Best hotel in Tucson. The breasted house is pricey, but worth every penny. There isn't a single hotel in Tucson that can as easily accommodate 6 or more guests comfortably.
After going to the Arizona Inn for years, the management has decided that you have to be a hotel guest to eat at the pool area. This is OK, but they have a simple sign "pool is for guests only". Imagine being asked to leave by a waitress, just doing her job. When I discussed with the front desk manager, she was useless. The front desk staff were all laughing. So let's see, I've spent over $25,000 at the Arizona Inn over the years. They have seen the last of me. None of the organization meetings I lead will ever use them again. All of the business functions will go elsewhere. None of the personal celebrations will ever be there again.
My friends' parents honeymooned here in the 1940s. They had their 40th anniversary here. Their daughter was married here. The family celebrates here multiple times a year. Last week was an anniversary dinner. This week, they requested to have a picture taken while the family is having an a huge family celebration. They were denied by the AZ Inn as they do not have a room booked. Here's the family reaction:
"Deeply disappointed that the Arizona Inn will not give permission for us to have a family photo taken on their grounds after our large group had planned to lunch there Friday. We have held dozens of large and small family events there for almost 40 years but they won’t budge from policy that you must book a room or schedule an event before any photo can be taken on premises. We will be looking for a new venue for future gatherings."
I will never visit our recommend this venue again.
Someone I trust told me I should stay here if I was ever in Tucson. I was. I did.
Here's the dealif you're a great brand, you've clearly figured out how to provide an exceptional brand experience for your customer. More importantly, if things do not go as expected with a customer, you determine a quick and reasonable response and/or action to address any issue experienced by a customer. My issue? I arrived at the Arizona Inn very late - around midnight. I was exhausted and just wanted to go to bed. My room smelled so heavily of cleaning products that after a short time of being there I got a terrible headache and had to open the windows to get some fresh air in the room. My sleep was extremely poor because of the odor despite the windows being open.
At 7:00 a.m. the next morning, I was awoken by my neighbor on his patio below smoking cigarettes and arguing with his significant other over the phone. I closed the windows, but could still clearly hear the very loud gentlemen cursing away in anger. So, I got up, showered and left.
Now, when I informed the front desk about my experience, I received a very warm apology. I even got a voice message from someone at the hotel the next day with another apology. However, that doesn’t alter the reality that I paid $226 for a lousy night’s sleep with a wakeup call in the form of cigarette smoke and an extremely loud and angry gentleman cursing away at his significant other; and the response from the Arizona Inn was, “sorry.”
What’s ultimately curious to me is, I did my part and took my complaint “offstage,” as we might say, and brought my issue to an actual human being instead of immediately to social media or a review platform. However, the Arizona Inn, in response, did nothing except give me the proverbial “oops, our bad.” So, instead of having me as a brand advocate, sharing how great Arizona Inn managed a challenging experience and turned my negative impression into a positive one by refunding my money or offering to put me up at a later time in a suite or something, they would rather keep their $226 and lose my business forever along with any endorsement I would have provided for their brand. An odd response in an age when solutions to problems like this are so readily available.
It is absolutely wonderful I always enjoy it every time I'm their food is great Services wonderful grounds and buildings are gorgeous. Everything is immaculately kept up and always looks fantastic!!! My husband and I stayed there for an anniversary 1 year and thoroughly enjoyed it!!!
I've been going to Arizona Inn now for over a year on a regular basis for drink nights. The service and drinks are always great, and the atmosphere with live piano music is really what makes this place stand out. Highly recommended!
Loved staying at this historic resort hotel. The grounds were meticulously kept and beautiful. The room was large and clean. We had an outside patio to lounge around but we hung out at the pool instead. Large, relaxing pool with plenty of lounge chairs. Good service by the pool. Not many kids here so it's quiet and relaxing. Definitely will stay here again.
Service is top notch, the food is wonderful. Very quiet. Bed turned down at night. They have a collection of movies from the 30s up to the 50s that feature the movie stars who have stayed at the Inn. Complimentary coffee and newspapers in their library. The grounds are beautiful. Great place to get away from it all.
Very nice rooms located about 14 miles from where you park your car. Plan for an afternoon enjoying your walk to your large and comfortable room. They treat you right here, though, finds of small touches, for the price you can't beat this place, wow.
A tad bit snooty though. Also incredibly private, we never saw a single other guest in three days and it was apparently completely booked.
Nice historic place. The food is good and the staff is always very nice and accommodating. This is one of my favorite places for drinks or a bite to eat.
Quiet place with excellent service. Tasty menu, lovely pool, private patios, manicured grounds with flowers and cacti. Citrus trees, lizards, birds and rabbits on the grounds as well. Great place to stay!
This is a lovely, classy, and quiet inn right in the middle of Tucson. The grounds are pleasant and the restaurant serves excellent food. Whether you come to stay or just to eat, I don't think you'll be disappointed.
Great setting for a graduation lunch. The BLT s with cheddar biscuits are amazing. The basis are pretty good too. The lunch options were pretty good if a bit uninspired. The dessert sampler was fun, but I did not appreciate not being told the macaroon had peanut butter. I am not allergic, just hate on, but it was a major omission. Yes if you bring grandma here she would be able comfortable finding something to order but if you are a foodie, I'd go somewhere more adventurous.
I attended an educational talk/lecture delivered over dinner. Everything, from the room to the dinner and wine, was absolutely perfect! The service was friendly and efficient and the food was amazing! For dessert we were served a vanilla bean cheesecake with fresh berries that was so delicious I will probably dream about it. I look forward to attending future events there.