Acme Pool & Spa Care

Location :

841 S Avenue B, Yuma, AZ 85364, USA
Added by Jopie, at 09 January 2015

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• Kendra Reilly

  14 October 2015

  Do No Use!!
  
  Before we left for the weekend everything with the pool was fine. We got a call stating the flow with the back wash was slow. When we got home the pump was running without any water flow. When talking to the staff they took no responsibility and denied that they worked with the pump or plumbing. Items involving the pump/plumbing were loose. Never gave them any permission to work with it. They said it's probably your filter and pump and quoted us $1,500.
  
  My husband and a friend of ours worked on the system today. In all of our conversations with Acme, nothing was ever mentioned of anything breaking. It's probably the filter. Our pump and etc were updated 2 yrs ago.
  
  He found the bottom portion of the backwash valve broken, and lodged in the bottom of the return preventing any return to the pool. The valve was just replaced last year. The filter was fine.
  
  There were many opportunities for your staff to be forthright about this issue. They took no responsibility. Their response "oh that can happen". There was no mention of this when we hired them to treat our pool. For this to be a common occurrence they also didn't trouble shoot this to fix the issue either.
  
  

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• Jule Fazz

  15 July 2015

  The staff at Acme are knowledgeable, explained the chemicals so I could make my own choice what I want to use. They explained all the features of the in-stock and special order spas so I could make the choice that worked in my budget and need. They are not salespeople but a professional staff to be at your service. You will not be disappointed in their monthly pool services! I highly recommend them.

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• Roy Nicholson

  16 January 2015

  best pool store in yuma, az

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