Name: Hubler Chevrolet Center
Address: 1414 E. State Road 44, Shelbyville, IN 46176, USA, US
Telephone: +1 317-392-4101

Hubler Chevrolet Center is a car dealer, located at 1414 E. State Road 44, Shelbyville, IN 46176, USA. They can be contacted via phone at +1 317-392-4101, visit their website www.hublerchevroletcenter.com for more detailed information.

Location :

1414 E. State Road 44, Shelbyville, IN 46176, USA

Contacts :

Added by Jopie, at 15 October 2016

Monday 8:30 AM – 8:00 PM
Tuesday 8:30 AM – 8:00 PM
Wednesday 8:30 AM – 8:00 PM
Thursday 8:30 AM – 8:00 PM
Friday 8:30 AM – 8:00 PM
Saturday 8:30 AM – 5:00 PM
Sunday Closed

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Chad McClellan

17 December 2017

I drive by their lot all the time, and I have been inside their showroom and talked to several of their sales reps, but this being one of their smaller lots, they just never had exactly what I wanted on their lot. I am a very picky vehicle buyer, and do lots of research before buying a new vehicle, ha.

The salesmen were nice that I spoke to on several different occasions, and even in the snow if I drove thru their lot during business hours one of them would run out to greet me, haha. So they leave no potential customer feeling like help is not available. As most car lots they seem to have a turn over in sales people too. It's a tough business, so it's understandable.

Their lot used to be much fuller than what it is now, they do stock several trucks, several low end small cars that get good gas mileage, and a few camaro's, but not much else. In this small town it is probably difficult to sell the more expensive vehicles, so the Indy area branches probably get most of those.

I am very loyal to the dealership that I buy from and build a relationship with as long as they keep treating me right. So I always take my new vehicles back to the place I purchased them for routine maintenance. So I do not have experience with this dealers mechanic shop.

The salesmen seem cool, and place is always clean, and the cars are always shiny as they can be kept, overall this seems like a nice car lot. Just nothing to fit my particular needs.
Lindsay Rogers

16 November 2017

Fantastic customer service and friendly staff.
We live in Morristown and try to keep our business local.
We would absolutely recommend this dealer to our friends and family.
Tcpplus

14 November 2017

UPDATES BELOW ORIGINAL REVIEW

My experience began on August 10, 2017 as I had been in the market for a newer vehicle thinking that I wanted a Malibu. The salesman on duty pointed me to a Malibu and that he said had been "inspected and Q Certified." He gave me the key and I took it out for a drive. As I pulled out of the lot I heard a loud grinding noise that I thought must have been a motorcycle or other vehicle behind me. I went a few blocks and checked all around only to realize there were no vehicles around me and the noise continued. I immediately turned around and took the car back and told the salesman that something was wrong with the rear end of that car. My first thought was if that thing was inspected and certified I don't want to buy a car here! I started back towards my vehicle and he suggested that maybe I try a 2016 Hyundai Sonata that they had just gotten in. I should have just kept walking but I had never driven a Hyundai Sonata before and I had heard and read some good things about their newer vehicles, so I thought I would try it. I ended up really liking the car so I went back in and made an offer on it and asked for the CarFax report. Cameron said "sure I'll get that for you." We then proceeded to start some paperwork and then he sent me over to the finance department, at which time I asked the finance manager for a copy of the Carfax report as well, to which he replied "sure I'll get that for you." We began signing paperwork and before long I had the keys and was ready to go but had still not seeing the Carfax report. In my excitement I went on home and showed my family the new car. The next day I called the dealer back to get the Carfax report at which time I was transferred to the sales manager who read some details of the report to me over the phone and noted that the car had been in an accident. I was very surprised! Why had this not been revealed at the time of the sale? I asked if there was anything that could be done about it and he promptly said "no all sales are final." I told Josh that if I would have known that the vehicle was involved in an accident I absolutely would not have bought it! I asked him if the warranty would be affected by this and he assured me it would not. So I left well enough alone as the car seemed to be fine.

Three weeks later I emailed the salesman to ask him if he could schedule the 15,000 mile service for me. He responded and said sure and we set up a time. I also requested a courtesy vehicle to use while my car was being serviced. He said no problem, one would be available. This morning I dropped the car off at the service department and they did have the service ticket scheduled but there was nothing noted about having a courtesy vehicle. I could not wait at the shop so I ended up walking 4 miles home. I don't blame the service department but it sure seems to me that the sales and support staff are need some more training! Thankfully my car is running well for the time being, but I'm still not happy I'm stuck with a car that will forever be tarnished and thus difficult to ever sell if needed.

UPDATE:
I just spoke with the general manager Lindsay and he apologized for the situation. We agreed that we both had responsibility in that I should not have signed anything until I had the CarFax report in hand, AND that their team should have been more responsible and prompt at getting the report to me when I asked. I appreciate that they followed up and so I have revised my rating to three stars.

