Name: Apple Deer Park
Address: 20530 N Rand Rd, Deer Park, IL 60010, USA, US
Telephone: +1 847-847-0400

Apple Deer Park is an electronics store, located at 20530 N Rand Rd, Deer Park, IL 60010, USA. They can be contacted via phone at +1 847-847-0400, visit their website www.apple.com for more detailed information.

Location :

20530 N Rand Rd, Deer Park, IL 60010, USA

Contacts :

Added by Jopie, at 02 February 2017

Monday 10:00 AM – 9:00 PM
Tuesday 10:00 AM – 9:00 PM
Wednesday 10:00 AM – 9:00 PM
Thursday 10:00 AM – 9:00 PM
Friday 10:00 AM – 9:00 PM
Saturday 10:00 AM – 9:00 PM
Sunday 11:00 AM – 5:00 PM

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Logan Guinaugh

17 December 2017

Salesperson sucks! I was a ready to buy customer for the Apple Watch Series 3, had a few VERY simple questions. Came down to my last question on whether the app Strava was available on the iWatch, she didn’t know and wasn’t willing to find out without putting me into a que of 13 people. Things got personal, what a terrible salesperson. Won’t be returning to this location.
Sam Knebel

15 December 2017

Went there to buy a new iPad as a Christmas gift. I was standing by the iPads looking them over for about 10 minutes. There were approx. 15 Apple employees in red shirts in the store and several were just standing around talking to each other. One was playing with a robot that was walking around the store. I went up to one of the employees and ask if they could answer some questions about the iPads I had. He said "are you in the que?". I said what is that. He said you either need to check in online or with the person over there. I said that I just want to buy an iPad and be on my way. He said that he could not talk to me unless I was in the que. I went over to the guy by the door to to get in the que and asked how long it would be because I was on lunch and had limited time. He said it would be a 45 min to an hour wait. I said there are several Apple employees just standing around and I just want to buy a iPad. He said that's not how it works. I turned around and walked out. Apple's system is way too complicated. Why can't you just walk into a store and simply buy something. Went down the road to Best Buy and they were very friendly and answered all of my questions. They had a lot of Ipads in stock and had the one I decided on. I bought a few others items while I was there, so they got more sales. Best Buy was great!! Apple was ridiculous. Apple makes great products, but their stores are horrible!!
Tomek C

15 December 2017

Went in there for the touch disease issue with the 6 plus and was told by the dumb manager they could not do anything even though this was the 5th phone with the same exact issue. They did allowed me to use their land line to call customer service since my iPhone was basically useless . The iphone representative advised me they would send me a replacement phone for free and it was based upon the store manager if he wanted to issue a new phone on the spot but they had no control over him (wish I could remember that idiots name, but a bigger guy with glasses). He was a total prick and will never buy a brand new product from apple again. I use to buy every new phone that came out but ever since that experience I’m still on the 6 plus which I again had to have replaced and paid $150.00 for their problem issue which they finally recognize after a lawsuit.
Donna Summers

13 December 2017

ABSOLUTELY AWFUL! Not only was staff PUSHY and RUDE, but a salesman gave me MAJOR ATTITUDE over asking a simple question. The place was unprofessional. Would’ve rather driven hours to reach another apple store. Will be calling management of whomever runs this sh** Show.
Anatolii Povtoreiko

29 September 2017

My phone had a network connectivity issue and personal did not want to check phone and just ask me to go to network provider and talk to them , after that he asked to change a sim card . after all of those I still had an issue. After couple of weeks doing all that he told me that my warranty expire a month ago and they wont fix it .NOT PROFESSIONAL !!!!!
Liz Rugg

25 September 2017

This apple store was great!! The Genius Bar guys were amazing! They completely fixed my computer's weird problem and were super nice about it. I'm glad I went here!
Shawn Gregory

06 September 2017

Had a problem with the screen on my phone being locked. Drove 25 miles from my home to Deer Park assuming I could be helped in an emergency. I was greeted by a store employee who was nice, but basically made an appointment for me. Apple Stores need to try to be more accomodating for people who have emergencies and need help in a pinch. Meanwhile, I still have a phone with a locked screen and am going out of town for business in 5 days.
Abby J

24 August 2017

I just went there to buy a computer that I paid cash for and the lady seemed a little confused on how somebody like me could afford it. She looks me up and down like she is suspicious and the first thing she says is " what do you do?" " where do you work?" . I'm thinking why the hell does it matter?! I guess black people shouldn't be able to afford nice things! At least in her head! Lol SMH
Molly Ostrander

10 August 2017

I understand walking in around closing time but that does not mean you should ignore our presence. You have older people who don't know how to make an appointment online but they still need help. Employees there saw us sitting there and didn't even come up and ask if we have been helped yet. I was sitting next to a young man who had been there since 7:00 and he was told to sit there and wait for someone to come around and help him. I finally took the initiative and asked someone if there was a chance to have someone come back to the genius bar and help the people who have been sitting there for a while now. Finally someone comes and helps the young man sitting next to us, but no one ever came and took care of us. We had an appointment and we sat there til 9:00 and everyone kept walking by. I have never had this terrible of an experience at an apple store before. This is the first time ever.
Matt Cavanaugh

01 May 2017

Perfect experience the tech Josh was spot on and very helpful. Great store
Amanda Saechao

15 April 2017

Elliot and Gabe helped turn what could have been a complicated situation into a perfect situation. It was apparent that their customer service was important to them. I was greeted immediately and completely taken care of almost instantly. It's very rare to visit an Apple Store, now, that truly represents Apple well. I will drive out of the way just to make this my home store for anything I need in the future! Thank you!
Tom Kramer

04 March 2017

I don't know what the people who give low ratings on the store are expecting. I have been in sales my whole life with a good many of those years in retail, my experience at the store today was first class. No appointment, no problem - great experience. Phone was repaired in 90 minutes. What more could you ask for. This isn't McDonalds! people.
Arthur Paley

02 March 2017

Store is easy to find and find a parking nearby. The staff is very friendly and helpful. I was working with Ryan - good job..,,..
Admin Lshcd

09 February 2017

This is the type of store Steve Jobs would have been proud of and the company in itself has evolved way more since the creation of their computers in 1976. I have been here a couple of times and the staff itself is helpful as they never push me into buying anything and as an avid consumer I always research ahead of time. I am not going to cry into my cornflakes about the Genius bar wait as I have a huge tech background as it makes sense to make an appointment but I guess for the lesser fauna who does know how to press restart this has to be a challenge.I highly recommend this store!