About
Location :
Added by Jopie, at 04 November 2016
Opening Hours
- Monday 10:00 AM – 9:30 PM
- Tuesday 10:00 AM – 9:30 PM
- Wednesday 10:00 AM – 9:30 PM
- Thursday 10:00 AM – 9:30 PM
- Friday 10:00 AM – 9:30 PM
- Saturday 10:00 AM – 9:30 PM
- Sunday Closed
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20 Reviews
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10 March 2020
I’m hear more than 3 hour waiting. I need to fix my apple air pod. Nobody to help me. They Just sow the tablet and tell me to keep wait more time. 3 hour waiting . When I come here to buy quickly find somebody available. Poor service. I very desaponte.
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07 February 2020
Phenomenal customer service!!! The store manager and assistant manager make sure all of their customers are happy. They go above and beyond to help make any situation right. I purchase all of my Apple products at this location and I am never disappointed.
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05 January 2020
Today is a Saturday so I didn’t want to wait on a crazy long line just to pick up two items. I placed an online pickup and I wanted to purchase something else in store. As soon as I walked into the store an associate named Mohammed helped me without a hesitation. He was so kind and sweet he helped me with my in store purchase, then I went to a waiting area and an associate by the name of Bella brought out my online purchase she was incredible as well. I was in the store for literally 5 minutes they did such an amazing job helping me & so quickly. This was by far the best service I’ve ever had at that store THANKS A MILLION GUYS!
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30 May 2018
Apple store in garden state plaza is very nice. You can buy any Apple device here. Also they have Genius bar here so you can fix any of your Apple device. Make sure you make Appointment for Genius Bar so you will not wait and loose your time.
Staff is very professional and very polite.response / report this review -
24 May 2018
Huge store with all the Apple products out on display so you can touch and feel to your hearts content. Lots of staff if you want help but there's no high pressure if you're just browsing. Always a big crowd of people getting technical help or education.
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05 December 2017
I’ve been to this store a few times because its the closest location to my house. In general I have had veyr bad experiences with some of the employees. I believe they are not truely trained how to have positive customer relationships.. If a customer care comes in and asks technically a general question, I do believe any rep should be able to answer a common question. Speaking with attitude and giving false information is not the way to make a long time Apple supporter happy. I work in the customer service world and never not once have I ever made a customer fee like they are an “IDIOT” .. thankfully a manager heard what was going on and took care of the situation. Honestly most (not all) techs do not understand customer satisfaction service in any way whatsoever and should really have training.. Apple has some of the best electronics out there and have people with such bad attitudesb and these are the people that are supposed to be representing a good company!l?? Sorry but I spend too much money on all their products to have this type of service is not acceptable!
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24 November 2017
Very good service, fresh air even the store has big crowds. They provide free internet within the Apple store for you to shop. They let you play around with their new products without bothering you. They even let you charge the phone while you in the store. I will always come here for their products and repair. Everyone here is so nice that makes me want to shop here again and again.
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29 October 2017
Just wanted to say what a great experience Ari Gungormez made my visit to this store. He took the time & (patience) that others didn't to make my visit a success. Great employee !!
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27 October 2017
I know this is a review for the apple store itself but one technical support guy Garrett I wanted to say was EXCELLENT! he was super friendly & most importantly very knowledgeable. Thanks to his guidance I was very satisfied with the result of solution to my issues. Plus we had a fun conversation along with another associate. My time with Nick was short but he was nice as well.
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22 September 2017
Can you believe this giant corporation asked the small independent coffee kiosk in front of their store for a discount on coffee for their customers waiting in line for the new over-hyped iPhone X. They seriously couldn't pay full price to help this small business which had just recently opened? Apple should be ashamed of themselves, just another example of corporate greed. Instead they supplied their "valued" customers with inferior coffee from a lousy chain.
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17 September 2017
They will text you that your appointment is ready and when you go to check in they will make you wait another 30 minutes without even checking in with you.
I do understand its a Saturday but atleast the time given should be honored.response / report this review -
27 August 2017
i made an appointment to fix my macbook. i had Tom twice, two weeks apart. he was awesome! super friendly & super knowledgeable.
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17 August 2017
I would like to thank all the staff at the Apple store in Paramus, especially Danny and Riccardo. My husband and I went to the store yesterday with our computer that wasn`t working properly and Danny and Riccardo went over and above to help us, they made sure everything was working properly before we left the store. We want to congratulate Apple for hiring such caring people. Thank`s again
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10 July 2017
I ran in here 5 minutes before close time and a gentleman there named Mark took very good care of me. He addressed my needs and got me out of there quickly. Definitely my go to store for Apple products.
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04 March 2017
This is my first Apple Store which i visited.. i booked online as that phone in heavy demand. The apple guy is very supportive and helpful and even whole staff is very helpful. I have so many questions and he replied so patiently. My best birthday gift ever. Helpful staff and store. Always have many customers but still they served u well.
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15 January 2017
READ THIS!!! CHIPPED PHONE!!! BEST CUSTOMER SERVICE!!!
If the customer service wasn't so good that place would literally be worse than the DMV. I was there today to get my battery replaced. Something unfortunate happened to my phone when I left it there, but thanks to John, the team leader, Tom, and Soda (you read that right), I was given a free phone. Someone else breaking your phone is a rough time, but these employees managed to make this experience a pleasant one. I was given a new phone and they even replaced my screen protector, and they put it on with absolute precision. Thanks Soda. The employees are quick to cater to your needs and even enthusiastic about it. Everything runs so efficiently.response / report this review -
10 January 2017
Rude, patronizing and unfriendly reception. So bad, I ask myself why I would even consider using an Apple product.
But My family and I are avid Apple users. So what to do? Try to find a different Apple Store?
Even the biggest brands suffer, when customer service is bad.
Hope this to be a one time experience.response / report this review -
07 January 2017
Extremely helpful customer service from Andy. I needed a tripod for my iPhone, and even though they had a limited selection, he was able to convince me to get one. He was very patient, and patience is a key factor for working in retail. I would recommend him to anyone.
This Apple Store never fails to help me.response / report this review -
24 December 2016
I had a great experience with Georgia on a recent visit to get my phone back up and running. The wait was over 2 hours and she made me an appointment, but said she could probably fix my issue herself if I did not mind that she had to assist others in making appointments at the same time. Due to her incredible multi-tasking skills and great customer service, I was out of there in about 30 minutes and my phone issue was fully resolved. She truly went above and beyond.
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11 November 2016
Amazing customer service. Went in with a broken iPhone and was helped by the sweetest and most patient worker named Anaija who not only worked on my phone for almost an hour (even after they closed!), but was friendly and made conversation the entire time. I am very impressed by the service there, you can tell how much of an effort is made to make the customer happy.
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