Everyone I interacted with, both in the Mesa office, as well as the Phoenix office, was courteous, and performed their tasks well. Their efficiency in handling such a large number of patients well is amazing. The surgeries went smoothly and the they always followed up to see how I was doing. I would highly recommend them.
Everyone was very nice helpful explain everything they were gonna do during my surgery . My appointments. I did not have to wait long. . I am happy with my results of surgery still clearing up but I just want to say I thank all the nurses and receptionist and the. Doctors and ladies that checked my eyes you guys have good customer service I thank you all for being nice to me .I told a few people and referred them to you . Again thank you and I really apriciate evwrything
Absolutely love this place. You may have to wait a bit, but it's definitely worth it. They don't rush you through. You get your questions answered and get the care you need. When it comes to my eyes, I won't go anywhere else.
I needed to be seen for an acute eye problem and despite their being short staffed this week and despite my anxiety about all the bad reviews about Dr. Lamb here, he is who I saw. He was attentive and caring and had 100% appropriate bedside manner. No, we didn't shoot the breeze for 30 minutes but he was thorough and shared his eye wisdom with me. His staff were pretty great too. This office flowed very well. That's what I needed. 👍👍
All about the money. Volume is all that is important. Could not get even one call back. Three appointments just to collect on all those visits from the insurance company. Co-pays have to be paid up front. Talked to many people who work there who cannot answer questions or give conflicting information. I'm going elsewhere. I have no confidence in the outcome.
Professional staff. Very compassionate and thorough. Dr Alam removed floaters that had been pestering me for years and interfered with my daily quality of life. He was comforting and reassuring. I can see now!!! Thank you Dr Alam!!!!!
Not sure about giving even a 1 star. Have been trying to get a correct prescription for glasses since summer of 2016. Saw Dr. Lamb first and totally unprofessional in his bedside manner. Even a couple of his staff agreed.
I asked to see another doctor of which I waited another couple months to get into. He then referred me to a surgery specialist in their office . I waited another 3 months to get into this doctor and today I went to the office only to have the nurse tell me I should not have been sent there. Paid my co-pay and was told when I checked out that girl was too busy to refund then and she would call me. Never happened. Avoid this place it's like a cattle call operation and no one seems to know what they are doing..
Yes, had one or two rude or grumpy types in the mix. I think people often confuse busy, frustrated maybe, and "strictly business like" as rude and uncaring. Granted some could perk it up a bit with a smile or two, but who knows what happened before you got there? I was fortunate enough to have Dr. Perkins who I thought was great. Eye #1 is going great. Eye #2 next week. Color color color! Wow! Would highly recommend.
It was a complete waste of time I saw dr. Lam and he pawned me off on a coronary specialist that did nothing but tell me I should see another doctor to correct my cornea abrasion.
After having gone to their facility it was recommended that I go to a specialist who deals with care to conus as well as contact lenses. The person they set me up with after waiting a month and a half for the appointment canceled one day before. This is not their fault but at the same time I was told that they did not take my insurance. After calling back Smith Delaney I was told I would have to find my own doctor that they would not do that for me. Which to me is very odd as when somebody makes a reference for you to go see another doctor for something specific usually the primary care physician provide you with that recommendation. The office manager agreed but never called me back to give me the information. Four months later I am finally getting somebody to talk to me and told that I cannot get A copy of my eye exam so I might be able to get glasses in the interim. I was told that I must pay $45 for my prescription which according to the insurance company is completely false. I really truly feel this place is too big for their britches and just farms people through and makes as much money as I can. That they do not care about their patients as a smaller practice would. Pass them by and see someone else!
Dr. Lamb was a HUGE jerk. He was arrogant and very rude. His sharpness of voice/speaking to you and manners were terrible. He literally made my mother cry. I will not take her back there. The facility itself is a bit rundown and in need of a good cleaning/remodel. The only positive thing I have to say is the eye tech was very good. Overall a horrible experience.
I was not happy with my last visit, I thought It was a waste of my time. I paid $190 for the same thing I knew that my stigmatism was bad and could not be fixed, but I was under the assumption they could improve it a little bit from what was said. So I paid for nothing. For my glaucoma, I had stints put in and now my pressure is worst than before I had them put in. I would like to know how you will resolve these issues. I wanted the cataracts surgery to be for being able to see close like before when I could read fine print. Now I can't read anything close I am not a happy camper. The only thing different now is I can see farther than before which is opposite of what we had discussed. I told them I wanted the same vision abilities that I came in with but now it is reversed.