Name: Apple Upper West Side
Address: 1981 Broadway, New York, NY 10023, USA, US
Telephone: +1 212-209-3400

Apple Upper West Side is an electronics store, located at 1981 Broadway, New York, NY 10023, USA. They can be contacted via phone at +1 212-209-3400, visit their website www.apple.com for more detailed information.

Location :

1981 Broadway, New York, NY 10023, USA

Contacts :

Added by Jopie, at 10 December 2016

Monday 9:00 AM – 9:00 PM
Tuesday 9:00 AM – 9:00 PM
Wednesday 9:00 AM – 9:00 PM
Thursday 9:00 AM – 9:00 PM
Friday 9:00 AM – 9:00 PM
Saturday 9:00 AM – 9:00 PM
Sunday 10:00 AM – 8:00 PM

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Lauren M.

20 December 2017

The service here is horrible.

Apple Customer service made an appointment here to replace my phone vs waiting for a emplacement to be shipped. I went to the store and the tech refused to replace the unit. They cited external damage (the phone was flawless) except the issue . After speaking with a supervisor yielded no different solution, I called back Apple Support - did an Express return ( they charged me for the phone they shipped out). After receiving the old phone - they verified that the issue indeed was as stated and released the charge.

If I could give this place 0 stars I would.
In today’s atmosphere incompetence seems to be the new level of excellence. This Apple store location is ‘par excellence’.
Anthony Valerio

19 December 2017

Good service when they tend to you..other than that expect long wait time just for you to either buy an item or ask a question
Istvan T

02 December 2017

Mostly the high-minded attitude from some bearded, nameless drones. ‘There is a special queue ’ ridiculously means you need to wait 20 minuets till somebody tell you if the thing you are looking for have in stock.
Also can’t ask the right questions.Where do want to use your phone? Oh, because of my accent I have to know you are implying oversea usage? Such an ignorance.
So, Apple’s business as usual attitude, nothing unexpected.
Oh, after that statement I walked out from the store. Didn’t want to be a part of that special queue.
David Beach

23 November 2017

This store helped fix probes but it was a rush, and didn’t feel the same way when being serviced in Bay Area. Less knowledge base. But everyone was great
Ross Konikoff

25 September 2017

Incredible, as usual! Staffed with the nicest, most learned staff anywhere in the world of retail.
Boris Meshcheryakov

16 September 2017

Walk-in wait is much longer than you're told. And then expect a staff member who doesn't know how to read (a dude). The only person who was really helpful was a girl with curly hair. I would put 5 stars if I only had to discuss my iwatch issues with her.
Cameron Causey

05 September 2017

Terrible experience with this Apple store.

First, I was sold a faulty product. I bought the brand new, 2017 macbook pro and after a couple weeks of use, realized the fan was not working. After talking with two online advisers they suggested I bring it in to the store.

My genius bar appointment was even more disappointing. After running basic diagnostics, I had two different technicians insist that my product was fine. I insisted that they keep it overnight for further diagnostics. Sure enough, they called me the next day to tell me the fan AND logic board were broken and that they were going to ship my computer to the off site maintenance facility, but I'd get it back in 5 days or less.

What they didn't tell me was that they were shipping my computer to Houston, Texas, four days after Hurricane Harvey hit. They called me the next day to tell me they had shipped my computer to Houston but that it was now stuck there due to the hurricane and I wouldn't be getting it back for at least 7-10 days.

Again, this product was only 6 weeks old and already has two major hardware issues. I did not ever drop or handle this computer roughly. It was in perfect condition.

Disappointed with this apple product and the level of service at this apple store.
Kelly Kopp

12 August 2017

I almost always go to this location. And sometimes 5th Ave. Both locations have phenomenal customer service. Always. The Upper West Side is by far the best customer service I have ever had in NYC (including today). Always. Ive been to the Madison Ave store twice (including today) and by far has the worst customer service evereach time. I can tell you I will never step foot in that particular store again. How can this be possible that these different locations are like night and day in regards how they treat their customers? Thank you Upper West Side for always being so amazing!
Sudanasia Shabazz

28 July 2017

Service was quick. I needed to replace keyboard. Worker checked to verify date of purchase since you get free replacement within year. I bought a new wireless keyboard since the plug in is now available online only. Of course it is more expensive. I could have gone to best buy to get an inexpensive one but i love apple products. The last one lasted nearly 4 years. Hopefully this will be around longer.
Max Lin

27 April 2017

This Apple store shares the similar design as rest of Apple Stores: glass wall, high ceiling, and spiral staircase. There's a genius bar at the basement.
Tony DiTaranto

20 April 2017

Great Apple Store with great service. I've used their Genius Bar a couple times and had good experiences.
Anna Colon

22 March 2017

5 stars well deserved by Thimas. The store is beautiful . The check in process was confusing and frustrating at first but once I met Thomas his calm, patient professional manner made the entire visit worth it.
Thomas fixed my phone and am very pleased with the experience!
Dann Friedman

23 December 2016

I think the employee we worked with was named Sara. She was fantastic with me and my older aunt. She spent about an hour with us, helping us work through an IPhone purchase. Super patient, kind, helpful and no pressure. Thanks so much, Sara! Hope I got your name right. (If that is not your name, you are the employee who owned a flip phone when you started working there!)
Bright Rhee

17 December 2016

I visited here by having an issue with FCPX after I upgrade the OS and met Trevor the staff. He figured out the source of the problem like medical doctor does with patient. I was really satisfied with his expertise and kindness through out the whole time I was at the genius bar. He is a good example of Apple brand. Thoughtful, meticulous, intuitive and fun to work with. Hope Apple's management team read this and give him special reward for this. Trevor was the name at Upper west side Apple store. Thanks!