Took my BMW R1200GS in for the fork recall a Last month. Shortly after, I noticed the handlebars were slightly mis-aligned with the front wheel. I returned a few weeks later without an appointment and explained the issue to the service writer. He test road the bike and agreed there might be an issue. After being inspected by the service department, they replaced both fork tubes under warranty. From the time I explained the problem to the time I was leaving the dealership with the problem solved was less than an hour. Great and friendly customer service, especially after comparing previous experiences from other motorcycle shops in the DFW area.
Service guys finish on time & keep you informed
Love the selection. Great place to look for what you need.
Service Dept. Is awesome took my bike in for oil change air filter was in and out quick.
Great staff ask for Ryan if purchasing.
The true test of any dealership is not when everything is perfect, but when something goes wrong. I purchased a new 2016 BMW from European Cycle Sports in June of this year and immediately had a serious issue (anomaly) with the bike. I immediately returned the bike to the dealership, described the issue in detail and the service team was able to reproduce the problem easily. While the problem was easy to reproduce the fix was not!
Jake / George and the rest of the service team worked hard to resolve this random issue, but unfortunately for me this issue (IMHO) was a defect from Berlin not from the dealership in Plano Texas. That’s when Brien Mehler the general manger got involved and did two things. Frist, he had total empathy for my situation and assured me that European Cycle Sports would do whatever it took to make the problem right! Two, he worked all his BMW contacts, beside the typical BMW support system to resolve my problem. With the combination of Brien and Jake (Jake, I hope you enjoyed riding my bike this summer) working on my bike for a number of days, I’m happy to say the issue was resolved and the bike is running like the champion it is.
Lastly, I would like to acknowledge Jon Dominguez (a self-proclaimed Triumph man) in the sales department. Prior to my purchase I visited all BMW dealerships in the DFW area and one in Oklahoma. I gathered email and contact info from all the sales people, who assured me that they would follow up with me and any questions I had. Jon, was the only one that did! If you visit European Cycle Sports ask for Jon, he’s easy going and is professionalism will make your purchase easy.
Jamie Syptak
Lantana TX
Went in to inspect a used motorcycle and they did a thorough job. They were very patient to answer any questions I had.
These guys should write a textbook on service. It probably comes from their obvious enthusiasm about bikes. I've had a great experience with everyone I've talked to there which is almost everyone. My bike's an old K75 fixer-uper that definitely looks its age but they loved talking about it and giving me advice on issues I was dealing with. To me it started out as a project but whenever I would talk to these guys I came away feeling like it was a classic. If you have or want a European bike I highly recommend these guys.
Near Dallas, during a trip from Los Angeles on my R1200R, I ran over some debris and severely bent the front rim, losing all air pressure in the front tire. I had the motorcycle towed to BMW North Dallas, arriving unannounced on a Tuesday morning. Service Advisor Jim Gutierrez immediately determined what was needed to get me back on the road. A new wheel was ordered for overnight shipment, and the replacement of wheel and tire was completed the following morning. I was very pleased with Jim’s friendly and quick attention to accommodate a traveler and with the excellent quality of the repair work by Brant Lynch, all at a fair price.