Beck Toyota is a great dealership. I bought my new car there and immediately recommended them to a friend. They have a large selection of new and used cars. The sales staff was not too pushy and was very respectful to me and my wife.
When I arrived, they were expecting me, knew my name before I even stepped out of the car. Gave me a clear plan for the day. I told them about another concern I have (miles per gallon calculator), they said they will book an appointment on another day to run diagnostics, but when I told them I am usually busy with work, they managed to get it done on the same day (turned out everything was working fine). Showed me the filters, and that they don't need to get changed now. Told me the whole process would take 1 hour for the routine 6-month service and 45 minutes for the extra diagnostic tests I requested, but ended up taking less than an hour overall. Everything was covered in my routine service and warranty; ended up not paying anything.
Bathrooms were super clean, which is surprising for a service center.
Free coffee, and free WiFi, so I managed to get some work done on my laptop.
Clayton, the Service Advisor I met yesterday, was very professional, prompt and polite.
Overall, a very positive and smooth experience. I even recommended Beck for a friend for his Toyota service. He is from Chicago and currently working in Indianapolis.
Heath the service manager looked at a repair on my truck that "could" have been caused by a service tech. After looking at it, we both decided it wasn't caused by a service tech. He still offered to give me the paint to touch up the spot where my door was scratched. I take my truck and van in for maintenance often (I'm the Canadian Tundra) I appreciate the gesture and will continue to give them the business. The whole service staff is great.
G
I came to the the dealership right as they had opened on a Monday morning. I was greeted by Trent at the door and expressed interest in test driving a used 4Runner. We took it around the block all the while having a solid and informative conversation. Trent was very knowledgeable about the vehicle. Upon returning I told him I like the car enough to want to show it to my wife. They let me drive the car up north to meet her and show it off. Upon returning we brokered a deal for the car and I couldn’t be happier. I couldn’t pick the car up that day so to finalize the deal Trent came in to the dealership on his day off to hand over the keys and give his final thoughts. Couldn’t recommend this salesperson more.
I was really impressed with the College Graduate Program and the dealership's willingness to work with young people just starting to build their own credit and who have recently graduated from college. In terms of leasing a compact car, Beck Toyota had the best price for college graduate program relative to other dealerships in town!
I liked my sales person, Marcus Borcharding. He was very patient and showed me several cars. I appreciated that there were many models to choose from.
I have bought 3 cars from Beck.. I paid cash for the first one about 5 years ago, but recently we bought an 08 Camry for my fiance, and an 07 Lexus IS for myself and it was our first time financing cars. It was a very straight forward experience and I would highly recommend Derik Wilkerson for a good salesman. Steve Rose was our finance guy and he got us in and out and explained everything to us as we signed so we knew what was going on and what we were signing. I'm looking to buy an SUV or wagon for road trips so I will be coming back here very soon.
I had a very good experience here. Jesse has a very calm demeanor and is very knowledgeable. He is very professional and courteous gave us plenty of time to discuss our options in private. I would recommend him for anyone looking for a pleasant, low-pressure car buying experience.
Beck Toyota is a great place to buy a car. I've bought 2 new cars from them in 2 years. My Camry and my RAV4 Limited last month. The salesman are attentive and quick to please. Very knowledgeable of the cars and trucks on the lot. Both times my salesman George followed up with me after I had the vehicles about 2 weeks and asked how everything was going. I couldn't be happier with my vehicles. Beck is the place to go. They really go that extra mile to get you the very best deal they can. Thanks Beck Toyota! And you can't beat 0% financing!!
I have to give the guys working there 5 stars. Just picked up a Corolla last week. Patrick Burke offered a great deal and Melissa was super nice and the whole process went very smooth. Drove from Lafayette, IN to pick up a car there and happy that I did. The financing was supportive and I felt I was being taken care of when it came to different financing options.
I bought a $35k Avalon with an extended warranty and recently noticed water leaking from my roof in 2 spots. I called, and was informed that it would be covered under the warranty. Andrew "knew" exactly what I was talking about. So clearly this is a common issue. I took my car into the shop to be told it wasn't cover. However, they "fixed" the leak for free. But refused to fix the water stains and saggy headliner. I asked for a manager to call me to discuss why only half of the problem was fixed. No one ever called me back. Today (the first time it has been in the rain again) I get in my car and it is LEAKING! My family and I have bought several cars from Beck Toyota but I van tell you this will be the last.
1. Being wrongfully informed on the phone prior to dropping my car off even though Andrew was given all the information he asked for. I was told, "I should have read the fine print of the warranty before purchasing it"
2. Refusing to fix the headliner
3. Clark, the service manager, neglecting to call me back when I asked
4. Failing to fix the problem after they said it was fixed.
Extremely dissappointed
Beck Toyota is very customer-friendly. My salesman, Trent, did an excellent job. He was courteous, responsive, and friendly. I will definitely shop there again.
Trent is an exceptional guy. He is very warm and attentive to the Customers needs. We purchased a 2015 Toyota from Trent and he went out of his way to make sure we knew all features of the car and explained everything about it. I have never bought a car from anywhere that was so through.
Best car buying experience - ever! I have dealt with the sales department, service and finance department, and across the board, best customer service I have ever experienced. The entire staff is friendly, and welcoming. I worked with Trent in sales to trade my used '05' Camry for a 2015 Camry and he is the best salesperson I have ever worked with. He was there for me through the entire process (not toggling back and forth between two customers). He explained everything thoroughly as he walked me through the purchasing process. He walked me through every single feature on my new/used Camry, which saved me a lot of frustration with trying to figure it out on my own. The finance department worked to find me the best financing deal they could, and even threw in an unexpected extra! I will remain a loyal customer to Beck Toyota, and highly recommend them to anyone. Thank you Beck Toyota!!
My husband and I purchased a used 2014 RAV4 Limited today and it was a great experience! Dave Langston treated us exceptionally well! We had come a few months back when we had just started looking into different makes and models and they were amazing then, too! I highly recommend this dealership and sales representative!!! A++++!!!