I just wanted to tell y'all that the owner, kevin the GM and kenny the service advisor went above and beyond their standards to help me out with a sticky situation with damage on the bike that could of cost my thousands of dollars. But the
Kevin and the owner and kenny stuck their neck out for me and used all their resources to fix what was wrong I walked out of there with the biggest smile on my face after they repaired it under $1k. There is no body in this world that would of done what they did for me. I highly Recommend Barney's of brandon if you need any type of work done because they will over exceed your expectations. I thank you guys so much for all the time and help you gave to me. You have a long life customer and I will Recommend you guys to everyone!
This establishment really has an issue within its culture to speak to customers in a disrespectful manner. As I was disrespected there was another customer that got disrespected & we caught it at the same time. I walked to that customer & asked him what exactly happened. He stated the salesman told him if he didn't like the price that he could leave. I told him that I almost got ripped off (based on prices from multiple "certified" dealerships) by the service department but realized it right when I was going to agree at the Inflated price of Barneys. There is no need to attempt to counsel this matter. I would rather take it to court than communicate with an incompatible establishment that has no values, morals or respect to anyone.
Ariel was very helpful and knowledgeable. I loved the great selection and the customer service, definently going to be going back.
FZ6R bought here! Love the bike! Reasonable people. Karl is your man when browsing. I had yet to have my helmet and the guys here gave me a loaner helmet for the weekend. That means more than just sell you a bike and leave. They care for customers!
Nice place, respectable. I no longer go to the dealer that sold me my new bike. So I decided to try Barneys of Brandon. Good customer service and good repair shop. They seem to be honest and that is an improvement from what I had before. Old business (Cahills) Damage my new bike day one, then lied about it. Then damaged it again for warranty work that didn't get done. Repair shop just wanted to try the new bike and ride it. Had to take to Barneys to get it finally repaired.
8/7/17 I bought a mint 2005 Honda shadow w/5k miles for $2500. THIS was the best vehicle purchase experience I ever had so far! It went so smoothly and was such a great deal on a excellent bike I didn't even haggle down the asking price like i normally do! From the initial call about the bike to rolling off the lot everything went very smooth! Kyle was my sales guy and he was very helpful, professional and handled the deal perfectly! Amanda in financing got me a GREAT loan with a very affordable payment with minimal $$$ down. I will definitely be shopping there for upgrades and gear! Thanks Barneys for a great deal!
Told me they had my part and I could get in and out in the same day. AWESOME because I was riding that weekend !! Well drove out of my way left my bike with them only for them to say "we have to order the part and you will be able to pick it up in six days. Deflated to say the least. They basically told me "oh well" !! Customer service??????
Mike Dean in sales and Luther in helmet sales were amazing ! I feel like we're family from the way they treated us, definitely making it one of my top shops to visit in Tampa Bay for motorcycling! They are very knowledgeable very professional in the shop… You really couldn't ask for more ! We purchased over $700 worth of equipment and couldn't be happier on our last purchase with them! We will definitely be looking in their shop for our next bike !
It is always a pleasure to bring my vehicle to Kenny in service. He is friendly, professional, attentive and covers all issues. He goes the extra mile and is one of the best service people Barney's has. It is nice to see the same face each time I come in. Thanks Kenny!!
Great service. They always have the parts I need readily available or can get them within a matter of days. They price match, and their customer service is top notch.
Great service department, friendly staff. Sales was a mixed experience. They advertise price matching with local and on line merchants. While they price matched a Sena headset I tried to get a price match for a tire I saw on Amazon at a pretty good discount. The first salesman offered a price about $11 higher which I was willing to accept but he didn't have it in stock so I said I'd check around and call back. He took my name and price quote. My search was unsuccessful so I called back The next salesman quoted me a price $34 higher than the previous salesman and said he couldn't price match (wouldn't even come close) because he "wouldn't make any money"..?? I told him what the other salesman quoted me. He asked me his name. I told him I couldn't remember but he said he took my info. He put me on hold to "ask around". He came back and knocked $10 off his price (still $24 higher than the previous salesman) and said
"That's it. I'm barely making any money on this as it is. My hands are tied." I ordered it online and had their service department mount and balance it. I guess it was a win for me because I got it $11 cheaper with no shipping or sales tax but I wasn't impressed with that particular salesman at all.