UPDATE AGAIN:
After some issue with the Sonata that I believe were directly related to the accident I decided I wanted out of the vehicle. I worked directly with the General Manager and I believe that he did make a reasonable effort to help me out. He gave me top dollar for the trade-in (even though I still lost money having paid retail) and he and his sales team worked to get me into another vehicle that had not been in an accident. I feel satisfied that as of right now they have earned a positive review and I want to thank all of them for taking responsibility!
Jeffery Bouwman

25 October 2017

I had previously been to two different dealerships before taking my car to hunker shelbyville and these guys did a phenomenal job great customer service and the mechanics were superior. Anytime my family or I have issue with any of my vehicles I will definitely be taking it back to them.
Bethany Burns

13 October 2017

Quick and speedy service when getting my car repaired. Accurate diagnosis and repair of my vehicle.
Zachary Taylor

12 September 2017

I gave the sales person my offer and asked if they can have the A/C check on the vehicle. We exchange numbers, however came back a few days later to see the vehicle, turns out it was sold. It would of been nice to know, but mad about lack of communication.
Tcpplus

07 September 2017

My experience began on August 10, 2017 as I had been in the market for a newer vehicle thinking that I wanted a Malibu. Cameron Rich happened to be the salesman on duty. He pointed me to a Malibu and that he said had been "inspected and Q Certified." He gave me the key and I took it out for a drive. As I pulled out of the lot I heard a loud grinding noise that I thought must have been a motorcycle or other vehicle behind me. I went a few blocks and checked all around only to realize there were no vehicles around me and the noise continued. I immediately turned around and took the car back and told the salesman that something was wrong with the rear end of that car. My first thought was if that thing was inspected and certified I don't want to buy a car here! I started back towards my vehicle and he suggested that maybe I try a 2016 Hyundai Sonata that they had just gotten in. I should have just kept walking but I had never driven a Hyundai Sonata before and I had heard and read some good things about their newer vehicles, so I thought I would try it. I ended up really liking the car so I went back in and made an offer on it and asked for the CarFax report. Cameron said "sure I'll get that for you." We then proceeded to start some paperwork and then he sent me over to the finance department, at which time I asked the finance manager for a copy of the Carfax report as well, to which he replied "sure I'll get that for you." We began signing paperwork and before long I had the keys and was ready to go but had still not seeing the Carfax report. In my excitement I went on home and showed my family the new car. The next day I called the dealer back to get the Carfax report at which time I was transferred to the sales manager Josh who read some details of the report to me over the phone and noted that the car had been in an accident. I was very surprised! Why had this not been revealed at the time of the sale? I asked if there was anything that could be done about it and he promptly said "no all sales are final." I told Josh that if I would have known that the vehicle was involved in an accident I absolutely would not have bought it! I asked him if the warranty would be affected by this and he assured me it would not. So I left well enough alone as the car seemed to be fine.

Three weeks later I emailed the salesman to ask him if he could schedule the 15,000 mile service for me. He responded and said sure and we set up a time. I also requested a courtesy vehicle to use while my car was being serviced. He said no problem, one would be available. This morning I dropped the car off at the service department and they did have the service ticket scheduled but there was nothing noted about having a courtesy vehicle. I could not wait at the shop so I ended up walking 4 miles home. I don't blame the service department but it sure seems to me that the sales and support staff are need some more training! Thankfully my car is running well for the time being, but I'm still not happy I'm stuck with a car that will forever be tarnished and thus difficult to ever sell if needed.

UPDATE:
I just spoke with the general manager Lindsay and he apologized for the situation. We agreed that we both had responsibility in that I should not have signed anything until I had the CarFax report in hand, AND that their team should have been more responsible and prompt at getting the report to me when I asked. I appreciate that they followed up and so I have revised my rating to three stars.
David Reyes

07 July 2017

Words cannot describe the amazing experience I received from Rob and the Hubler team. I visited them the same morning that my car broke down. Me and my family were in desperate need of transportation. Rob made us feel like apart of family and pulled all stop to find us a car. My family will be forever grateful. I recommend Hubler to everyone !!!!! Great job.
Ginger Bartley

01 July 2017

Wasn't very satisfied with salesman's inability to make me happy on the brand new 2017 Chevy Trax I purchased. Even with the headlights on high beam you can barely see the road in front of you. Would not do anything to try to make them any better, without it being at my own cost. Even suggested I go to an auto parts store and purchase brighter ones and have them installed, all at my own cost of course. I would think they would try to make a person happy, especially when purchasing a brand new vehicle! I don't even feel safe when driving after dark! Also the car barely even had any freeon in it, had to take it back to have it put in there, not what I would expect from a brand new vehicle!
Cindy Powers

29 March 2017

Had oil/filter change. No appt. No wait. Excellent experience. :-)
Cody Vogel

12 March 2017

I had a wonderful experience purchasing my vehicle. Jerrod was very helpful and really considered what I was looking for. Everyone I met glad been very polite and professional. Service department was even come sidestep when I showed up near closing for an oil change. They make car buying experience unforgettable.
Janice Lewan

09 February 2017

They were very flexable as to what day and time to bring in my car, and nice enough to drop me off to shop while they worked on my car!!!! The best dealership I have ever done business with.
Craig H

27 October 2016

They tried the whole you have to use our financing or else we can't do the deal tactic. This is so deceptive and dishonest. What they wanted to do is pad the interest rate for their profit. For example, the dealer offers 6% when it is really 3%. They take the profit between the two numbers for themselves. I was pre-approved through Bank of America, but they would not accept my own financing. Buyer beware if you deal with this place. Just my forewarning. It is these kind of tactics that give car dealerships a bad name. Do us all a favor and stop doing business.
Jeff Hammonds

22 October 2016

Awesome dealership…

I recently purchase a used Silverado from Hubler. 3 weeks after the purchase, I had to return the truck for service due to a faulty fuel pump. Although I bought the truck “as-is”, the management team jumped in without hesitation and offered to split the cost of the repairs…something they obviously did not have to do. I must say, I am very pleased with the level of customer service at this dealership. They truly are not into just “selling car and trucks” but building long term relationships. To the crew at Hubler…thanks again!!