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Added by Jopie, at 26 February 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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13 Reviews
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12 December 2017
Did not like the treatment my daughter's got here. They injected 7 needles in her body in the name of vaccines. My daughter was sick for next 3 days. Never ever go back to this place. NICE LOOKING BUILDING THOUGH !!
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06 December 2017
Went to the ER, unfortunately there was a horrible wait, yet there was no one actually there in the ER as soon as I walked past 2 AM. The receptionist in front told me this is going to be 3 hour wait. Okay. I sat down and perhaps 30 minutes later I was called to the back.
Unfortunately, the hospital staff was so busy they couldn't provide me with a room and left me in the hallway for 2 more hours. Thankfully I had my phone fully charged, and my cut wasn't bleeding, had already closed and I was in zero pain. I felt some most discomfort during the injection of the numbing stuff, however no pain. The doctor was super nice and apologetic and took care of me right away. I left around 5:30 or 6 AM. It was already bright out.
Now, if this was a bigger cut, and if I had been in pain and left for hours by myself bleeding in the ER I would have given 0/5 stars! Thankfully that wasn't the case.response / report this review -
01 December 2017
My sister and I came to your hospital's Emergency Room last night (11/29/17) trying to get some treatment started for her son (my nephew). We arrived at 7:00 pm and finally left in frustration at midnight to go try another hospital. We weren't the only ones trying in vain to get treatment. There were people in obvious pain and distress who were not being cared for as well, some of them having to wait for seven or eight hours. One woman was experiencing severe chest pains for about six or seven hours before she was taken in to a room for treatment. We saw no attempts being made to inform anyone of them about the long wait to which they were being subjected. Many of these people needed immediate treatment but nothing was being done to help or inform them of the reason(s) for them being "abandoned" by the hospital staff. In conversations with some of the people who were waiting as long or longer than we were, we learned that is more the "norm" for Advocate Lutheran than an exceptional event. This situation for us, as well as for all the others in the ER, was inexcusable. If you have any choice of where to go for quick, caring treatment, go anywhere you can, except Advocate Lutheran General! It should be avoided at all costs!
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23 November 2017
The entire staff at this hospital has been the most professional and caring staff that anyone could expect. Yesterday my wife had brain surgery that was performed by Dr. George Bovis. Before this surgery, I researched his credentials and determined that he was the best option for my wife, and he proved me right! He has corrected a medical situation that many other doctors could not figure out over the last several years. His willingness to take on my wife's health meant the world to me, and he did so with the utmost professionalism and skill. What impressed me more was the support staff; The recovery nurse Ingrid was so intent in helping my wife through; she kept me informed, and she clearly cared! Once my wife was transferred to SICU, the same thing occurred. Steve clearly showed his professionalism in that he had to deal with multiple situations at the same time, but he still took the time to make sure my wife was properly cared for. All of the nurses that have taken care of my wife have been awesome! Thank you!!!
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26 October 2017
It hurts ever time I have to think my mom had to die at Luthern General. I had to spend 24/7 there after the first night walking in next morning to her literally flopping like a fish our of water. Finally got a nurse to give her her morphine push and then was told 8 pm the night before was the last one she had. Hospice fabulous and advised we leave her in the room she was in but under Hospice care. But the hospital Doctors don't even read the charts. I hope Dr O'Reilly can live with over riding the Hospice Dr orders. When he came in the room he didn't want to give her the morphine drip. Said she looked comfortable. I looked at him, still wearing the same scrubs for 48 hours told him to give her a morphine push, get the drip started and continue the pushes. Next time I saw him was an hour after my mom passed to confirm her death. It has been 5 days and he never signed the certificate. So Luthern General feel free to contact me.
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12 September 2017
The only reason I go here is because of a specialist doctor that was recommended for my son. Doctor is great, the hospital is not. Billing has sent me to collections after 6 months, because I made 1 payment to the 1 bill they sent me in 6 months. The bill was higher then normal because we hadn't met our deductible for the year yet when we went, so unless it's a larger bill from a surgery, I don't remember if we carry balances from visits with doctors unless they send us bills. If they really wanted their money that bad, why weren't they mailing the bill? Now we are sent to collections for my sons bill because they didn't mail it to us.
