Salesman was very helpful, far better than average. Management was easy to work with during purchase negotiation process. Highly recommend Bates Ford for your next vehicle purchase.
Based on a decade of experience in the car business, four decades of buying experience & two business degrees I have to say that the Management at Bates Ford has found a winning recipe! EVERYONE that my family came in contact with was friendly, accommodating and professional! My bride was so comfortable with the atmosphere at the dealership she loaded up our three year old, told me to get the truck I wanted and went shopping! The purchase of my new Ranger was easily the best vehicle buying experience that I can recall! I will highly recommend Colby and Bates Ford to friends, family & coworkers in the future…
I emailed on a Sunday night about a vehicle. First thing Monday morning I had a response. Excellent customer service from beginning all the way through. Toby and Joey in sales, Nate in finance (%!!!), an awesome experience. Y'all in the back, putting the rush on cleaning and servicing a vehicle you hadn't had in the shop for more than a couple hours y'all rock too. Thank you so much for a fabulous experience. We will be back!
Went in for an oil change. They were super quick and the price was right. Will be back for more service and mid March, I'll be there for a truck. Everyone's real friendly and helpful.
Great place to buy a vehicle. Worked with us to get us in something that is really nice and when the vehicle had issue they fixed it and it was fast for a dealership. Great job everyone , thanks Nathan and Shawn
Amazing service every time! When other dealers have let us down Bate's made it right! Ray holds a special place in my heart because I was upset and he was able to be kind and considerate to our situation. He really made a lasting impression on me and my family. Never underestimate a kind words or gesture. We will only take our cars here now.
Got an oil change. I called ahead, they said "it wouldn't take too long. They could get it done pretty quick." I came right in, they put my vehicle on the lift, and it took over an hour and a half So lesson learned, "real quick" is a realative term. I give 4 stars, because they were nice, and the job was completed. But for the amount of time it took - next time I will be going to Valvoline.
I bought my 2011 F-250 brand new from Bates Ford and have used there Service Department since then. I can always count on Paul Tubbs and his Team to provide everything my truck needs to keep me safely on the road. Very friendly and never had anything but great service each time.
Just bought a truck from Bates Ford and had a great experience. Both Mike Mohr and Barry Broersma did a phenomenal job. Mike met my every need and Barry went above and beyond to find me the best finance. As a matter of fact, I had closed the deal and was about to leave when Barry called me back and told me he had a better deal that just come in,and saved me a full percentage point in interest. Very positive experience!
What a Dealership Should Be Like! Worked with the internet sales team and had the deal basically worked out before I drove the 100 miles to get there. Arrived at teh dealership and my new vehicle was waiting right outside the showroom door. A few minutes for them to look over mine and we shook hands, done deal. Would definitely buy there again. Nice, laid back, small town dealership.
Best world class vehicle buying experience anyone could ask for, everyone was fabulous from the front desk all the way to the finance office. I couldn't ask for a better salesman then Steve. I recommend that everyone looking to purchase a vehicle go see Steve at Bates Ford in Lebanon Tennessee.
We recently purchased my wife a new Ford Explorer and we were very satisfied. They went above and beyond without pressuring us at all. I also really like the convenience and hometown feel of their location. We look forward to them serving our new vehicle and will definitely purchase from them again in the future!
I found the vehicle I was interested in on the website. I walked in without an appointment, took a test drive and made the deal with ease. I was impressed with all the staff and especially Joey in sales. It was a great experience!
Couldn't have had a better experience! Two cars purchased from them over the years, and after a week of surfing the web and multiple phone calls checking stock and prices, just purchased my third. Great service!
GREAT service! Honest people! I never have to question the pricing or procedures. I HIGHLY recommend Bates Ford!
I own a F-150 King Ranch from Bates Ford. I have it serviced there and at their satellite location on the square in Lebanon. Always a good job, always courteous and well done. Paul and his team are great. I really appreciate how nice and accommodating they are.
We are very happy with our new 2017 Explorer. This is our second vehicle we have bought from Bates Ford. Both experiences were great. No problems what so ever. Thanks Tony.
I have recently purchased a 2016 Ford Explorer, Limited Edition at Bates Ford. The Staff there is wonderful, from the new employees such as Ray, to the more seasoned sales staff. Ray showed me the vehicle the first time I stopped at Bates; Ray was very polite, not pushy, and he answered all of my questions. Barry helped me when I return on Saturday with my husband. My husband and I have purchased several vehicles from Barry; working with Barry is always a pleasure. I'm would highly recommend Bates Ford.
S.G.