Name: Dupage Family Eye Care
Address: 489 Taft Ave #100, Glen Ellyn, IL 60137, USA, US
Telephone: +1 630-790-1300

Dupage Family Eye Care is a health, located at 489 Taft Ave #100, Glen Ellyn, IL 60137, USA. They can be contacted via phone at +1 630-790-1300, visit their website www.dupagefamilyeyecare.com for more detailed information.

Location :

489 Taft Ave #100, Glen Ellyn, IL 60137, USA

Contacts :

Added by Jopie, at 12 January 2017

Monday Closed
Tuesday 9:00 AM – 5:00 PM
Wednesday 11:00 AM – 7:00 PM
Thursday 11:00 AM – 7:00 PM
Friday 9:00 AM – 1:00 PM
Saturday 8:00 AM – 1:00 PM
Sunday Closed

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Susan Price

22 October 2017

I have been seeing Dr Kelly for many years now. He and his staff are knowledgeable, helpful, and always kind and polite. I am very satisfied with the care they have given to me and my family.
Mark Pfefferman

07 October 2017

Very helpful and very thorough, with excellent detail shown toward eye exam (and no extra fees) and great follow up. Online registration also saved time. Dr. Kelley is personable and professional, a winning combo.
Jack Stein

28 August 2017

I was a prior customer but I was forced to go elsewhere for insurance reasons. Dr Kelly now accepts my insurance and it was great for my wife and I to go back. Dr Kelly is excellent and so his staff.
Kathleen Domitrovits

17 June 2017

Dr. Kelly and his staff provide the "small town" feel that I appreciate in eye care. My examinations are professional and thorough. I never feel like "a number" nor rushed through my appointment. Thank you so much for your thoughtful care and making me feel at home!
David Sosack

21 May 2017

Took my son in to get his first set of contacts. I was not informed that the fittings could only be done on one day of the week , Wednesday i think it was . After paying hundreds of dollars and not being told my insurance wasn't going to pay we cant make it in on tho one and only day to get the fittings .
Worst experience ever .
L M Weaver

21 April 2017

our optometrist shut the doors, so we are in search of a new one. i prefer the independent ones as opposed to the big corporate ones as i have always felt they have better customer service. my husband went to dr. kelly last year & really liked him while i took the rest of us to a friend's recommendation. while the eye dr. at the recommended place was good, she is really too far away & the independent shop was bought out by a big corporate one which i hadn't realized. so this year, i thought we'd all go to dr. kelly at dupage family eye care. i called to set up the appts and first was told that they would only set up 2 family members per day. ummmok. i'll have to schedule 2 different days then. went thru the set up for 2 appts together on one day. she had asked if we were new patients. i replied "yes, but my husband has been there & we are all under his insurance." she looked him up & found him. after booking the appts, she told me that there was a 24-hr cancellation policy. ok, that's normal for most doctors' offices & even hotels. then she said reiterated the policy & said that they need a credit card # to keep on file in the event that we don't show up or cancel within 24 hours so they can charge me $25! what?!?! with all of the credit card breaches out there (which we have had happen to us 4-5 times), we don't just casually give our credit card # over the phone. plus, we don't even use that to pay for glasses as we have vsp insurance & a hsa acct (health savings pretax acct). when i said that that is very off-putting to a new customer that really isn't new as my husband has been there so they can see that we keep our appts & pay on time. she answered very coolly, "shall i cancel your appt then?" well, i guess so because i'm not giving you my credit card #! the very next day, i received an email from them saying "welcome to the dupage family eye care family!" ummi don't charge my family to come visit me!!

to give them the benefit of the doubt (my husband thought it must be a receptionist having a bad day), my husband wrote a letter to dr. kelly asking if this was really the policy & explaining that we have had breaches with our credit card a number of times in the past. he also reminded him that while his wife & children are techniquely new patients, he has already been there so can't that count as an established relationship? he even thought that perhaps the staff would open the mail & discard it, so he went there personally to hand the letter to dr. kelly. he didn't quite make it to him, but a staff member said that she'd hand it to the dr. a few days later, my husband got an email response basically saying that it was their policy & if we wouldn't follow that one, we probably wouldn't follow other policies that they have!

i'm shocked and i have to assume that dupage family eye care has enough current business that they do not need new patients -- even ones that get new glasses & contacts every year!

if you want to hand over personal credit information, then go for it! otherwise, find another eye dr!
Dale Fleming

13 March 2017

Good Morning Dupage Family Eye Care,

My family and I have been using Dupage Eye Care as our only eye care service for many years. We have always been very pleased with the
service extended to all of us, and we will continue to use this exceptional company as we go forward.

They are the best!

Dale Fleming
Michael Sarafin

11 March 2017

Dr. Kelly has been my Eye Doctor since 1993 and now he is my daughter's Eye Doctor. I won't go anywhere else. The service and support from the clinic is exceptional.
Francesca A

19 January 2017

I have been a patient of Dr. Kelly for at least 15 years. He is the most professional and thorough eye doctor I have ever been to. He is also great with kids. My daughters vision was progressively getting worse at an early age. He was able to stabilize her vision with a plan. Good vision is a top priority in life and I wouldnt trust just anybody with my family. I highly recommend Dr. Kelly. His assistant Marcus is great too.