Al Packer Ford West Palm Beach
1530 N Military Trl, West Palm Beach, FL 33409, USAAbout
Location :
Added by Jopie, at 12 April 2017
Opening Hours
- Monday 8:30 AM – 9:00 PM
- Tuesday 8:30 AM – 9:00 PM
- Wednesday 8:30 AM – 9:00 PM
- Thursday 8:30 AM – 9:00 PM
- Friday 8:30 AM – 9:00 PM
- Saturday 8:30 AM – 6:00 PM
- Sunday 11:00 AM – 5:00 PM
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11 Reviews
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11 November 2017
Laziest Sales people I ever came in contact with they wont walk out to meet you. They just stand around talking.. Sorry Guys ! Work on your customer service
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31 October 2017
They lied numerous times during the sale. They told us that our car had one owner before yet car fax told us it had been owned by two people. At first the gentleman told us that the dealer fee was $250. The list price on a car was $19,995 after he supposedly had to go talk to his boss and dropped it to 19100 and said he couldn't go any lower. The problem lies with they ended up selling us the car for 18995 & up there day List fee the 1250 so they did not make any deal they just the other money somewhere else. Then they came to us with what the total price of monthly payment should be which was $100 off of what you ended up actually having to pay do not use them they are a bunch of scammers
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27 October 2017
I will do everything I can to avoid this place in the future and will tell every one I know not to use this dealership for service. My first experience I show up at 7 am when they open, get all the paperwork for a oil change and tire rotation which could take over an hour just to learn their shuttle driver does not show up until around 8. I needed to work at 8 so I left. This morning I thought I'd be there before 7, I was the second person but because I parked in the parking spots and not in front of the doors I became 3rd. Then only one person was running the counter when I finally got helped at 7:15, a second person came out and helped the person behind me. That customer had set up an appointment online for an oil change and was told that was a lie and they do not set appointment s for oil changes, first come first serve. Then, the person who was taking the other customers information was so much faster I became 4th in the queue. Its been over an hour, in late for work and no end insight. Never again.
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21 October 2017
Ric in the service department has been Such a pleasure to work with I bought a brand new F150 that needed some things replaced on it that was covered under the warranty and as soon as I told Ric he fixed it Right away and gave me no problems that’s exactly what you want when you buy a new vehicle
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10 August 2017
Hand down the absolute best dealership for sales and service. I have bought two vehicles from Mike Gooden and have had excellent service with Jay. I would definitely recommend!
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14 July 2017
I have to say we had the best experience at Al Packer. I would recommend asking for Jimmy Mac. He was amazing. He really made us feel at home, patiently waiting on us to make a decision, was very knowledgeable, funny and an all around great guy. Didn't try to hustle or rush us into anything This was the first new car for our family and I will say I'm proud to now be a part of the al packer family. We will definitely be back to purchase future cars with them and Jimmy. The young lady at the front desk and the manager were also very kind while waiting after hours for us to final sign and get the paperwork together. Thanks again, Jimmy and the entire team at Al Packer.
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02 June 2017
I've jumped around form Ford dealer to Ford dealer trying to find a good service writer. Rick Solomon was great answered all of my calls and questions. I got my car back sooner than expected.
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19 May 2017
Professional, courteous, knowledgeable service with a no hassle no BS team of professionals. Fixed my Fusion and had it ready for me to pick up way ahead of schedule. Would highly recommend.
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06 May 2017
Ask for Jimmy Mac or Mark Thompson. You won't be disappointed. If it's feasible, they'll make it happen. No drama, no fuss; real salt of the Earth types that get it done. Everyone dreads car-buying, but the experience with them and Al Packer Ford was nothing but prime. Honestly, I couldn't be happier and I'm not exactly Mr.Sunshine. Cheers to you all.
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01 May 2017
Consistently behind on providing repair service to fleet vehicles. Your vehicle will be parked in their massive service lot for a week. When you call them, you will end up just picking up the vehicle either without any repair or with repairs incomplete. I could not believe I heard the same thing from several co workers. There are far better options in lake park (Mullinax) and delray (new location spring 2018). Avoid this place unless you fit their profile for good service and can wait for a week while the vehicle waits in line for repair. The dealerships are all independently owned and operated, so you can definitely expect far better service elsewhere. Go where it makes sense for you, it most likely will not be this place since better options do exist.
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19 April 2017
My AC was not working. I called and spoke to Rick Klotz who advised me that it would be a week before they could get me in. The morning I took my car in Rick greeted me in a friendly and professional manner. He arranged for a rental car for me and explained that it might take a few days. Each afternoon I would receive a call from Rick to let me know what the status of the work was. They found the problem fixed it and also did the recall work for my airbag. The car came back to me freshly washed and cleaned. It was a painless experience and I was very happy with the level of personalized service I received. This dealer knows how to treat a customer and I will continue to use them for all my automotive needs.
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