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Added by Jopie, at 10 November 2013
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10 Reviews
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10 October 2017
Excellent service and customer care. Jason was knowledgeable and courteous. The service went longer than planned so he comped my oil change which very considerate. Highly recommend All American Ford!
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10 September 2017
Please don't give this dealership your business. I Went for a full service oil change and ended up with damage to the hood of my car. A day or so after receiving the oil change I noticed a loud banging noise coming from my car while driving in to work on the thruway. I wasn't able to figure out where it was coming from until I attempted to open my hood which I could now see was clearly damaged and not closing correctly. My hood was no longer aligned with my car. I hadn't been anywhere with my car except to the dealership so it was very obvious that the damage occurred there. Let me also note at this time I double checked that the oil change was in fact done and to my surprise there was zero wiper fluid!! Looking at my receipt I was charged for wiper fluid! Upon returning to the dealership I was told "why didn't you check your car for damage when you picked it up" by one of the managers. Long story short after many visits and the dealership having my car for many days they finally owned up to the damage and fixed my car, but they did not top off all the fluids that I paid for. This place is an absolute joke. Do your self a favor and don't give them your business. It's a shame too because I am a Ford fan and will now let everyone know not to give All American Ford business.
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11 July 2017
I purchased a brand new 2016 box truck and was sold an extended warranty. The way this warranty was explained to me was that it was bumper to bumper up to 150,000 miles; anything that goes wrong with it is covered. Fast forward 2 years later, my AC stops working in July of 2017. Now they're telling me that the warranty I paid $3,000 extra for was just for the power train for up to 150,000 miles, and if I wanted the bumper to bumper, it would be an additional $2,500. Bottom line, they never explained that at the point of sale and then wanted to up-sell the other warranty for almost double the money. Be careful when you buy from them, especially when it comes to these extended warranties.a
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31 December 2016
Thomas Carter and Lan are fantastic to work with,they are honest and make sure that you get in a car that you want and fits your needs and budget. I would always make Freedom Ford in Kingston NY my first stop when buying a new car.
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11 November 2016
I entered this dealership looking for a used truck and was slightly apprehensive going with someone new (I’m a GM person). As I entered the sales floor Dominic Amanti ran up to me to see what he could do. I explained which vehicle I saw online wanted to see it in person. He immediately took me outside and we went looking for it. The truck was more impressive than it looked online. Dominic was able to answer any question I had and even he knew this was the vehicle I wanted. Inside we started paperwork and everyone treated me like I was their friend.
Just after leaving with my newer vehicle, I had a problem with a window not going up. I called the dealership and spoke to Dominic. He then put me in touch with Carter who took the time to handle my call and try and fix my issue. Arrangements were made to have my window repaired closer to my house in NJ. I stopped over yesterday to have the truck fixed and it was done within 3 hours (broken window regulator).
I cannot express my gratitude to Danielle and Cathy their great customer service skills. They were both accessible and ready to handle all my calls and emails.
Way too often I have purchased cars and as soon as I leave, the sales people forget who you are. With the professionalism I received at every All American Ford (NY and NJ) this past week, I can honestly say you have a new customer for life.response / report this review -
17 October 2016
Overcharged me, didn't fix the issue, won't respond to phone calls or messages to ask for further help. Overall bad experience, and I will not return to this dealer. Although the lady working the front desk was very kind.
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30 August 2016
A Great Dealership and they really work on getting you a price you can afford! If you are looking for a excellent sales representative go see George Dienos, he will get you the perfect deal and work with you on what you can afford. Tell him Klaus Henstebeck sent you!
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13 August 2016
Very shady dealership and worrisome business tactics. I purchased a 2016 Ford F-150 truck from the dealership, after negotiating and agreeing on a final price, I told my salesman that I would be providing my own financing from an outside bank when I came back to pick up the vehicle on a different day. However, upon coming back to the dealership, the sales team tried not ONCE but TWICE to change the agreed upon price of the vehicle, increasing it by nearly $500 each time. Luckily I had a picture of the original bill of sale stating the agreed upon price that we had reached on an earlier day. The dealership took nearly 4 hours to get me into the sales manager's office on a Thursday night just to sign the paperwork and fill out my means of payment for the truck. A few weeks after the completed sale, I received, from the dealership, a photocopy of my registration card for my truck. The dealership was supposed to send me my registration cards for the vehicle once the paperwork was completed at the DMV, however, instead the dealership sent a photocopy of the registration, stating I owed an extra $47.00 to the dealership for the registration and I would not be getting my registration until I paid the extra fee. Needless to say, this is now the THIRD time that the dealership has tried to get more money from me after the agreed sales price and agreed taxes/DMV fees. I HIGHLY advise everyone and anyone that I know to not give this dealership any business. Likewise, I will not be sending this shady dealership the $47.00.
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20 April 2016
Service was great, everything that was done/checked on my car was thoroughly explained to me. Jon Booth was great and provided me with excellent customer service and listened to every concern I had. Great job! Would definitely recommend to anyone interested.
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17 November 2013
I Found the F150 Lariat I wanted, Dane Mandich (salesman) had it delivered from their New Jersey location the very next day and I drove it home!!!! I was VERY pleased with the all around service from ALL the associates at this dealership. The detailing job was perfect and the truck was in the exact condition as described by their very thorough ad. Dane was a very professional, friendly, non-pushy, low pressure salesman and that made feel very at ease throughout my experience. Actually, the entire staff seemed to aim to please and were very courteous as well as professional. I would recommend this dealership to anyone shopping for a new or used vehicle. 5 stars all the way.
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