The two delivery drivers were very polite and professional. They delivered my new bedroom furniture on time and assembled it very quickly and efficiently.
We purchased a breakfast table, dining room table and chairs and a large sectional. All three were delivered with issues. Sectional had a rip, table won’t open to put leaf in it. The breakfast table actually had a screw in the tabletop. They have been back to my house 5 times picking up and replacing the junk. A repair guy knocked on my door at 7am on a Sunday, he almost got shot. We will have to wait a month to get the formal dining room table, hope it’s here before thanksgiving and without issue. Everyone I spoke with from Ashley never sounded surprised or said sorry. Go spend your money elsewhere people, my $6000 I spent there was a headache.
Went in to look for furniture to update my home. Was greeted by Monique Rosas! Monique has such a pleasant, professional attitude and was very informed of the products! It was an absolute joy having her help! Will definitely be going back amd recommending her!
I'm in the process of searching for a new living room set, and Monique has been a great help!! She has gone out of her way to try and meet all my needs. I look forward to making my purchase with her!
I had a wonderful experience. The customer service from Monique was off the charts. She helped me find the perfect couch to fit my living room. I will definitely be referring my friends to visit her whenever they're looking for furniture! Thanks again, Monique!
On August 16, 2017 I placed an order for a mattress. Ashley does not deliver-Morris Home Furniture-parent company-does. I paid and my first delivery was set up. The morning of my delivery I received a call from Morris that my mattress would not be delivered because it did not arrive. I called the number on my paperwork and they acted surprised and confused. Ashley was blaming Morris, so we got on a 3 way call with Morris. Morris representative blamed Ashley. Another delivery was set the following week. Day before delivery, Morris called-no mattress! Upon calling Ashley again and Morris.no mattress! Neither company seemed to care or were concerned with the fact that this mattress order was not getting full filled. I was placed on hold for an extremely long period of time, was lied to many times during the 3 way call, was told I would receive a call from a manager-never got those call backs at all, was told would be called first thing in the morning-I had to call them at noon to see what was going on, and was told call would be returned in 2 hours and it was 5 hours later!! All this and there still was no mattress getting delivered! Today, no mattress with no answer as to where my mattress was or when it would be delivered, I asked the representative to cancel my order. I stated that I would purchase my mattress from another company that would be able to actually get a delivery done. I will NEVER purchase from Morris or Ashley again. We went to Lower Valley Furniture-3 generation family owned business-and bought our dining room and family room furniture. Bought on Sunday and delivered 2 days later!!! They will be getting my money from now on! I will be sharing my experience with everyone I know that asks!! If I could have selected 0 stars.I would have!!
BUYER BEWARE I purchased a reclining sofa in February 2017. It is May now and the sofa is sagging in the seat area and the back cushioning is almost flat. I weigh 115 lbs. and I am the only one sitting on it. Ashley's sent out someone to access the sofa. He was very nice and said he would order repair cushions. He told me it would come UPS in big boxes. I informed him that I could not lift anything like that due to cancer and I have a compromised are due to the cancer. He wrote that down and said someone would call me. Clarence did call about TWO weeks later and told me someone else would call and set up an appointment to bring everything out and fix the sofa. Well low and behold the packages came UPS and were outside my door. I had to kick them into the house. I did talk to Clarence again and I lost control. I said I want my money back and he said sure with a 25% fee. I have talk to Jeanie the manager at this store. She has listened to me but has been NO help. This company has given me the run around and has proven to me they DO NOT care about customer satisfaction.
The gentleman helping us was laid back. He let us browse and discuss on our own terms without it feeling we needed to absolutely buy something. We found something we liked. It was a bummer for delivery it was almost 2 weeks.
Kevin parks helped us with our purchase and he was so great! Very intelligent, helpful and not pushy at all. Can't wait to work with him again in the future! Thanks Kevin 😀
Our experience with Kris Childers was outstanding. She was polite & helpful, but not overbearing or hovering while we looked for the right sectional. She allowed us all the time we needed, explained the differences in styles and options, and was very direct about the prices. We feel we got excellent service from Kris and Ashley Furniture.
Huge selection of home furniture, as well as affordable pricing. Greeted at the front door with a warm smile from our sales person Kyndal she was very patient and persistent when it came to helping my fiancee and I make a decision on a pocket friendly sofa and love seat. We were offered a great deal and are absolutely satisfied with our purchase. highly recommend!