About
Location :
Added by Jopie, at 19 March 2016
Opening Hours
- Monday 10:00 AM – 7:00 PM
- Tuesday 10:00 AM – 7:00 PM
- Wednesday 10:00 AM – 7:00 PM
- Thursday 10:00 AM – 7:00 PM
- Friday 10:00 AM – 7:00 PM
- Saturday 10:00 AM – 7:00 PM
- Sunday 10:00 AM – 5:00 PM
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20 Reviews
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28 September 2020
Don’t even bother. I’ve been trying to get into this store to repair my iPhone screen and shop for a watch for months. They’ve been closed for months - reopened for a few weeks - and then shut down again for months. No appointments available forever. Without service it’s really not worth buying Apple products. Can’t even shop without an appointment. I’m moving on
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03 July 2020
I had to add a star to post but they don't even get a star from me!
My husband and I went to the Apple store on El Paseo 3 times last week. He had been having issues with his cell phone. We decided to purchase a new one at that time. It was delivered on Tues night. We tried to program it yesterday without prevail. We arrived at the Apple store before it opened this morning so we wouldn't have to wait too long outside the store for entrance.
Well, when we arrived we were told that the store is just taking appts only for repairs and other issues. It would be about 8 days before the earliest appt available. BUT they let everyone in the store that wanted to buy one. We just paid hundreds of dollars for the phone and they wouldn't help us at all?
Aaron Hadley is the manager there and he was extremely uncooperative and rude. He told us to go on line which I told him that my computer is acting up and we needed help. I already tried that and the website just dropping me. No help from him - told us again to go on line again. He said that we can call Apple which I tried to do in front of him. I was right in front of him dialing and repeated the number to him as I was dialing > it was the wrong number. I tried to confirm it with him and he wouldn't even confirm the number. He told us to move out of the way for other customersWe were taking up space in the line! WOW :(
We went to AT&T store and Miguel was a tremendous help - it took over an hour but he got the new phone downloaded with all the apps.
Until hell freezes over, I will NOT give them our business at all. Most uncooperative and rude.response / report this review -
29 June 2020
Due the current situation they still provide support and taking measurements to keep all safe
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03 June 2020
I would give their service, arrogance and attitudes zero stars if that was an option. Completely inexcusable.
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28 February 2020
I have been an Apple only person for many years. One reason is the wonderful service that is available. Then I went to this store and worked with Adrian. He didn’t seem to know what to do. After 2 hours in the store, I said I needed to leave. I wanted to come back the next day to get the issue resolved. They had no open appointments at the Genius Bar! They suggested I walk in. I left and will go to the Pasadena store when I get home. I decided to check the ratings of other customers to see if I just was unlucky. Then I saw many negative reviews. Yes, there were positive ones as well but many unhappy customers. The professionalism of Apple employee has always impressed me. I have marveled at their knowledge and skill. I hope corporate reads the reviews for this store as it is well below par!
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11 December 2017
Orion was awesome! He is truly one of the friendliest and most knowledgeable employees I’ve worked with at any Apple store. He was able to take the necessary steps to resolve my phone issues I’ve been having for the past 5 days. Thank you again.
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09 December 2017
Nathan was super helpful. He got me a MacBook Pro that they didn’t have listed on inventory. Dig through the back himself and got me a big savings because of my business account. He’s a huge asset!!!
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26 November 2017
Sometimes my visits here are unsatisfactory and sometimes they are extremely uplifting. Today was the latter of these experiences. After a few long days of having a non-working phone Mitchell and Matthew graciously helped me out. Regaining my faith in humanity once again. Thank you!!
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24 November 2017
We had a great experience working with both Joe M. and Josiah. Both very positive and helpful, and took good care of us. Only drawback was the waiting time to be helped. It seems like the store could benefit from having a numbers system or something else that would allow you to see how far up the queue you are.
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23 November 2017
We arrived early for out appointment but when 2:45 came, the Apple genius fixed our computer in less than 20 minutes!
This store is great compared to the store in Rancho!
In the future, if any problems I will come to this store!
