Name: Apple Brea Mall
Address: 1016 Brea Mall, Space C, Brea, CA 92821, USA, US
Telephone: +1 714-989-5550

Apple Brea Mall is an electronics store, located at 1016 Brea Mall, Space C, Brea, CA 92821, USA. They can be contacted via phone at +1 714-989-5550, visit their website www.apple.com for more detailed information.

Location :

1016 Brea Mall, Space C, Brea, CA 92821, USA

Contacts :

Added by Jopie, at 24 December 2016

Monday 10:00 AM – 9:00 PM
Tuesday 10:00 AM – 9:00 PM
Wednesday 10:00 AM – 9:00 PM
Thursday 10:00 AM – 9:00 PM
Friday 10:00 AM – 9:00 PM
Saturday 10:00 AM – 9:00 PM
Sunday 11:00 AM – 7:00 PM

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David Nguyen

21 December 2017

I made an appointment to this apple store two weeks ago when my iPad stopped charging. After explaining what was the issue and the rep attempting to charge the iPad for about 5-10mins he deemed the iPad was non-functional and asked if I wanted to order a replacement for $599.99. I went home to think about it and wanted to get a second opinion. I took the iPad to a store called RepairZone in Irvine, CA and he held the iPad about 48hr and called me back and told me that my iPad is fully working and there were no issues that he could see.

TLDR; this Apple store did a half attempt on seeing the issue with my device and told me my only solution was to shell out $600 bucks. This is extremely poor practice
Dave Suich

30 November 2017

They kept me waiting about 10 minutes before somebody got to me, but I finally purchased an iPhone 7. They asked me for my email assuring me they would not send me spam, and it was only to send the receipt. The next day, I got spam from Apple. The email started out by saying, "thank you for your purchase," and then went into the sales pitch. When I called them to complain and ask to be taken off their spam list, I got transferred 3 times to a woman who was trying to convince me that this was a spoof email and wasn't really from Apple. Yeah, I'm sure that's just a wild coincidence that in 52 years I never received a single communication from Apple, but then when I buy an iphone and give them my email, I get spam the very next day. Wild coincidence! I'm writing the letter to Tim Cook right now to complain. I'll cc the store.
Matthew Gonzalez

27 November 2017

Thank you for helping us👍 Besides the traffic It can be very confusing
Roberto Perez

15 October 2017

If I could, I would give 0 stars. I took my computer to get the firmware password removed. I told them not to mess with my SSD nor my partitions because I use Linux for my programming courses and have important files saved in there. They took almost the entire day to unlock the firmware, and even though I got an email stating that my computer was ready for pickup, I still waited 35minutes. When I got my computer back, I noticed that the technician who took care of my computer, had removed my linux partition. The only thing he said to me was "sorry about that." They couldn't recover my files because of their lack understanding other types of OS (Operating System).

One needs to understand that apple is making impossible for 3rd parties to diagnose/repair apple devices so that people can go the genius bar. However, there are some technician who are not capable of doing their job right. Unfortunately, I wasn't lucky and got a tech who messed up with my partitions and now I lost all my files.

BREA APPLE STORE SHOULD START HIRING THE RIGHT PEOPLE WHO CAN TROUBLESHOOT/DIAGNOSE APPLE DEVICES. I NOTICE THAT THIS STORE HAS PEOPLE WITH NO KNOWLEDGE ABOUT TECHNOLOGY.
Jing Chen

01 September 2017

I waited 20 minutes for someone to help me. Not helpful at all. Did not solve my problem!
Francisco Garcia

11 August 2017

Came in to the Apple Store because my screen was cracked and I had purchased insurance through my phone company, but of course it was all a scam they didn't want to fix my phone they said it would take about one week for it to get repaired after they determine it was accidental!!!! This was on a Thursday , that same weekend was my first time ever going to Vegas and I didn't have my iPhone 7 plus working properly! Whole reason I got it was because of the camera! Long story short Joey and Robert helped me get my phone fixed when my phone carrier turned their back on me!!!! You guys rock thank you so much!!!! Now I can take so many pictures and capture these great moment with my awesome iPhone 7 plus camera!!!! Hope you guys see this review!!!!!!!!!!!!!!
Yolanda Chaw

16 May 2017

This five star rating is for a salesman named "Jimmy ",he is a very nice guy,very professional and be nice to all the customers,when u get there ,you can just look for Jimmy and he will make ur purchase perfectly.last time,ge helped my sister to change a new phone very soon without waiting.(The one we bought just have some problems with the locked button,didn't work)and then he even helped my sister put on the screen protector and use the uniform he 's wearing to push away the bubbles under the screen protector .He is the best.Thanks Jimmy again.
Giancarlo Macias

08 May 2017

Never had a bad experience there. Staff is friendly and knowledgeable
Jaclyn Nunez

09 February 2017

I was very pleased with my visit at the Apple Store in the Brea Mall. I had to pay them a visit because I had a software issue with my MacBook Pro. I first spoke to a guy named Eli. He was very helpful and had great customer service skills, he handed me off to Diego, who did my computer's diagnostic. He was very knowledgeable and it was easy to understand him. The actual diagnostic of the computer took only about 20 minutes. Diego had my computer up and running so quick, that the drive took longer to get there. I'm so pleased to have been helped by Eli and Diego. They're by far the best techs/employees at this Apple Store location. 5 stars all around!
ARNOLD L PITTS

04 January 2017

In order to make contact with the Apple Store at the Brea Mall, my wife waited over 1.5 hours to have someone talk to her. The automated response has been only a .5 hour wait. If Apple cannot give customers an answer or response they should hire more trained individuals to handle callers.
My wife is the most positive, patient person I know and she is now fit to be tied. I cannot believe that i have been sitting here writing this response and have heard the automated response at least 7 times in this period. Obviously Customer Service has no priority. You are lucky the least I can give you is ONE STAR.
Rina Giron

31 December 2016

After a week of dropping my cell phone at the Brea Mall Apple store, because it stopped working, I had to call them to know what was going on? First, a representative, who I forgot his name told me that they found liquid on my phone, when I asked him what kind of liquid, he said, "I don't know", but the cost to repair it was $299.00 same price Diego (the customer service representative told me when I dropped the phone at the store) It really doesn't make sense to me, why if they offered me to repair it instantly paying the same amount, they took more than a week and didn't contact me to tell me? Very confused, I asked to talk to a supervisor/manager, I spoke with Erin, who said: "the phone will take a week or more to come back to the store". Can you believe that? I requested him a written report of what kind of liquid they found on my phone. I think they have too many customers that really don't pay attention to customer service anymore. It wasn't the apple that was a couple of years ago. It has become a tremendous monopoly that I'm not planning to be with anymore.
The phone has never been wet has they claim. However, a month ago when I have updated the new system IO 10.1 or something like that, the phone become slow.
I told them, if I don't get a written documentation of what kind of liquid they are talking about, I won't receive it, well, I will try to find other alternatives to make them work efficiently at the customer service department/Repair department. Total time to resolve an issue like that more than two weeks and I don't have my phone. Can you imagine it? Merry Christmas to me from them. (I posted the same on the Apple communities, they replied as ussual, "Thanks for participating in the Apple Support Communities.

We’ve removed your post Bad Customer Service/Repair Center because it contained either product feedback or a feature request that was not constructive " Can you believe that?