from estimate to installation through inspection.
Bill Trombly is fair and kind. He called me directly after I experienced a customer service issue and promised to rectify it. I appreciate that and will be giving his company another chance.
When we needed to replace our home central air conditioner, we found Bill Trombly thorough and fair with an estimate (thanks Paul) and our installation team (Sean as lead) highly competent, hard-working, with great attention to details and cleanliness. It was nice to see Bill T. Jr. personally visit this install just prior final completion. We are very pleased with the AC system and it worked perfectly throughout our long, dry summer.
Terrific service and a great problem solver! Our tankless water heater had a recurring problem since 2004, no other service company was able to resolve it. Last year we decided to give Bill Trombly’s company a try - Shawn serviced it and took care of the issues and maintenance points that others hadn’t addressed. Because of our positive experience we called them to clean our split ductless A/C which was emitting a moldy odor. Again, another company wasn’t able to resolve the issue, but Shawn (again) did a “bag wash” procedure and we observed that it was much more thoroughly performed than previously. Shawn is polite, personable and most of all is knowledgeable and experienced – he provided us with very useful insights and explanations. We will definitely use Bill Trombly’s company for any other plumbing, heating or A/C issues we encounter in the future. Thoroughly satisfied!
Thank you Bill Trombly Plumbing/Heating for providing my family and I immediate service and sanity after a major flood in my home! The service was prompt and the crew was extremely friendly, accommodating, professional and efficient!!!!! Throughout the craziness of this flood, the most positive experience was working with Bill and his employees. I even got an office call extending the offer to see if they could save my appliance prior to buying a new one! You can't find better service in the city! Highly recommend!