AFC Urgent Care - West Chester

Location :

510 E Gay St, West Chester, PA 19380, USA
Added by Jopie, at 05 May 2022

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• John Hoholick

  19 October 2022

  My colleague and I had a bad experience here last week. We sought treatment for an infected, extremely painful finger nail and did not receive any real treatment. A sample was taken for a culture, and an antibiotic was prescribed. We were told we would receive results within 24 hours on the culture to see if the right antibiotic was administered. Of course we never received a call or any follow up. We sought care elsewhere and fortunately received immediately relief and a satisfactory solution. BTW we are still waiting on the call back.
  
  Thanks for your reply but who is the center administrator and how do I contact him/her? A phone number would be nice. BTW the culture results arrived 5 days later and were of absolutely no value as they concluded no infection present. What a joke. $$$

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• Dan Divalerio

  13 October 2022

  My girlfriend and I went here for an appointment to look at an allergic reaction. Once we were checked in, we were immediately told we had to pay before receiving any services from the medical staff. Once the medical staff were able to see us, the only thing we were told was “it’s an allergic reaction, go to a specialist”. They didn’t offer any helpful insight regarding over the counter medications or anything like that. They basically rushed us out. When we left we felt dissatisfied with how quickly we were rushed out and called to see if we could get our money back. The receptionist who answered the phone immediately got an attitude with us and became extremely rude for no apparent reason. She ultimately hung up on us before yelling, “do you want to take a call on line one with an attitude?”, to another staff member. They later refused to answer our calls when we tried calling back. They are extremely rude and in professional, I highly recommend going to a different urgent care.

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• James Andrews

  14 September 2022

  I went in today from out of town for back pain. Made an appointment online and uploaded my info and set an appointment time for one hour later when I had a ride there. When I got there I just had to give my name and two minutes later the MA came and got me. Asked me brief and pertinent questions to my problem while being sympathetic, professional, and friendly. About 3 minutes later Dr. Sax came in and heard my concerns, quickly examined my back and posture and provided a treatment along with a medication to help my pain. This was the best medical experience I have ever had. Super efficient, quick, no wait, staff were friendly, building was clean, and check out was a breeze where I got a note for work, written script to take to any pharmacy, and a summary of my visit and treatment instructions. I wish going to my primary was this easy! I honestly have severe medical trauma and have never had such a pleasant experience before that I had to write a review. Thank you!

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• Lucille Russell

  03 September 2022

  Holiday weekend. Short hours on Friday. No appointments at my primary care office or at the pharmacy clinic. I went online and booked an appointment. After uploading insurance information I secured a spot an hour later.
  
  Clean facility and competent front office staff. I was seen by a very competent Physicians Assistant and my issue was addressed.
  
  I am so fortunate to have discovered this service close to home.

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• Amy Bower

  12 May 2022

  Recently visited this urgent care! Recieved phenomenal care. The registration process was easy and convenient. I registered online and was in the queue. Had little wait time. The best part was the staff. They were very professionally and treated me with dignity and respect.genuinely showed care and compassion. My questions were answered and I highly recommend this location. We'll done!

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