Management was very rude. When part of our party checked in they were given keys to rooms that hadn't been cleaned. It was over 2 hours before the rooms were cleaned.
Wind blew through the cracks around the doors.
Stopped on our way through town. Tried 3 other places and they were all full. Saw the sign and tried this one. They had one room left, so we took it. Opened the door, tried to turn on the light. Nothing. Only light in the room that worked was the bathroom. Saw 3 roaches crawling around the shower stall. We were afraid to turn on anything since the TV, microwave, and mini fridge were all plugged into the same outlet. There were stains on the sheets, and the room absolutely reeked.Pillows looked like they had been run over by a steam roller. Room needs updated badly, fumigated, and cleaned thoroughly. Don't believe we'll be staying there again.
did not know a motel could be this bad! rude staff, they charged us $87 for a room that should have been $30! rooms were discusting! we would have went somewhere else but the town was full, since we were all there for a tough mudder run. we had to go to walmart and get sheet sets and blankets, because the bed sheets had stains and holes. we did not dare use the bath tub that night! and we got lysol to spray EVERYTHING! seriourly thought about sleeping in the van. DON'T go here EVER!!
Horrible place, even worse management! Reserved 2 non-smoking, king bed rooms for a 2pm check-in. Show up at 2:20 get our keys and the staff is just starting to clean the room. Take a look inside and the bed is a full/queen with an ashtray on the table! Go to look at the 2nd room and as soon as we open the door we are hit hard with the smell of smoke and a quick glance around shows an ashtray on the table in room 2 also Go to the manager to ask for our original reservation and we are told the rooms are non-smoking and that they can't babysit the customers to be sure there's no smoking, there's a no-smoking establishment by city ordinance sign on the office window. They offer one other room but say they are full and there are no other rooms available. Go to look at the new room and yet again there is only a full/queen bed and there's a cigarette hole in the sheets and another ashtray. We go ask for our money back and are told there are no refunds. We called to report the non-smoking ordinance violation and are told by local police that they have been to this motel on numerous occasions and have multiple complaints against them and are given recommendations for better options in the area by the officer! We ended up having to dispute the charge with our bank to get our money back. Wish we could give negative stars!!!
This is the worst Hotel Ever!! Management lies and just don't care. My son in law went to stay at this hotel and when they got to the room they found bugs throughout the room, also bed bugs, stains in the linens. So they went to the management and they would do nothing about it. My son in law told them that they were not going to stay, and they wanted their money back. The management would not give them no type of refund on this room that they were in maybe 5 minutes. I have tried to contact the hotel and been hung up on lied to, and informed that they don't care. I told Mia ( co-owner) that I was going to contact the Attorney Generals office about this. She stated I don't care that's happened before. So I filled a complaint with the Missouri Attorney General's Office. I believe that the positive reviews for this hotel are fakes ( friends of owners), the real reviews are easy to spot. Don't stay HERE.
American Hotel was beautiful. It had tons of detail in the hotel lobby's, and rooms. The only problem I had with it was the cleaning. They could have done a better job. The toilet had potty stains and the windows of our room were disgusting. Other than that, the place was awesome.
Cheap rooms that are actually pretty nice
The owners were rude. The wifi didn't work. The owner checked us into a room that was already in use so needless to say the lady wasn't happy & on top of all of that the room was filthy, Stains on the beds & bedding. Only good thing About is was the hospitality from Kim Stout & her spouse.
Rude owners outdated an dirty people fighting an drug dealer hangout Police were there several times for who knows what
Learned my wife had a disability and decided to charge me 70$ more after I've been there for 48 hours on a week booking because she could force us by denying a refund. Horrible business that will take advantage of you if they can
Horribe place!!! Got to room was disgusting knife wholes in sheets, food on bed. Ask for different room got one but then ask for a nother pillow said no we had enough! Going to bed and hooker knocked on my door with my daughter in room and caused a seen. The beds have bed bugs witch manager told me I was probably seeing things, wtf. Then seen multiple drug deals going on, the manager said can't control the people that are here!!!! Ended up calling the police twice and pretty much nothing still got done! Horribe place horrible town will never come back!!!!!! Plus NO POOL Or GYM!!
DON'T STAY AT THIS HOTEL!! BEWARE!
Awful! Awful!! I never write reviews but this hotel is so bad that I had to. I made my reservation 5 months in advance for an obstacle race. When I checked in they raised rate, almost double! Because all other hotels were full, I had no other choice but to stay. I requested a non-smoking room & did not get that either. The rooms are nasty & the smell is discusting. Flys all over the ceiling. Burn holes in sheets, comforters & floor. Deadbolt doesn't work. Shower is nasty, yellow stained. Did I mention that it smells?? It's discusting to say the least. The lady behind the counter is a liar. She told me she was just management & gave me a phony number to call & surprisingly no one ever answers. The maintenance man told me she & her husband were the owners. They are not nice & not at all caring or accommodating. DON'T STAY AT THIS HOTEL!!! I wish a negative rating was an option. seriously BEWARE!!!
DON'T STAY AT THIS HOTEL! !
DO NOT STAY HERE!!
I loved the room BUT they are not up to date on the americans with disabillties act and made me and my service dog leave after threatening to call the cops and make us pay a fee of $200
Stayed here on way to Branson.said only one room left. Don't be fooled by the updated landscaping and clean exterior!! We got a king size room and it was nasty! They failed to tell us it was smoking and it smelled like stale bar and carpet was slimy! Pillows reeked of staleness, had to get my pillows and blanket out of the car. Jets in tub were filthy. Scared to shower in it. Towels were thinking and felt like sandpaper and we're dingy yellow. Will never stop there again. They have award in lobby says they were trip advisor winner in 2015 not sure how that's possible reading the reviews on here!
Do Not Stay Here! The first room did not have a working dead bolt so after looking at 3 more rooms and finding a working dead bolt I paid for two nights. Sometime around midnight a strange man knocked on my door and said you left your lights on your vehicle. I knew I did not but told him thanks and I'd take care of it. Scared my daughter and myself so we checked out the next morning well before check out time. They refused to give me my money back for the second night. At first the desk lady said she would contact the owner and tell him what the problem was and she would call me. I made several trips back to the motel over the weekend and was then told my reason wasn't good enough. I was told independent motel owners do not have to refund anything as all sales are final. DO NOT STAY HERE!