Great service!response / report this review -
16 August 2017
I've been to Apple stores from one end of the country to the other - and hands down the best service I've received has been at this store. Not only have the customer service reps on the floor been incredibly responsive and knowledgeable every time I've gone in, but the leadership in the store is on point. We met with Fred (manager of biz services) about a new business endeavor and he not only gave us great advice, but then he took the time after we left the store to research items both in and outside the scope of just "technology" answers. He was professional, fun, courteous, and engaging, and has continued to be a huge help to us. I'm an apple aficionado (watch, 2 computers, apple tv, iPad, iPhone) -- and to have the "people of Apple" support the great technology of Apple that I love makes me even more of a raving fan. Thanks for the incredible service! Kudos to the Rancho Mirage - El Paseo team :)
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03 August 2017
Very helpful and friendly. Answered all my questions.
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23 July 2017
I would give them a 5 for the quick fix of my issue but a 2 for having an appointment, going to the genius bar and having the associate start the process then helping the guy next to me and leaving me to sit for a half hour wondering when he was going to get back to me. Come to find out he was not the computer guy, though he did not tell me. Communications.
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19 July 2017
Beautiful place to walk and shop. Great stores and restaurants.
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18 July 2017
My phone totally blacked out after I tried to update it. I scheduled an appointment at the Genius Bar and was very happy with the service. Mitchell helped me update and restore my phone and its now functioning again!! I tried doing this myself at home and it said my phone couldn't be found so I had low expectations that they would have the same issue, but somehow it worked! I will definitely go back here if anything happens in the future. I took my phone to att and they couldn't help me. The same thing happened to my daughters phone about a month ago and I ended up having to open an insurance claim and pay $150 for a new phone but now I wish I would've just taken it here first.
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13 December 2016
I locked myself out of my work ipad so I had to make the trip to the store. This was the nearest location to my work site for the day so that tells you why I picked this location. First time there. Fairly quick to get seen and start the process but the poor gentleman that was helping me was also helping 4 other people, with similar issues, at the same time. The process was fairly smooth until the server went down and it took them twenty minutes to figure it out. Then they told us certain things couldn't be fixed for who knows how long. Ipad was unlocked and I could finish setting it up and restoring it at home so no biggie. I left. I did notice that other people were visibly upset as they had been there longer than I had and they had yet to be seen by someone or helped. It did seem that although they easily had over fifteen staff members they still could not keep up with the demand. Not an apple products fan and there are so few apple stores that I would hate to need to visit one more than this one time.
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11 December 2016
One of the most horrible experience with Apple ever! I got there at in the morning when they first open the doors and still had to wait almost 2.5 hours before I could get to the so called Genius Bar once I got there I was told that my phone was bent .. it was 2 days old I just got it in El Paso Texas the phone literally sat in my truck so it was out of warranty so I had to pay 350 dollars for the phone I got now and it is screwed up also . This experience has cost me so much money having to take time off work not 1 but 2 days( I own my my small company so it cost me a lot ) I'm going to switch to android for my personal and my business it probably will not effect apple but at least I can say they will not see 1 more penny from me or my company !
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01 December 2016
Terrible, worst customer service imaginable. I had Adrien helping me!! He is the absolutely terrible at his job. I don't think I'll purchase anymore apple products because of Adrien and the terrible service at this location. I can't imagine a more terrible experience.
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20 October 2016
Excellent help! Found out how to get all my photos off my iphone and onto an exterior HD with no cost to me. You may need to go through a few staff to get to the one that is knowledgeable in your area of need but if you're nice and persistent you will get help.
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26 March 2016
My case involved some concerted teamwork between myself, the Apple Support Agent who opened our case, and Aaron Le Brun, the El Paseo, Palm Desert Tech at the Genius Bar. I want to recognize and commend Aaron for "hanging in there with me" while we tried to decipher everything. It took a very long time, and I say this to attest to Aaron's patience, his authenticity and connection, which was less "transaction based" and more "relation-based," and his perseverance, which remained until my problem was resolved. Way to come through for your customers, Aaron!! You're a "Genius"!! Grateful, Kim
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