About
Location :
Added by Jopie, at 10 June 2016
Opening Hours
- Monday 10:00 AM – 8:00 PM
- Tuesday 10:00 AM – 8:00 PM
- Wednesday 10:00 AM – 8:00 PM
- Thursday 10:00 AM – 8:00 PM
- Friday 10:00 AM – 8:00 PM
- Saturday 10:00 AM – 8:00 PM
- Sunday Closed
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13 Reviews
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10 December 2017
Bought a MacBook pro today and was helped by Jack, best sales rep in the entire store. Very knowledgeable and honest, very quick and attentive as well. I will continue to go to this apple store in the future. Thank you Jack and all of the other friendly and helpful reps who helped me pick out my laptop today!
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28 November 2017
Great customer service!!!
Stephanie is the best store manager.response / report this review -
13 October 2017
The worst customer service I have ever had, at Apple or anywhere. Jimella, the "genius" who was supposed to be helping me seemed to go out of her way to be rude and unhelpful, tossed me my receipt and ran off without saying anything, I wasn't even sure if the process was over. When I went to the genius bar which she had quickly made her way to, I found her talking loudly about me with the other employees. It should be stated that the female manager on duty did nothing to remedy the situation and left me to deal with the extremely rude Jimella even after I explained I had an issue. I have spoken with Apple customer service about this issue (they were extremely helpful) and hopefully this Apple location can start to hire more competent, customer-service oriented employees because this seems to be one of many bad reviews about their customer service.
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21 September 2017
The worst stuff organization. I had an appointment at 6:30pm that I made a week ago. The specialist didn’t start to work with me till 7:30. It’s an hour of a waiting time of your reservation. Nobody interested in your issues even if you have an appointment.
And one fake apologize I heard after all. Unbelievably terrible service, looks like this store needs a good management personal.
Two stars just to the specialist who solved my problem. He was very kind.response / report this review -
18 August 2017
Absolutely farcical organization in this store.
Guy at door no idea what's going on at Genius Bar and misinformed about repair of multiple devices. Showed my appointment set up by phone previous day for repair of 2 phones. This guy was incapable of listening or being told anything beyond his "remit".
Note - he wasn't approaching customers coming in through the door, just gazing at his phone.
Told to wait in corner for tech person - kept waiting for nearly an hour Despite asking several Apple people about the appointment. Nobody seems to know what is actually going on. I called Apple support FROM the store to request an appointment at a different Apple Store. The customer service rep tried to help by getting hold of the Manager of the store right there and then, as I waited in the actual store! Unbelievable- took over 15 minutes.. walked out, enough is enough. Was subsequently told by Apple Customer Service Manager that Tice's Corner Store had no record of my appointment. Very strange considering 3 separate people in the store checked it, AND customer service verified it too. I'm happy to say this is not indicative of all Apple Stores, more than happy to wait for appointment at The Nanuet store. They are incredible helpful, efficient and busy - no doubt because most customers are avoiding the Tice's Corner store.. sort yourselves out guys!response / report this review -
18 August 2017
No help whatsoever. This is my first and only iPhone (7 plus). Nothing like waiting for 30+ minutes in a store with employees that do nothing.
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09 August 2017
Friendly, fast and knowledgable. Only downside was the repair cost for an iphone7 screen was steep.
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31 May 2017
My instructor for Pages was well informed and allowed complete interaction with me during the class. Also, answered all my questions satisfactorily
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31 March 2017
I had issue with my phone; made appointment They are very RUDE and UNPROFESSIONAL.
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14 March 2017
The staff here was extremely helpful when I last visited, and helped me find the best equipment for my needs. The layout inside was also nice - I always love the way that Apple stores lay out their products.
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04 February 2017
I live closer to the Garden State Plaza but the Apple Store there is usually crowed and parking is very difficult. The store in Woodcliff Lake is less crowed and the staff is great. Parking is easy. Ria has helped me both times I went there and she was great.
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06 January 2017
Bad experience! Long waiting line and no more estimate service time availabe!
The stuffs are talking and relax but as a customer, I am worrying my time. I was told to have an appointment about 2.5 hr later. I thought I am not lucky but I can do something else first before my appointment. Then I left this store and as I was driving I got a msg said I will get another msg in about 20 min. So I decided to drive back and wait for about half an hour inside this store. However, as I came back to the store, I was told it is just a msg and doesn't mean anything!
I am not sure what on earth their system is! Now I am stuck here! Waste about three hours and waiting in this store.
It is not my fault to have an iPhone with power issues and need to look for a repair. It is Apple's product control issue! It is also. It my fault to attend using my time effectively and was trying to bear their long waiting lines! Since I did nothing wrong except using Apple product, I decided not to blame myself anymore. I will switch to others, on earth there are still other smart phones availabe in this world.response / report this review -
17 June 2016
This is the best Apple Store of all. The staff is knowledgeable helpful friendly. I live closer to the one at Garden State Plaza and always choose to come here. The customer service is the best. I had an issue trying to figure out how to do something and one of their employees "Disco" worked past her time to leave. I came back next day so we could finish figuring this issue out and she had worked on it on her own time so she had it figured out when I got there She spent at least an hour more making sure I fully understood the program. I felt like I was the only one there. I never felt rushed. Awesome experience.
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