Name: Apple Oxmoor
Address: 7900 Shelbyville Rd, Louisville, KY 40222, USA, US
Telephone: +1 502-326-2840

Apple Oxmoor is an electronics store, located at 7900 Shelbyville Rd, Louisville, KY 40222, USA. They can be contacted via phone at +1 502-326-2840, visit their website www.apple.com for more detailed information.

Location :

7900 Shelbyville Rd, Louisville, KY 40222, USA

Contacts :

Added by Jopie, at 16 February 2017

Monday 10:00 AM – 9:00 PM
Tuesday 10:00 AM – 9:00 PM
Wednesday 10:00 AM – 9:00 PM
Thursday 10:00 AM – 9:00 PM
Friday 10:00 AM – 9:00 PM
Saturday 10:00 AM – 9:00 PM
Sunday 11:00 AM – 6:00 PM

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Melanie Rudolph

23 December 2017

Always very helpful. Very knowledgeable and top level customer service.
Michael Hedrick

25 November 2017

Excellent customer service. On Black Friday no less. If I could I would give 10 stars. They know their products and because they do not work off commissions no high pressure sales.
Vamshi Krishna

20 November 2017

I visited this place for apple store. their service is worst when compare with other apple stores. i recommend you guys to make a appointment before visiting this store or else you people have to wait for 1 to 2 hours.
Carey Bockting

19 October 2017

Genius Bar associate was knowledgeable, helpful, and efficient in helping me get my iMac LCD replaced.
Patrick Jones

17 August 2017

Lost all of my photos after assuring me they would be transferred. TERRIBLE service. Waited 20 minutes past my scheduled appointment time . Music was so loud I could hardly hear the technician. I love Apple products but this store left a bad taste in my mouth.
Tammy Montgomery

21 July 2017

The next Apple Store is 62 miles away!! I would suggest another one in that radius. This place is always packed. They could provide quicker service. All though the staff is friendly and do the best they can. This is all Apple's doings.
J.R. Schloemer

12 July 2017

I always get amazing service and attention when I visit the Apple Store. They go above and beyond to make sure everything is well with all of my devices. The team members are truly interested and vested in making sure they have showed concern and fully resolved any issue & make sure all of my retail needs are satisfied. I highly recommend Aaron, Derrick, Drew, & Nikki, just to name a few.
Josie Garwood

29 May 2017

I called a half an hour before they opened to see if I needed to make an appointment, and the lady on the phone told me I didn't because I was just purchasing a new phone. A few hours later, I arrive at the store, and it's quite busy, but there was a woman at the front who completely ignored me, although I stood there for a few minutes. So I stood in line at check-in, thinking they would point me in the direction of where I need to be, and the lady who was doing check-ins was rather rude, and said that the lady who answered the phone didn't even work there (?), but then after I insisted that she listen to my reason for being there, she finally pointed me in the right direction. At this point, I had been at the Apple Store for about 30 minutes. I went where I was directed to go, and waited around some more, and then a woman came over to me and started talking to me about which phone I wanted. There was a miscommunication and when I questioned her about something, she got extremely rude with me, walked away from me completely, and at that point, I just wanted to give up. However, Stephanie was finally sent over to me, and she was much more clear about what needed to happen on my wireless provider account. She saved the experience I had. If you ever need a sales associate at the Apple Store, request to speak to her because she was the kindest, most understanding and clear person who I came across during my 2 hours (yeah, I was there forever) spent there. She was the only person concerned with customer service, something that Apple used to care about. I will do everything in my power to not return to the Apple Store at the Oxmoor Center, with the chance of being ignored, transferred, and spoken rudely to.
Kelsea Visalli

22 May 2017

I had an appointment at the genius bar today for my laptop- the keyboard and mouse were not being recognized. Super helpful (and friendly) IT guys helped me diagnose and replace a cable. Needless to say, I'm happy to be typing this review from my now working keyboard :)
Mustafa Abbi

14 May 2017

Worst Apple Store by far! Took two trips there already and they wouldn't replace my phone! When it's obviously a hardware issue. Bad service. I understand they can be overwhelmed but come on. What happened to Apple's great customer experience?
Savannah X

29 April 2017

when we first got there a little late the lady wasnt very nice and then told us there would be a 45 minute wait and they would still probably send my phone off after a 3 hour drive. but the next woman we talked with was very nice and did replace my phone and everything ended up good. i've forgotten their names.
Josh Pannell

23 February 2017

I have purchased at this Apple Store twice. Both times I left with what I wanted to purchase. The atmosphere is typical of an Apple Store: the staff is friendly, upbeat, and ready to help. I will happily return when I need a new Apple product in the future.

I don't give this store 5 stars for a couple of reasons:

1. Both times I purchased I was asked ***three** times before I finalized my sale if I wanted to buy Apple Care. One time the sales rep simply added it to my order without telling me; I had to look at the receipt on the screen of her small phone to see that it was added to my order. I understand that Apple Care is helpful and I understand why I should get it. But if I've already said that I don't want to purchase it, I don't want to be asked two more times right in a row, and I certainly don't want it added to my order without being asked first.

2. Both times I came to the store the sales rep was not very knowledgable about the product. Both times the sales rep was incorrect about specifications of the product, what accessories were included in the box, and what accessories I needed to purchase in addition to my product. One time my sales rep told me that Apple hired her because she's a people person and not because she knows a lot about the apple products.