About
Location :
Added by Jopie, at 08 March 2017
Opening Hours
- Monday 8:30 AM – 9:00 PM
- Tuesday 8:30 AM – 9:00 PM
- Wednesday 8:30 AM – 9:00 PM
- Thursday 8:30 AM – 9:00 PM
- Friday 8:30 AM – 8:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday 11:00 AM – 5:00 PM
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11 Reviews
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12 November 2017
I took my 2/DR black Chevy Monte Carlo there for service When I got there I informed brain that I needed service on my vehicle also also informed him of all the light that was on in my car which was oil light ace/ cooling low tire and engine light and told him that I needed additional on top of that I spent over $2,400 dollars for my car to get fixed only to recive my car back in the same condition I brought it in my car got over heated if something would’ve happened to me that day I swear I would’ve sued the brakes out the dealership it was towed from a Walmart I had to pay over $200.00 to get it out because it was left at Walmart overnight now I have to take it back to the dealership this is a inconvenience to me plus I had to spend more money cause it was left overnight at Walmart had my car been fixed correctly the first time I wouldn’t have to go through this I don’t recommend no one to go to this dealership
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06 October 2017
I purchased my vehicle from this dealership and was very happy with the sales and financing staff. As far as the service department my experiences have been less than satisfactory. I have used them twice but never again. From the drive up to the service writer, to the service manager to the quality of the mechanics. I will definitely be using a different dealer for service in the future.
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04 September 2017
Robert greeted us, listen to me -worked on locating me the car and made me very happy all in one day ..I signed the papers and we are enjoying the car .What put the icing on the cakewe had to be somewhere at 2PMthe car still was being serviced and waxso Robert drove the car to where we wereThe only problem we had was a flat tire two days after driving off property. We are told they don't cover tires because of we could have drove over a nail or something. So we had the tire fixed and found it was a seam lineso we won't purchase tires from Roger Dean but we love our car and driving and after one year..no mechanic issues
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03 September 2017
I brought my vehicle in to have a wheel alignment. The vehicle was driven to the service area and after some time I asked the service adviser if my vehicle is ready. He showed me a long list of what needs to be done ($1500. Approx) after an inspection was done by the technician. Just about everything on his list was fabricated so as to make money for the dealership which I considered to be totally dishonest because I know my vehicle and I do certain inspections myself. The wheel alignment cost was $79.95. After I refused to have the items on his list done the adviser walked away very annoyed and never bothered with me again. I had to ask someone else to assist me.
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10 August 2017
This is Jeff, her husband writing this review.
My wife went in to check on a leaking tire she bought at your dealership 6-12 months ago. Was certain it would be no charge to check. They charged my wife $130 FOR AN HOUR OF LABOR to tell me there was a nail in it. They also said that I needed 3 new tires in addition to that one that could-be repaired. The 3 tires would cost $708 they said I needed a wheel alignment for $99.99. They said I needed a fuel system treatment for $259. They said I needed coolant flush for a $130. They also said I need air conditioning service for a $154.
I proceeded to take it over to a mechanic who I deal with at ultimate auto services on Lake Worth road and 441. I've used him before , but was using your dealership because the Traverse was under warranty. In fact, it is barely out of warranty, but I thought there was a possibility the tire still was under warranty, hence my bringing it to you. Anyhow, ultimate auto fixed the tire for free. I tipped the guy $10. Then they did a tire rotation and alignment for $49. They said everything else cited was ridiculous and unnecessary. They told me the other three tires were fine and by rotating and aligning them now, they would last even longer. Your service department was completely unscrupulous, exploitative and mendacious. And the fact that you have yet to refund my $130 is beyond grasp. My wife brought the car in to see if our tire was still under warranty and why the car charging outlet wasn't providing a charge. You tried a charger and it worked.end of that issue. You found a nail in a tire that I thought might be under warranty end of that issue. $130???!!! Then you say I need $1600 in repairs!!! A categorical joke. Where is my $130 to tell me the tire had a nail in it?response / report this review -
23 July 2017
My experience at Rodger Dean was fine until after I got my car serviced there and noticed that my breaks where making a clicking noise when I would come to a stop. I called the dealership back to ask if they would be able to check out my back brakes since they cut my rotors in the front and back. I was told by a gentleman in the service department who's name I didn't get that if I brought my car in and if they found no issue that I would be charged ARE YOU KIDDING ME what happened to customer service. My breaks were serviced by the dealership the day before and I paid for the service and just wanted them check. Needless to say that I will never be back to Rodger Dean for any service needs. Which is sad because I with better customer service I would have been a long term customer.
After going to tire kingdom it was found that the clips wasn't on properly and it took them maybe 5 minutes and they did it for free the only reason why I gave 2 stars is because they did fix the problem. Never show a customer you don't care.response / report this review -
26 April 2017
Hand down the best two people I have the experience to work with is Naomi and Bill in parts. Always willing to do whatever it takes to get the job done and are so helpful. Their professionalism makes the work relationship a friendship!
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12 April 2017
Fast, Friendly service.. We appreciate Roger Dean for always getting us our parts quickly. Becky Freeman is our superstar when it comes to delivering and getting the parts to the techs to check in.
Tyler @ Certified Collisionresponse / report this review -
12 April 2017
When the busy bodyshop life keeps you running around crazy, We can always count on Roger Dean to get our parts to us. Which in turn makes our customers happy. Our route driver Becky Freeman is always on top of it. She knows which parts are for which techs and takes it right to them to check the parts in.. We appreciate all that Becky does for us Makes our jobs a little easier..
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12 April 2017
Roger Dean has always been a great asset for information and parts for us. I always enjoy seeing their parts driver Naomi. She has such a great attitude towards life. Because we all know life just is not easy at times. Thanks Naomi for all your hard work.
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15 March 2017
I LOVE ROGER DEAN CHEVROLET!!! There isn't one negative thing I would say about it! Everyone there makes you feel like family the second you walk through the door, from the time you leave. The new car sales manager Jannell Costa is excellent, she's very understanding of situations and takes time to fully explain every process. I would highly recommend anyone here, if you don't feel like getting scammed.
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