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02 August 2017
Just like the recent reviews expressed, the emergency room is ridiculous. I went for severe pelvic and abdominal pain and debilitating fatigue. The ER was empty when I arrived at 6am. They made me wait for 5 hours for a CT scan. The Dr came in and said my scan and blood test results were fine and he referred me to another doctor and quickly left the room. I was in shock and left. I had questions so I called him back only for him to still not answer my questions. It is the next day and I am in bed with the same pain and problems as yesterday. A complete waste of time and money. The staff is cordial and goes through motions with no connection or real concern for the patient.
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09 July 2017
What a nightmare this place is! We were forced to stay here because my dad went to the ER and it's our local hospital. Sadly he has terminal cancer with serious other issues that arose from the cancer. We're still here after over 5 weeks and we've been to almost every floor of the hospital and dealt with hundreds of doctors and nurses. Since nurses effectively provide almost all the care, that's what i am basing my review on. The nurses here range from caring and very good to abysmal. Many are here just to collect a paycheck and it's obvious. They cut corners, half ass their work, and act bothered anytime you need assistance.
There's never a time for when doctors will visit or tests and surgeries will be performed. They'll give you an approximate time and it'll be 6 hours later.
This is literally just a factory for treating sick people. They move them in and out. The more the merrier. They keep adding wings and additions because they make a fortune providing Sub-par care.
I realize I might be a little biased, but many friends and family that came to visit felt the same way.
Many rooms are woefully outdated and depressing. Little things like turning the heat up in a room for a shivering cancer victim takes hours. This convoluted place doesn't even have temperature controls in the room or accessible by nurses. A work order needs to be sent it to change the temperature.
And every review agrees that the waiting times in the ER are ridiculous. My dad was in extreme, unbearable pain and sat in the waiting room for four or five hours before he was seen.
I would never use this facility again in any capacity.response / report this review -
28 May 2017
Kept grandmother waiting over 4 hours for a CAT scan with an improperly fitted c-collar. Thought it was an emergency room not a we'll get to you sometime next month room. I thought the VA was bad but this is sooo much worse.
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17 May 2017
If I could give the hospital's patient relations group less than one star I would. The last thing someone should worry about when going to the hospital or seeing a doctor is the safety of their vehicle. While parked in the valet section of the parking garage at Lutheran General Hospital, I had an altercation with an employee of First Class Valet contracted by Lutheran General Hospital. When I returned to my vehicle, my passenger side doors were keyed. The incident was later reported to patient relations at the hospital which then communicated my grievance to First Class Valet. They were quick to pawn off all responsibility to First Class Valet. Never once did they deny the damage or indicate that the valet employee was questioned. Once the information was given to First Class Valet, patient relations stopped returning my phone calls and hid behind emails. I would have expected higher standards and greater accountability from Lutheran General Hospital. I guess not.
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13 April 2017
Sad to say that I am a frequent user of their emergency department, but today's visit blew me away with their service. I was there from 8:00 AM to 5:00 PM, spent a majority of it in the waiting room, to be honest, but once I was roomed, the doctors were wonderful. They went above and beyond helping my severe 3-day migraine that wasn't be adequately addressed with my normal medications and my neurologist wasn't able to be contacted. They wanted to eliminate the migraine versus what I was afraid of them doing, getting it to "manageable" and sending me on my way. Two doctors touched base with me, waited for all the medications to work, added non-typical medications to solve the problem and get the pain to next to nothing. And told me if it returned tonight and I couldn't get my neurologist, just come back and we'd start back at it with a new regimen of meds. I have never been so absolutely pleased with them. Thank you so so much, you doctors and nurses were FABULOUS!
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10 March 2017
This is by far the most amazing hospital I have ever been to. My son needed surgery and the entire staff was so kind and nice. They made this a very pleasurable experience. I could not say enough about how amazing everyone that worked there was. Would recommend this hospital for your children to everyone. Thank all you from the bottom of my heart.
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05 March 2017
I recently had to visit the ER at Advocate Lutheran General for a dog bite, got in the middle of my two German Shepards going at it, my thumb was literally hanging by a few pieces of skin, and I will say I was treated very nice, the nurse Jackie was super nice and the Dr. who stitched me up was awesome! Did a great job and changed my view of this hospital. They were thorough and took care of me in a timely manner. Hats off to the staff in the ER, keep up the great work.
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